Business > Customer Service

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What Is Your Dream Station?

August 1, 2008  | Article

Your nail station is one of your most valuable business tools. It is your office, your conference room, your classroom, your showroom, and sometimes even your lunchroom. It is where you do your work and spend much of your day — and you deserve to be comfortable. So what would you change about it if you could? From self-sanitizing stations to elaborately themed decor, techs defy the laws of physics, finances, and convention to come up with some innovative solutions for their individual needs.

Keywords: salon decor/design   salon furnishings  

NSI Products - Client Consultation

July 2, 2008  | Video

Watch step-by-step demonstrations covering acrylic, gel, and nail art.

Keywords: client consultation   customer service   NSI  

8 Ways to Keep Polish from Smudging

July 1, 2008  | Article

Techs share their tried-and-true methods for avoiding “Oops, I dinged my polish.”

Keywords: CND   INM   OPI products   polish-drying products   Seche  

Tech Finds Rewards in Tending to Homebound Clients

June 1, 2008  | Article

These clients are especially grateful for at-home manicures by Holly Schippers, but she's the one who says they provide something very special for her.

Keywords: alternative careers   CND   elderly clients   manufacturers educators   mobile salons  

Are Jeans and Sweats Up to Code?

June 1, 2008  | Article

Whether or not your salon has an official dress code, there are expectations that a certain standard be maintained. Just what that standard is may depend on the atmosphere, size, and location of your salon. We asked techs if there is ever a time when old jeans or sweats are appropriate attire for the salon.

Keywords: professional image   salon uniforms   staff management  

Caring for the Elderly

June 1, 2008  | Article

Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.

Keywords: building your clientele   customer service   elderly clients   fungus   healthy working  

Is Your Business Drying Up?

June 1, 2008  | Article

With the country facing an economic slowdown of mass proportions, many in the industry are having to adjust the way they do business. But how much of our financial concerns can be blamed on the economy — and how much is simply the result of a change in the industry?

Keywords: business   economy   keeping your business competitive   marketing/promotions   recession  

Mystery Shopper Checklist:

May 1, 2008  | Article

You can’t fix it if you don’t know it’s broken. Make the most out of a mystery shopper program by gathering the most relevant information about your salon and be on your way to creating stellar customer service.

Keywords: business building   staff management  

Drive Business to the Salon — Literally

April 1, 2008  | Article

Start your party's day of luxury with a limo ride to the spa.

Keywords: customer service   spa parties  

12 Things You Can Do to Attract the Manly Market

April 1, 2008  | Article

Bringing more men into your salon can be easier than you think. With a few small tweaks to your existing salon space and service menu, a male-friendly environment could be just a beer away.

Keywords: couples services   male clients   marketing/promotions   men's services   niche marketing  

Ask the Manicurist

April 1, 2008  | Article

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

Keywords: client issues   customer service   humor  

When Your Client Is Expecting

April 1, 2008  | Article

Salons are carving out a niche by catering to expectant mothers. Moms-only menus, specialized massage, and targeted retail goodies are just the beginning. With some planning and training you can add to the joy — and relieve the discomforts — during the nine months before birth.

Keywords: pedicure safety   pregnant clients   working while pregnant  

Ask the Manicurist

April 1, 2008  | Article

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Keywords: cancellation fees   client issues   clients   customer service   humor  

Ask The Manicurist

April 1, 2008  | Article

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Keywords: client complaints   customer service   humor   service pricing  

Just Say "WOW"

March 1, 2008  | Article

A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond. 

Keywords: add-on services   customer service   day spa   deluxe manicures   deluxe pedicures  

Encyclopedia

Established in 2005, Cácee started as a small venture in Southern California and has expanded its line to carry over 40 nail care items and...
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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