Business > Customer Service

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Is Your Business Drying Up?

June 1, 2008  | Article

With the country facing an economic slowdown of mass proportions, many in the industry are having to adjust the way they do business. But how much of our financial concerns can be blamed on the economy — and how much is simply the result of a change in the industry?

Keywords: business   economy   keeping your business competitive   marketing/promotions   recession  

Mystery Shopper Checklist:

May 1, 2008  | Article

You can’t fix it if you don’t know it’s broken. Make the most out of a mystery shopper program by gathering the most relevant information about your salon and be on your way to creating stellar customer service.

Keywords: business building   staff management  

Drive Business to the Salon — Literally

April 1, 2008  | Article

Start your party's day of luxury with a limo ride to the spa.

Keywords: customer service   spa parties  

12 Things You Can Do to Attract the Manly Market

April 1, 2008  | Article

Bringing more men into your salon can be easier than you think. With a few small tweaks to your existing salon space and service menu, a male-friendly environment could be just a beer away.

Keywords: couples services   male clients   marketing/promotions   men's services   niche marketing  

Ask the Manicurist

April 1, 2008  | Article

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

Keywords: client issues   customer service   humor  

When Your Client Is Expecting

April 1, 2008  | Article

Salons are carving out a niche by catering to expectant mothers. Moms-only menus, specialized massage, and targeted retail goodies are just the beginning. With some planning and training you can add to the joy — and relieve the discomforts — during the nine months before birth.

Keywords: pedicure safety   pregnant clients   working while pregnant  

Ask the Manicurist

April 1, 2008  | Article

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Keywords: cancellation fees   client issues   clients   customer service   humor  

Ask The Manicurist

April 1, 2008  | Article

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Keywords: client complaints   customer service   humor   service pricing  

Just Say "WOW"

March 1, 2008  | Article

A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond. 

Keywords: add-on services   customer service   day spa   deluxe manicures   deluxe pedicures  

Small Town Shop, Big Town Flair

March 1, 2008  | Article

Word of mouth in Leola, Pa., has transformed Artistry Nail & Skincare Studio into the small town’s local beauty parlor hangout.

Service Providers Turn the Tables

February 1, 2008  | Article

Owner exercises good business sense by treating her employees to sample services at other salons.

Keywords: customer service   keeping your business competitive  

Fresno Salon Owners Make Things Right

February 1, 2008  | News

When a beauty salon went out of business leaving hundreds of customers holding newly-purchased gift certificates, several salons in Fresno, Calif. offered to honor the certificates as a show of goodwill for the industry.

Keywords: business   customer service   gift certificates   professional image  

At Your Service: It's in the Way You Display It

January 1, 2008  | Article

Presentation is key to any salon service, and it starts the instant your client sits down. Small details in how you display your products show clients they are getting a more complete service, and you may be able to increase your prices as a result. Here are some clever ways salons are displaying their service products to their guests

Keywords: customer service   salon decor/design  

Educate Yourself and Then Educate Your Clients

January 1, 2008  | Article

As an overachiever in the realm of education, I wonder how many techs feel the same way I do.

Keywords: As I See It   building your clientele   continuing education   educating clients   manufacturers educators  

The Wisdom to Know the Difference

January 1, 2008  | Article

Late clients, bad bosses, staffing woes — nail techs often face situations that are out of our control. Sometimes we are able to gain control; other times we need to resign ourselves to our limitations and learn from the experience. Balance comes from knowing the difference.

Keywords: business building   minimizing stress   work life balance  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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