Business > Customer Service

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Crowdsourcing: Turning Clients Away

October 12, 2016  | Article

This month we asked nail techs: Have you ever turned away a client?
If so, why and how did you do it?

Keywords: client relationships   crowdsourcing  

Crowdsourcing: Do You Talk Politics in the Salon?

September 8, 2016  | Article

This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?

Keywords: business management   client issues   crowdsourcing   customer services  

Beauties Talking Business Q&A with Holly Schippers

September 8, 2016  | Video

CND Education Ambassador Holly Schippers aka FingerNail Fixer talks with vloggers AnDrea and Jenny of Beauties Talking Business about her career and she gives back to the nail industry.

Keywords: FingerNailFixer   Holly Schippers  

Create Welcome Packets for New Salon Clients

September 6, 2016  | Article

Nothing Beats a Warm Welcome: Salon owner Tammy Dennis advises nail techs to create an awesome first impression by providing new clients with a formal welcome packet. 

Keywords: client retention  

Q&A with Suzie: Acrylic vs. Gel

September 1, 2016  | Video

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

Keywords: acrylics   communicating with customers   customer service   gels   reader questions  

Give Your Clients the Silent Treatment: No-Talking Zones In Your Salon

June 14, 2016  | Article

Should you establish a no-talking zone at the salon for clients who just want to zone out?

Keywords: client issues   salon atmosphere  

Nail Art Wheels Spark Creative Choices

April 29, 2016  | Article

Nail tech Rachael Peterson uses her nail art wheels to display the latest colors, show clients examples of her work, and make custom nail art suggestions.

Keywords: Nail art   nail art displays   upselling  

Celebrating Aging Hands of Moms and Clients

April 20, 2016  | Article

For Mother's Day we pay tribute to the aging hands that cared for us -- and that you see every day at the manicure table.

Keywords: elderly clients   Mother's Day  

Concierge Manicuring: Taking Mobile Care Up a Notch

April 18, 2016  | Article

Catering to clients whose medical needs require a special level of care or who just want an extra dose of pampering is what concierge manicuring is all about. Providing these specialized services away from the traditional salon environment is a growing trend that presents an exciting opportunity for motivated nail techs. 

Keywords: client health   mobile salons   pedicure safety  

Crowdsourcing: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?

April 13, 2016  | Article

This month we asked nail techs: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?

Keywords: crowdsourcing   enhancements   gel-polish   hard gel   soak-off gels  

Clients Do the Darnedest Things: Nail Tech Pet Peeves About Clients

March 14, 2016  | Article

A lengthy exchange on UK-based online beauty forum confirmed what you probably already suspect: Clients are annoying no matter where you live.

Keywords: client issues  

Find Out What First-Time Clients Really Think

February 22, 2016  | Article

Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.

Keywords: client retention   client surveys  

Salon Swap: Nail Techs Trade Spaces

January 21, 2016  | Article

Two brave nail techs visited each other's salond and walked through one another's work day to find out what it's like to mind someone else's business. 

Keywords: Business   salon management  

Going Toe-to-Toe

January 5, 2016  | Article

The Ten Spot offers a complimentary toe wax with every pedicure service.

Keywords: customer service   waxing  

Consumers Less Particular About Polish Ingredients

November 4, 2015  | Article

According to a survey commissioned by all-natural beauty brand Kari Gran, American women care about what goes into their beauty products, but natural nail product ingredients are less of a priority.

Keywords: ingredients   natural ingredients   retail merchandising  

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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