Business > Customer Service

1 - 15 of 503
Previous Next

How to Spy on the Competition

April 18, 2017  | Article

We asked  a few salon veterans for their advice on what to look for when visiting other nail salons — or when checking up on their online activities.

Keywords: business management   keeping your business competitive  

Light Elegance: We've Got Great Customer Service!

April 7, 2017  | Video

Light Elegance's Lezlie McConnell and daughter Lexy introduce Chelsea, one of the company's sales associates, who is always there to assist customers. They also discuss what good customer service mean to them.

Keywords: customer service   Light Elegance  

Transparent Swatches Allow Clients to Play with Polish Choices

March 27, 2017  | Article

Nail techs incorporate the color swatches into their pre-service routine, and help clients narrow their polish choices.

Keywords: expanding your services   MiniLuxe   nail polish  

#HappierNails Promo Targets Other Salons’ Unhappy Clients

March 16, 2017  | Article

“Did another salon ruin your manicure?” That question plays a central role in Images Luxury Nail Lounge’s outreach to potential new clients.

Keywords: marketing/promotions   nail repairs   social media  

VBP President Believes in Personal Interactions

January 27, 2017  | Article

If you’ve ever purchased a product from VBP Worldwide, you might just get a visit from the company’s president, David Anthony.

Keywords: client relationships   networking  

Should You Use Emojis in Your Marketing Emails?

January 26, 2017  | Article

Using emojis in your email subject lines seems like a simple thing — and it is, as long as you use them wisely.

Keywords: communicating with customers   email marketing  

Salon Gives Clients Personalized Welcome Sign

January 26, 2017  | Article

At Elan Hair Studio, a full-service salon located in Sea Girt, N.J., they’ve learned that a little personalization goes a long way in keeping clients happy.

Keywords: client relationships   customer service  

On My Mind: Share the Love

January 20, 2017  | Article

This is the month more than any other when the word “love” gets thrown around, so I say embrace the sentiment and look for ways to spread the affection among your clients, coworkers, and peers.

Keywords: dealing with coworkers   On My Mind   Valentine's Day nail art  

The Nail Hub Podcast: Incentivize the Good, Don't Just Punish the Bad

January 5, 2017  | Video

Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.

Keywords: Business   client issues   client relationships   client scheduling  

Alcohol OK at California Salons

December 22, 2016  | News

As of January 1, 2017, owners of California beauty salons and barbershops can legally offer clients one free serving of wine or beer.

Keywords: California state regulations   legislation   serving alcohol   signature services: alcohol  

Crowdsourcing: What Are Your Rituals?

December 16, 2016  | Article

This month we asked nail techs: Do you have any quirks, habits, or special rituals you find yourself doing before performing a service?

Keywords: crowdsourcing   customer service  

Tales of Travails: My Longest Nail Service Ever

November 30, 2016  | Article

You don’t ordinarily think of doing nails as a test of endurance, but sometimes it can be — especially when you’re first starting out. We asked our Facebook friends to tell us about the set of nails that took them the longest to complete — whether due to their newbie status or the intricacies of a special design.

Keywords: nail art   Nails File   newbie   salon services  

Crowdsourcing: Do you make clients reschedule during cold/flu season if they come in sick?

November 22, 2016  | Article

This month we asked nail techs: Do you make clients reschedule during cold/flu season if they come in sick? Do you reschedule if you’re sick?

Keywords: crowdsourcing   customer service   disinfection  

6 Habits That Will Get Clients to Rebook Every Time

October 25, 2016  | Article

Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.

Keywords: building your clientele   clients   communicating with customers   customer service   Milady  

Crowdsourcing: Turning Clients Away

October 12, 2016  | Article

This month we asked nail techs: Have you ever turned away a client?
If so, why and how did you do it?

Keywords: client relationships   crowdsourcing  

Featured Products & Promotions   |   Advertisement

Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

Industry Statistics for

View All

VietSALON

FREE Subscription

VietSalon is a Vietnamese-language magazine and the sister publication to NAILS. Click the link below to sign up for a FREE one-year subscription.

Subscribe to NAILS & SAVE!

Get a free preview issue and a Free Gift
Subscribe Today!

Please sign in or register to .    Close
Loading...
 
Subscribe Today
Subscribe Today