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For some nail clients, there just seems to be no distance wide enough to keep them from getting a great nail service from their favorite tech. We asked our readers to tell us about some clients who regularly travel great lengths to come in for their nail fix.
Is it really possible to have your ideal client sitting in your chair consistently? The answer is a resounding yes. You can choose your own clients, while turning your existing clients into your ideal.
To celebrate Thanksgiving and get in the holiday spirit, NAILS asked nail techs on our Facebook page (www.faceboook.com/nailsmag): What, in your professional lives, are you thankful for? Your responses ranged from your boss to your clients to the flexibility and creativity that come with being a nail tech. We, at NAILS, are thankful for all of you who are dedicated to the industry.
If customers ever want to know which colors compliment their skin tones, point them in OPI's direction!
I've been thinking a lot about loyalty lately. Specifically, what makes clients loyal to certain salons or certain nail techs. Are you creating client loyalty?
Most likely, the majority of your clients are people you enjoy, who give you energy, who make it easy to love your job. But there’s always that one.
Here are 10 simple but powerful tools to get off to a good start and build on a positive first impression.
Since January is your issue, written by you and for you, we asked nail technicians to give us their “rules to live by” in the salon. Here are 10 that we couldn’t agree with more!
Four easy opportunities to show clients that you care and also attract back clients who have not returned recently.
In this economy it has become more common for a client to request that her artificial nails be removed due to the cost of upkeep. Jill Wright, owner of Jill Wright Spa for Nails, gives advice on how to put the client at ease.
Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.
Salon owner Shari Finger answers your questions on building a clientele, regaining the trust of a discount salon-goer, listening to clients’ personal issues, and clients who mistreat their nails.
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
After 18 years in the Human Relations field, June Sierra decided to become a nail tech.
We all know how special the relationship is between nail technician and client. Technician always hold a special place for clients that have been with them the longest, whether it’s only a couple years or more than 20. We asked technicians to share their stories about their longest standing clients.
There is definitely such a thing as being “too nice.” Don’t let yourself get trampled over by your clients, coworkers, or boss. Four industry consultants show you how to set healthy workplace boundaries in the salon.
