Business > Customer Service

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Give Your Clients the Silent Treatment

June 14, 2016  | Article

Should you establish a no-talking zone at the salon for clients who just want to zone out?

Keywords: client issues   salon atmosphere  

Nail Art Wheels Spark Creative Choices

April 29, 2016  | Article

Nail tech Rachael Peterson uses her nail art wheels to display the latest colors, show clients examples of her work, and make custom nail art suggestions.

Keywords: nail art   nail art displays   upselling  

Celebrating Aging Hands of Moms and Clients

April 20, 2016  | Article

For Mother's Day we pay tribute to the aging hands that cared for us -- and that you see every day at the manicure table.

Keywords: aging nails   elderly clients   Mother's Day  

Concierge Manicuring: Taking Mobile Care Up a Notch

April 18, 2016  | Article

Catering to clients whose medical needs require a special level of care or who just want an extra dose of pampering is what concierge manicuring is all about. Providing these specialized services away from the traditional salon environment is a growing trend that presents an exciting opportunity for motivated nail techs. 

Keywords: client health   mobile salons   pedicure safety  

Crowdsourcing: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?

April 13, 2016  | Article

This month we asked nail techs: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?

Keywords: crowdsourcing   enhancements   gel-polish   hard gel   soak-off gels  

Clients Do the Darnedest Things: Nail Tech Pet Peeves About Clients

March 14, 2016  | Article

A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.

Keywords: client issues  

Find Out What First-Time Clients Really Think

February 22, 2016  | Article

Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.

Keywords: client retention   client surveys  

Salon Swap: Nail Techs Trade Spaces

January 21, 2016  | Article

Two brave nail techs visited each other's salond and walked through one another's work day to find out what it's like to mind someone else's business. 

Keywords: Business   salon management   Salon Swap  

Going Toe-to-Toe

January 5, 2016  | Article

The Ten Spot offers a complimentary toe wax with every pedicure service.

Keywords: customer service   waxing  

Consumers Less Particular About Polish Ingredients

November 4, 2015  | Article

According to a survey commissioned by all-natural beauty brand Kari Gran, American women care about what goes into their beauty products, but natural nail product ingredients are less of a priority.

Keywords: ingredients   natural ingredients   retail merchandising  

Crowdsourcing: Do you encourage your male clients to wear polish (clear or color)? Why or why not?

October 22, 2015  | Article

This month we asked nail techs: Do you encourage your male clients to wear polish (clear or color)? Why or why not?

Keywords: crowdsourcing   male clients  

10 Ways to Count to 10: Customer Service With a Smile

October 20, 2015  | Article

You can maintain your calm even when your clients seem to be doing their best to throw you off your game. Here are 10 ways to de-stress and continue giving amazing customer service.  

Body Language: Read Your Clients Like a Book

October 14, 2015  | Article

What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.

Keywords: body language   client relationships   communicating with customers  

Mining Online Reviews for Ways to Improve

September 14, 2015  | Article

There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.  

Keywords: customer feedback   customer service   Yelp  

Dealing With Difficult Clients

September 11, 2015  | Article

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.

Keywords: client issues   client relationships  

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