October 1, 2008
| Article
Increase your client's comfort while reducing your muscle fatigue with this innovative product.
Keywords: client health ergonomic products healthy working manicure accessories nail trends
October 1, 2008
| Article
We know that selling retail can increase our bottom line, but for so many of us, selling retail — particularly non-nail items — is a foreboding hurdle. The question to ask is not should I sell retail, but how do I sell retail.
Keywords: customer service marketing/promotions professional consultants retail boutique items retailing
September 1, 2008
| Article
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
Keywords: client issues client relationships humor nail repairs service pricing
September 1, 2008
| Article
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
Keywords: business client relationships clients hard-to-please clients
August 1, 2008
| Article
INM elite educator Sara Rayna Holden shares an interesting way of keeping nail art inspiration close by.
Keywords: customer service INM nail art nail art inspiration
August 1, 2008
| Article
Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.
Keywords: client issues humor
August 1, 2008
| Article
Your nail station is one of your most valuable business tools. It is your office, your conference room, your classroom, your showroom, and sometimes even your lunchroom. It is where you do your work and spend much of your day — and you deserve to be comfortable. So what would you change about it if you could? From self-sanitizing stations to elaborately themed decor, techs defy the laws of physics, finances, and convention to come up with some innovative solutions for their individual needs.
Keywords: salon decor/design salon furnishings
July 2, 2008
| Video
Watch step-by-step demonstrations covering acrylic, gel, and nail art.
Keywords: client consultation customer service NSI
July 1, 2008
| Article
Techs share their tried-and-true methods for avoiding “Oops, I dinged my polish.”
Keywords: CND INM OPI products polish-drying products Seche
June 1, 2008
| Article
These clients are especially grateful for at-home manicures by Holly Schippers, but she's the one who says they provide something very special for her.
Keywords: alternative careers CND elderly clients manufacturers educators mobile salons
June 1, 2008
| Article
Whether or not your salon has an official dress code, there are expectations that a certain standard be maintained. Just what that standard is may depend on the atmosphere, size, and location of your salon. We asked techs if there is ever a time when old jeans or sweats are appropriate attire for the salon.
Keywords: professional image salon uniforms staff management
June 1, 2008
| Article
Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.
Keywords: building your clientele customer service elderly clients fungus healthy working
June 1, 2008
| Article
With the country facing an economic slowdown of mass proportions, many in the industry are having to adjust the way they do business. But how much of our financial concerns can be blamed on the economy — and how much is simply the result of a change in the industry?
Keywords: business economy keeping your business competitive marketing/promotions recession
May 1, 2008
| Article
You can’t fix it if you don’t know it’s broken. Make the most out of a mystery shopper program by gathering the most relevant information about your salon and be on your way to creating stellar customer service.
Keywords: business building staff management
April 1, 2008
| Article
Start your party's day of luxury with a limo ride to the spa.
Keywords: customer service spa parties
