May 12, 2015
NAILS Magazine and VietSALON Magazine applaud the New York Times exposé of the appalling exploitation of nail salon workers in certain communities and urge increased consumer awareness and enforcement efforts.
Keywords: consumer concerns consumer press New York New York licensing New York nail techs
April 23, 2015
| Photo Gallery
Stock up to up the ante. Here's what hot in nail art.
Keywords: Akzentz Alfalfa Nail Supply Americanails Antoine de Paris Artistic Nail Design
March 30, 2015
In his new book, “Tales of an American Entrepreneur: Journey of a Small Business Owner,” beauty industry veteran Michael Randazzo shares business tools and counsels patience and perseverance to help other salon owners achieve the level of success he has seen.
Keywords: books owner issues salon ownership
March 11, 2015
Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.
Keywords: business customer service marketing/promotions salon services
March 1, 2015
This month we asked nail techs: What was your biggest nail service disaster?
Keywords: crowdsourcing customer service salon services
February 25, 2015
We’ve all had those mortifying moments in (and out of) the salon. A few brave techs shared their most embarrassing at-work situations with us and experts weighed in on how to do proper damage control. Don’t let the following happen to you.
Keywords: client health educating clients elderly clients
February 23, 2015
To handle constant complainers, keep your wits about you.
Keywords: client complaints
January 30, 2015
Bizzy mobile app helps small businesses send timed and targeted e-mail marketing campaigns. Bring customers back without the cost of a marketing department!
Keywords: business marketing/promotions smartphone apps
January 28, 2015
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
Keywords: cellphones in the salon communicating with customers crowdsourcing customer service
January 16, 2015
In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.
Keywords: customer service
November 26, 2014
Created by nail tech So Yong Yu using Dashing Diva’s Virtual Nail Tips, these full coverage nails can be applied by time-pressed clients at home.
Keywords: Dashing Diva full-coverage nail coatings
September 25, 2014
Margaret Thomas’s nail-art-only appointments mean she can get right to the fun stuff.
Keywords: nail art service pricing
September 1, 2014
This month we asked nail techs: Do you use an e-file?
Keywords: crowdsourcing customer service e-files
August 27, 2014
Salon owner Shari Finger designed a simple menu just for her older clientele.
Keywords: elderly clients service menus
August 25, 2014
The Rendezvous Appointment Book for the iPad presents a simpler way to create and manage appointments. The app is intentionally a very uncluttered and limited featured utility. It’s sole purpose is to replace the paper appointment book for specific business segments for virtually anyone who provides services to many clients a day, including nail techs.
Keywords: appointment tracking online booking