Business > Business Management

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Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Beauty Düsseldorf Takes Place in March 2014

February 3, 2014  | News

From March 21-23, 2014, Beauty Düsseldorf, an international trade fair for cosmetics, nail, foot, wellness, and spa, will be the meeting place for about 50,000 trade visitors and 1,250 exhibitors and brands.

Keywords: tradeshows  

On My Mind: The Upside of Turnover

February 1, 2014  | Article

Editor Hannah Lee urges you to see the silver lining in employee turnover.

Keywords: business building   Hannah Lee   On My Mind   owner issues  

In Case of Lawsuits

February 1, 2014  | Article

Proper documentation and procedures are essential in case a patron brings a lawsuit against your salon, according to Sean Brownyard, executive program manager for SASSI, the Salon and Spa Specialty Insurance program at Brownyard Group.

Keywords: insurance   lawsuits  

Business Forms for All

February 1, 2014  | Article

There’s no need to start from scratch when dealing with your business paperwork. Milady’s Online Business Forms for the Salon and Spa can get you off to a good start.

Keywords: business tools   Milady  

SalonPOS Software Is Now Free

January 31, 2014  | Article

New York-based salon software firm Digital Right Brain (DRB) has released SalonPOS for free.

Keywords: salon software   SalonPOS  

What’s the Biggest Obstacle to Your Success?

January 15, 2014  | Article

While you’re looking for the perfect tech, the perfect tech is looking for the perfect salon! Know what makes your salon great so you can set yourself apart from other spas. How do you advertise? What’s your reputation in town? Do you have a niche clientele? Do you pay for and attend networking events/shows/training classes? Do you offer staff team-building opportunities — even if it’s a casual get-together one night a month? What benefits do you offer?

Keywords: economy   keeping your business competitive   recruiting   retailing   team-building  

Preventing No-Shows and Late Arrivals

December 20, 2013  | Article

No-shows and late clients are an inescapable fact of life in the salon. But the policies and procedures you put into place can go a long way in making them a rare occurrence.   

Keywords: client scheduling   preventing no shows  

Nine Things All Self-Respecting Nail Techs Should Do

December 4, 2013  | Article

Finding a healthy balance between good customer service and good boundaries can be tricky. Once you learn the value of self-respect, how to maintain that balance becomes clear.

Keywords: nail technician  

Opting In — A Second Look at E-mail Marketing Campaigns

November 28, 2013  | Article

E-mail marketing is one of the best, most cost-effective ways to help spas and salons grow. When properly utilized, e-mail marketing campaigns can be an effective tool to promote products and services, increase client retention, and bring in new clients.

Keywords: client relationships   client retention   email marketing   web marketing  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  

Access Your Business From Anywhere

November 28, 2013  | Article

TouchSuite Cloud | Salon offers all the benefits of a point-of-sale system with no need to purchase additional hardware.

Keywords: communicating with customers  

Retail Boutique: Gift Wrap Items

November 28, 2013  | Photo Gallery

Keep your clients out of the crowded stores and in your salon this holiday season by selling gift wrap and boxes topped with ribbon and bows.

Keywords: client gift ideas   gift bags   holiday retailing   retail boutique items   retailing  

Show [Us] Your… Private Label Logos

November 27, 2013  | Article

Your logo not only says who you are, but is used to brand your products and merchandise. 

Keywords: marketing/promotions   private labeling  

Music to Your Ears

November 25, 2013  | Article

This juicebox-sized speaker works via wireless technology to fill your salon with high-quality music.

Keywords: salon decor/design   salon furnishings  

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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