Customer Service

Ask The Manicurist (Sept. 2009)

The manicurist-aka Rebecca Seals has returned! Sit back for a chuckle while she reprimands clients who use and abuse their techs.

Client: My salon has a great nail tech and I love her work and personality. I’ve been going to this same place for almost three years now, but I’m considering a new salon. Every week when I enter the waiting room a big, fresh, blossoming bouquet of flowers accosts my allergic nostrils, and I’ve actually had to take along a sweater to endure the air conditioner during my summer appointments. Where I came from, all creature comforts should benefit the customer not the worker. What do you think?

Miss Manicurist: I think I want to live wherever you came from! Where I came from, the real world, I must take a sweater along to restaurants, to the theater, to medical appointments, and just about everywhere they don’t set the thermostat to suit my own individual needs. All the boors here in the real world rarely consider all my creature comforts. Do you want to know what I really think? I think since you have a great nail tech, and you love her work and personality, then you should be a big girl and not worry about such slight discomforts.

The lowdown: Pop an allergy pill, drag along your blankie, and on your way in stop and smell the roses in this high-class salon.  

Client: I’m offended every time my nail tech slips on a pair of rubber gloves just to do my nails. It’s not like she’s performing surgery or anything! I’m very clean, bathe daily, and always wash my hands before my service. Don’t you think this is overkill in germ fighting? I’m embarrassed when she dons her gloves for my services. Wouldn’t you be?

Miss Manicurist: Would I be embarrassed when someone is taking an extra measure, for my benefit, to be clean, safe, and professional? Uh, no! I’m glad to hear you’re bright enough to wash your hands and bathe daily, but in a world with communicable diseases, every care and caution should be used by nail techs. Many implements used in a nail salon could accidentally nick your skin and cause you to bleed. Let go of your embarrassment, and spend more time researching salon safety, professional conduct, and individual awareness. Bravo to your nail tech for her well-trained, well-informed, expert service. She is to be commended.

The lowdown: The only overkill I see in this situation is a stubborn lack of learning that can easily be replaced with patience, understanding, and lifesaving knowledge. In the meantime, it sounds like you’re in good gloved hands.

Client: For several years I’ve had the same manicurist and I’ve never complained when she periodically raised her prices. Even though the economy has slowed considerably in the last couple of years, my manicurist still went right ahead with the “self-implemented raise” that she enjoys every three years or so. As if this isn’t bad enough, she always charges extra for little things that don’t cost her a dime such as: French polishes, white tips, her freehand nail art, and hot oil treatments! I don’t think she has any idea how selfish this seems to her clients, but I’m about to let her figure it out while I go elsewhere. What do you suggest I do?

Miss Manicurist: A raise, implemented every three years, seems selfish to you? Boy-oh-boy, you must think the grocery stores are self-serving scalawags, not to mention department stores, doctors, lawyers, mowers, plumbers, and just about every business known to man here on earth! I definitely suggest you go elsewhere, and please, the minute you find that alien salon that never has a price increase, CALL ME IMMEDIATELY and let me know! I want to go no matter where it is! Of course, you could stay put, voice your complaints to your browbeaten nail tech, and take a chance on her choking you while she screams, “Why you blankety-blank-blank!”

The lowdown: The reason your poor nail tech always charges extra for those little things is because her experience is valuable, her time is limited, and we all must pay for a professionally trained nail artist’s time.

About The Manicurist The Manicurist — aka Rebecca Seals — is a licensed cosmetologist, esthetician, and salon owner with 18 years experience in the beauty industry. She has traveled many roads in the U. S. preaching and teaching the gospel as she sees it. 

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Keywords:   Ask the Manicurist     client complaints     customer service     humor     service pricing     standing appointments  

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