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By opening their hearts and minds, owners are creating cultures that embrace diversity. They're creating safe spaces that welcome transgender clients, building private rooms that protect a religious client's need for modesty, and hiring team members that can speak the languages reflected in their clientele. In turn, they're discovering their judgement-free attitude is a solid business strategy.
Business mistakes can be embarrassing, expensive and painful, but when you harvest the lesson within, they also can represent growth opportunities. Heed the advice of these nine owners who shared the important management lessons they've learned.
Sponsored by SalonCentric
Through her commitment to superior sanitation, product knowledge, and staff training, Paixão Nail and Beauty Bar owner Priscilla Smith demonstrates her passion for the industry and the clients she serves.
Getting a 1-Star review can be painful, but Lauren Bakos shows you how to manage your response carefully, and you may even turn that lemon into some traffic-driving business.
Salon owner Precious Sikhonde of Soweto, Johannesburg, South Africa, has always had a passion for the beauty industry. She ran a salon franchise before branching out on her own to open her salon, The Stain Bar, in 2017.
Nail tech and consultant Amy Masters aims to repair your salon finances with her live, interactive, online workshop: Keeping Profits in your Pockets.
Guest blogger Claudia Cordova Papa continues her story about how competing with discount salons on price nearly resulted in the loss of her salon — and how she changed her ways.
Guest blogger Claudia Cordova Papa shares her story about how competing with discount salons on price nearly resulted in the loss of her salon.
Omagi Salon and Spa offers clients and staff members significant incentives to pre-book.
At Chicago’s Salon Soca, clients who pre-book their next appointment are given the opportunity to roll a 20-sided die.
Beauty professionals attending IBS Las Vegas June 23-25 will have the opportunity to receive a free lifetime subscription to Stylie One, a business productivity and management app
SalonTarget was designed by salon professionals who understand the day-to-day challenges that come with running a salon.
Stefanie Fox Jackson, owner of Canvas Salon in Powell, Ohio, instituted a sabbatical program for stylists who hit the seven-year mark at her salon.
Two brave nail techs visited each other's salond and walked through one another's work day to find out what it's like to mind someone else's business.
The Bestie app for the iPad is a free booking and POS system designed specifically for small salons and booth renters.
Author Randy Nelson breaks down leaders into four types — only one of which is likely to thrive. Do you recognize your boss’s style below? Or could the author be describing you?
Just because Maggie isn’t with a client doesn’t mean she’s not working.
