Having it Both Ways
I once read that clients will remain in a salon 85% of the time to continue the relationships they’ve built versus 15% who will stay for the service received. Isn’t that amazing? We’ve all known people
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SEARCHMENUSEARCHI once read that clients will remain in a salon 85% of the time to continue the relationships they’ve built versus 15% who will stay for the service received. Isn’t that amazing? We’ve all known people
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
When it’s slow, you hope that all of the seeds you've planted with past and present clients start to blossom. That is what happened the past week. I finally had a full book, and some of
In an effort to increase voter registration in the African-American community, the Obama campaign launched the National Barbershop and Beauty Salon Voter Registration Campaign last weekend at the Bronner Bros. International Hair Show in Atlanta. According
It’s so easy when things are tough in the economy to think, “Well, I’m not the only one”. That thought process will cause you to close your doors if you believe it. The fact is it
July has been an interesting month. We began with a huge event on the 4th and since then it’s been quiet in the nail room. Since I’ve been here only a short time and still don’t
Since we’re putting more of a focus on events and on orchestrating them properly, we were a part of the “Old Fashioned 4th of July Celebration” held in downtown Apex, N.C. This was a success for
With so many opportunities out there to market yourself, or your salon, why don’t more people jump on it? What I’m finding out is that most techs and owners have great intentions, but no follow through.
Hair, Body & Sole seems to be everywhere these days. We have been involved in events all year, the most recent a business expo and a fashion show. Recently we submitted a press release about this
The current challenges in the nail room are that it’s crazy busy some days, then quiet the next. I am trying to juggle re-booking everyone (especially my regulars that I would like to see in standing
So much has happened in the past five months! Adrienne has formed a solid reputation that's not only growing rapidly, but she has also given the idea of "having your nails done" a totally different meaning.
A WPTV Channel 5 report out of West Palm Beach, Fla., claims a local woman is planning a discrimination suit against a nail salon. Barbara Phillips told News Channel 5 an employee refused her service, saying,
In our May issue, we are running a story called “50 Things Your Clients Wish You Knew.” In it, real clients shared with NAILS the good, the bad, and the ugly of what they think of
I feel like the success train isn't hurling down a mountain and out of control anymore! We are climbing up the mountain, and new people are coming on board every day. The entire salon has climbed
In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.
When you combine great desire and tracking on a regular basis, you see BIG results. Adrienne is on fire! I couldn't believe the turnaround in the past few weeks. From solid greetings and closes from the