Customer Service

Nudge Clients Toward Perfection

One are often overlooked in the quest for ideal beauty is the elbow. But not so at Josephine: The Beauty Retreat on Manhattan’s Upper East Side.

One are often overlooked in the quest for ideal beauty is the elbow. But not so at Josephine: The Beauty Retreat on Manhattan’s Upper East Side. Owner Josephine Allen offers her “very upscale” clientele a 20-minute, three-step exfoliation treatment priced a $30. She begins with a hand massage and works her way up to the elbow, where she applies an exfoliant scrub of natural pumice and crushed mandarin orange peel to remove dead skin. Next, she applies a masque, which she leaves on for 5-10 minutes. Finally, she tops off the treatment with a moisturizer. Despite the fact that she doesn’t market the treatment aggressively, Allen says it’s quite popular, especially in the dry winter months and in spring when clients go sleeveless.

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