April 1, 2008
| Article
In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.
Keywords: cancellation fees client issues clients customer service humor
April 1, 2008
| Article
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
Keywords: client complaints customer service humor service pricing
March 1, 2008
| Article
A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond.
Keywords: add-on services customer service day spa deluxe manicures deluxe pedicures
March 1, 2008
| Article
Word of mouth in Leola, Pa., has transformed Artistry Nail & Skincare Studio into the small town’s local beauty parlor hangout.
February 1, 2008
| Article
Owner exercises good business sense by treating her employees to sample services at other salons.
Keywords: customer service keeping your business competitive
February 1, 2008
| Article
It made the local TV news when Fresno, Calif.’s Atlantic Skin Spa and Beauty Bar shut its doors in October leaving hundreds of customers with newly purchased gift certificates and no place to redeem them.
Keywords: gift certificates nail techs doing good
February 1, 2008
| News
When a beauty salon went out of business leaving hundreds of customers holding newly-purchased gift certificates, several salons in Fresno, Calif. offered to honor the certificates as a show of goodwill for the industry.
Keywords: business customer service gift certificates professional image
January 1, 2008
| Article
Presentation is key to any salon service, and it starts the instant your client sits down. Small details in how you display your products show clients they are getting a more complete service, and you may be able to increase your prices as a result. Here are some clever ways salons are displaying their service products to their guests
Keywords: customer service salon decor/design
January 1, 2008
| Article
As an overachiever in the realm of education, I wonder how many techs feel the same way I do.
Keywords: As I See It building your clientele continuing education educating clients manufacturers educators
January 1, 2008
| Article
Late clients, bad bosses, staffing woes — nail techs often face situations that are out of our control. Sometimes we are able to gain control; other times we need to resign ourselves to our limitations and learn from the experience. Balance comes from knowing the difference.
Keywords: business building minimizing stress work life balance
January 1, 2008
| Article
Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…
Keywords: business building clients customer service keeping your business competitive salon decor/design
December 1, 2007
| Article
In a bustling, shop-filled area of Seattle, Julep Nail Parlor offers an oasis of a space where girlfriends, moms and daughters, and couples can reconnect, celebrate, and be themselves.
Keywords: salon atmosphere salon profiles
October 1, 2007
| Article
Always trying to think of new ways to help differentiate your salon from the pack? Here’s a compilation of truly unique ideas from other salons to inspire and excite you.
Keywords: customer service keeping your business competitive
May 1, 2007
| Article
There is definitely such a thing as being “too nice.” Don’t let yourself get trampled over by your clients, coworkers, or boss. Four industry consultants show you how to set healthy workplace boundaries in the salon.
Keywords: client issues client relationships customer service
April 1, 2007
| Article
The beauty industry has catered to the needs of women for years, but it’s a wise business move to update the salon to reflect the current man-scape. Keep reading to learn five areas in which you can make your salon more man-friendly.
Keywords: customer service male clients marketing/promotions men's services niche marketing
