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From flakiness to rudeness to indecision, some clients will inevitably display more less-than-considerate behavior than others.The following are some tips for handling your more challenging clientele and making the salon run as smoothly as possible in spite of bad behavior.
Sometimes clients are just plain clueless about how their bad habits can make your job more difficult. By educating them, you can turn an awkward moment into a teachable moment.
Creating a perfect experience for your clients is an admirable goal, but it could be a liability if taken to an extreme. Is perfectionism preventing you from profits?
My first client of the week didn't show up, but I chose to take advantage of my newfound freetime instead of dwelling on the mishap.
This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career.
What do you do when you’ve finished a great nail service and the client asks if she can pay another day?
Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.
In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!
I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.
This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?
