How to Say No to Your Clients
Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.
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SEARCHMENUSEARCHDo you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.
In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!
Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.
Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.
I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.
This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?
Should you establish a no-talking zone at the salon for clients who just want to zone out?
A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.
Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.
Maggie doesn’t hesitate to confront clients about past sins.
Maggie is fed up with clients who won’t get off the phone.
This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?
Maggie is not too keen on clients bringing in their own nail supplies.
Maggie is tired of clients who don’t feel chatty.
Maggie still has plenty to do after the last client of the day leaves.
This month we asked nail techs: If you could change one thing about your work environment, what would it be?
You may recall that I was worrying about working on clients last week. Well, it turns out that real, live clients caused me a couple of headaches in week two.