Am I in the Twilight Zone?

It started with a simple inquiry from a prospective client who e-mailed to say that she wanted to book an appointment with me, but first she wanted to know if I did “full acrylic and not

Lifters Gonna Lift

I have been on the great quest for the Perfect Product [insert sound of angels singing] but, alas [dramatic sigh], I fear there is none.Part of the problem comes from looking at techs posting pictures to

Unexpected Guests

I know I’ve mentioned in the past that I have never had so many “walk-ins” since I moved to a private office on the fourth floor of a semi-secure office building. I blame the Internet —

A Little off the Top, Please

The other day, I was walking down the hallway to my salon just as the massage therapist next door was coming out of her room. She informed me that one of our other neighbors — an

I’m Not a Babysitter

I’ve always refused to make reminder calls. In part, because it’s a time-consuming pain in the patootie. Especially for a night owl like me who’s already fighting to survive in a diurnal society. Most people expect

Give ’Em an Inch and They’ll Bring a Kid

This morning I was waiting on a client when she texted to give me a heads up that she was “running 10 late.” I usually mark off a little extra time for this particular client to

Ya Dun [Messed] Up, That’s Why!

I am working on a “professionally” worded e-mail template to “politely” explain my reasons for deactivating the self-booking feature on my online booking system for certain clients — or would-be clients, or wannabe clients, or whatever

And I’ll Be Checking It Twice, Too!

For years I have tried to come up with a plan for some sort of end-of-year reward/punishment — yes, punishment — program for my clients based on their behavior throughout the year.Lots of business do this

Window Shopping

It’s been a year since I implemented online booking. For the most part, it has been a great addition to the way I do business. It saves me time, it ended most of the phone tag,