Business Management

For the Good of the Team

Sure we love our clients and the work we do, but it’s our relationships with coworkers that can make the difference between a so-so work environment and a place we look forward to returning to day after day. NAILS asked readers: What do you do that’s special or unique at your salon to foster team spirit?


Left to right are Marti Simpson (receptionist), Charlie Krier (nail tech), Godfrey Galigo (hairstylist), Christie Gibson (salon owner and nail tech), Elyse Lovett (nail tech apprentice and Gibson’s daughter), and Rhonda Balmer (hairstylist).
<p>Left to right are Marti Simpson (receptionist), Charlie Krier (nail tech), Godfrey Galigo (hairstylist), Christie Gibson (salon owner and nail tech), Elyse Lovett (nail tech apprentice and Gibson’s daughter), and Rhonda Balmer (hairstylist).</p>

We have theme party nights once a month. We decorate the salon a little, turn up the music that matches the theme, and have drinks and snacks that go along with the theme. We see clients during these “parties” and also give away discount coupons for services. It is really not a big effort but everyone really enjoys and looks forward to them. We have a lot of fun planning what future themes will be and coming up with fun drinks or music to go along. ~ CHRISTIE GIBSON, Christie’s Nails, Ocean View, Hawaii


Kelley Killop-Marble advocates celebrating birthdays in the salon.
<p>Kelley Killop-Marble advocates celebrating birthdays in the salon.</p>

With regard to team-building, I have worked in larger salons and one of the things I enjoyed was having a lunch brought in for a staffer’s birthday. The birthday girl picked the place, then a nice lunch and cake was brought in to celebrate. It was great for everyone to just relax in honor of the birthday that day. Another idea I have used that will work in any size salon is getting clients to vote for the salon in local media contests for the “best of.” My small business (I work alone as a service provider) was voted a second-place position in the suburban Detroit area in 2008 for best manicure and pedicure by clients, family, and friends. We were initially nominated by a client and she told me how the contest worked. I promoted it in the studio and it snowballed into a wonderful promotion that would build any team in a larger salon. Everyone wants to be associated with a winner! These contests can really raise spirits if built into an annual event. Plus the clients like to brag about you and the salon once a title is achieved. ~ KELLEY KILLOP-MARBLE, Opalized Designs Studio Salon, Shelby Township, Mich.


Left to right are Lyndsay Al-Khanfar, Carina Drummond. Kristin LaRue, and Sonja Larkin.  
<p>Left to right are Lyndsay Al-Khanfar, Carina Drummond. Kristin LaRue, and Sonja Larkin.  </p>

We try to involve the staff in functions that involve teamwork. Our most recent function was the local Oktoberfest Parade. We worked together to make items to hand out to the crowd and on building a float together (I might add, our float won first place out of about 280 entries). Our next team task is to host a local Cut-A-Thon/Polish-A-Thon for Breast Cancer Awareness Month. All staff members get involved in different aspects of organizing the function.  ~ SONJA DRUMMOND LARKIN, Beauty Reflectionz Hair and Nail Studio, Ottumwa, Iowa


Celebrating Christmas are About U coworkers (left to right) Corey Danyluk, Kristin Schooten, and Carrie Kohuch.
<p>Celebrating Christmas are About U coworkers (left to right) Corey Danyluk, Kristin Schooten, and Carrie Kohuch.</p>

I recently moved locations and am working alone at the moment, but I have always believed that treating your staff as part of your business is one of the most important things to do. To maintain a good moral, I would randomly pick days to order in lunch for everyone. I would put together little gift packages with a thank you note telling them how much they were appreciated. I would leave them on their nail tables to find when they came in in the morning. Last Christmas, I told them that I had something planned and that they were going to be picked up at 5 p.m. and taken somewhere for dinner. I picked them up in a limo and we drove out of town two hours to go to a beautiful restaurant on a lake. They were so surprised and excited. I constantly did little things here and there that were always spontaneous and that kept them excited about working at my salon. It was great fun. People need to feel wanted and appreciated and if they do, they will be loyal and work as a team. ~ CARRIE KOHUCH, About U Salon & Education Centre, Lethbridge, Alberta, Canada

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Keywords:   healthy working     motivation     reader surveys     salon atmosphere     staff management     team-building  

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