The Ins & Outs Of Front Desk Etiquette

How Do You Keep Your Client Information Safe?

Readers respond with ideas ranging from client information binders to keeping locked cabinets.

Tip of the Month: Use a Client Card for Traveling Customers

Before a client goes on a trip, write all pertinent information about her nails on an index card.

The Best Defense Against a Lawsuit Is a Good Offense

What are the odds of a nail technician being sued? While statistics aren’t available, in today’s sue-happy society, suffice to say you should certainly be prepared to defend yourself.

Take Note of Your Clients' History

This short consultation demonstrates your confidence and professionalism and shows your client you care about her.

The Independent Contractor Game

Be sure your salon is in compliance with the IRS’s rules; salon owners who’ve incorrectly classified workers as independent contractors can be liable for back taxes, penalties, and fines.

I’ll See You in Court! What to Do When a Client Sues

Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.

“Following Wanted”: Whose Clients Are They?

 When a technician leaves a salon, can she take clients with her? If she leaves on good terms, the owner will probably let her, but in the end, it’s up to the client.