Business > Customer Service

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Crowdsourcing: What's been your most successful charity event to date?

July 2, 2014  | Article

This month we asked nail techs: What's been your most successful charity event to date?

Keywords: charity   crowdsourcing  

Walk-ins or No Walk-ins?

July 2, 2014  | Article

Do you give walk-ins the red light, yellow light, or green-light-go? Consider which of these salon policies will help you increase client traffic.

Keywords: client issues   clients   walk-in clients  

It’s the Little Things That Count: Make Your Client Feel Special

June 2, 2014  | Article

It’s crucial to make each and every client who walks in your door feel special. There are little things you can do that make a big difference and ultimately keep your clients coming back for more.

Keywords: customer service  

Best in the East: World Spa & Wellness Awards Announced

May 31, 2014  | News

The World Spa & Wellness Awards 2014 were presented in London in February, where the industry handed out 11 awards that singled out the best regional hotel and spa destinations around the world.

Keywords: awards   Continuum Footspas  

Double Teamed

May 28, 2014  | Article

“There are always two technicians working on a client at one time, even if they are just getting a manicure,” says Hiroko Fujikawa, owner of Mars The Salon.

Keywords: customer service  

Plant a Geluv Color Palette Tree in Your Salon

May 1, 2014  | Article

Alfalfa's Geluv Color Palette Tree serves a variety of functions in the salon, whether you need to make space, reduce inventory, or prevent polish theft.

Keywords: Alfalfa Nail Supply   colored gels   polish displays   products  

A Truly Personalized Pedi

March 29, 2014  | Article

“We want to anticipate our clients’ needs and really cater to their likes and dislikes. No matter how many times they come in they can have a different pedicure combination,” says Shane Bird, director of spa operations for Skaná Spa.

Keywords: customer service   pedicures  

ATsoft123 iNailTech

February 21, 2014  | Product

iNailTech is a mobile salon system for a nail tech’s phone compatible with the Nails 123 and iNailPOS Systems.

Keywords: appointment tracking   business tools   salon software   smartphone apps  

Gell II Pro-Cure

February 21, 2014  | Product

The newest cordless LED lamp form Gel II, Pro-Cure, gives professionals convenience with a rechargeable battery, an automatic digital timer with motion sensor, and a safety auto-off feature.

Keywords: Hannah Lee   La Palm Products   LED lights  

Whistle While You Work

February 21, 2014  | Article

Here’s a compilation of physical and mental activities — everything from stretching to rewiring — that can change your outlook and help you see that morning or midday cup of coffee as half full.

Keywords: customer service   ergonomics   healthy working   learning new techniques   Personal Trainer  

Salon Iris Partners with TheSalonGuy

February 21, 2014  | Article

Salon Iris, a salon software manufacturer, has teamed up with Stephan Marinaro, TheSalonGuy, as part of its ongoing effort to provide Salon Iris users with advice and insights from industry leaders.

Keywords: business building   Salon Iris Software  

Luraco Technologies iRobotics 6S Massage Chair

February 20, 2014  | Product

Luraco Technologies introduces the next generation iRobotics 6S Massage chair.

Keywords: chairs   Luraco   massage products   pedicure products  

Make a First Impression Last

February 19, 2014  | Article

Here are four steps for courting prospective clients and building long-lasting relationships.

Scheduling Time for Safe Removal

February 14, 2014  | Article

With the surge in gel-polish clients, it’s now crucial to seamlessly integrate no-damage removal into your service repertoire. Our gel-polish experts show you how.

Keywords: gels   product removal   removing gels  

Going Mobile

February 6, 2014  | Article

After a couple of unsuccessful attempts at establishing her own nail salon, Chicago-based nail tech Wauteesha Weatherall knew she had to develop a plan that was going to make her stand out: a spa on wheels.

Keywords: mobile salons  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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