May 17, 2013
| Article
Be a bright spot in the lives of clients undergoing cancer treatments with these tips on how to care for these customers, body and soul.
Keywords: cancer charity continuing education special needs clients waterless manicures
April 18, 2013
| Article
The polish exchange at Hey, Nice Nails! in Long Beach, Calif., is just what is sounds like — clients are free to drop off a polish they no longer care for and pick up one that sparks their fancy.
Keywords: customer service polish
April 12, 2013
| Article
Summer’s almost here. Are you ready for the influx of clients who will want to be waxed, tweezed, and threaded of unsightly hair in time for their beach vacations? NAILS provides the information you need to consider supplementing your menu with this easy add-on service — for this summer’s clients and beyond.
Keywords: hair removal laser medical esthetics promoting your services threading
March 12, 2013
| Product
This book discusses the soft skills beauty professionals need for success.
Keywords: communicating with customers
March 1, 2013
| Article
Ever dream of leaving the four walls of your salon behind to forge your own path? Mobile businesses and home-based salons offer alternative career opportunities — and challenges.
Keywords: home salons mobile salons
February 6, 2013
| Article
The invisible beachball-sized sphere of air that surrounds your face in all directions is a great place to start implementing efficient salon ventilation. NAILS walks you through all of the things you need to know, from what to look for in a ventilation system to how the components work to a few tweaks you can make in your day-to-day habits for extra protection. Get ready to breathe easy.
Keywords: Aerovex Systems Air Impurities Removal Systems Alfalfa Nail Supply Americanails BAU USA
February 1, 2013
| Article
Nobody has any time anymore. That’s the simple premise behind Fix Beauty Bar, which opened last September in New York City and has been growing rapidly ever since.
Keywords: hair care time management
February 1, 2013
| Article
In Hairspray, High Heels, and Second Hand Smoke, cosmetologist Frank Meyner shares his stories from behind the chair.
Keywords: books
January 19, 2013
| Article
At New York City-based spa chain Bliss, they believe reading makes you a brighter and happier person. That’s why the spa is partnering with a series of authors as part of its new Paging Happiness book club.
Keywords: client relationships hosting events
January 19, 2013
| Article
"We do throw some awesome parties with lots of food, drinks, door prizes, gifts, and discounts,” says Samantha Hanby, owner of Polished Nail Salon in Yukon, Okla., who held a Customer Appreciation Day for clients last September and plans to make it an annual event.
Keywords: client relationships hosting events
January 15, 2013
| Article
For some nail clients, there just seems to be no distance wide enough to keep them from getting a great nail service from their favorite tech. We asked our readers to tell us about some clients who regularly travel great lengths to come in for their nail fix.
Keywords: building your clientele client relationships client retention clients
December 28, 2012
| Article
Not long ago, Clayton, N.C.-based nail tech Melodie Hand held a Bra Fit Clinic at her salon, Tickled Pink. It sold her on the service and inspired her to become a “Bra Lady” herself.
Keywords: adding new services
December 27, 2012
| Article
As a nail professional, my goal is to get the guest to come back — over and over again. How do I do that, you ask? My strategy is simple: service, experience, and education.
Keywords: communicating with customers retailing
December 17, 2012
| Article
PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.
Keywords: customer service
December 5, 2012
| Article
SetMore Appointments is an easy-to-use web-based appointment-setting system that was designed with beauty professionals in mind.
Keywords: appointment tracking client scheduling
