Business > Customer Service

196 - 210 of 372
Previous Next

Ask the Manicurist

April 1, 2008  | Article

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Keywords: cancellation fees   client issues   clients   customer service   humor  

Ask The Manicurist

April 1, 2008  | Article

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Keywords: client complaints   customer service   humor   service pricing  

Just Say "WOW"

March 1, 2008  | Article

A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond. 

Keywords: add-on services   customer service   day spa   deluxe manicures   deluxe pedicures  

Small Town Shop, Big Town Flair

March 1, 2008  | Article

Word of mouth in Leola, Pa., has transformed Artistry Nail & Skincare Studio into the small town’s local beauty parlor hangout.

Service Providers Turn the Tables

February 1, 2008  | Article

Owner exercises good business sense by treating her employees to sample services at other salons.

Keywords: customer service   keeping your business competitive  

Fresno Salon Owners Make Things Right

February 1, 2008  | News

When a beauty salon went out of business leaving hundreds of customers holding newly-purchased gift certificates, several salons in Fresno, Calif. offered to honor the certificates as a show of goodwill for the industry.

Keywords: business   customer service   gift certificates   professional image  

At Your Service: It's in the Way You Display It

January 1, 2008  | Article

Presentation is key to any salon service, and it starts the instant your client sits down. Small details in how you display your products show clients they are getting a more complete service, and you may be able to increase your prices as a result. Here are some clever ways salons are displaying their service products to their guests

Keywords: customer service   salon decor/design  

Educate Yourself and Then Educate Your Clients

January 1, 2008  | Article

As an overachiever in the realm of education, I wonder how many techs feel the same way I do.

Keywords: As I See It   building your clientele   continuing education   educating clients   manufacturers educators  

The Wisdom to Know the Difference

January 1, 2008  | Article

Late clients, bad bosses, staffing woes — nail techs often face situations that are out of our control. Sometimes we are able to gain control; other times we need to resign ourselves to our limitations and learn from the experience. Balance comes from knowing the difference.

Keywords: business building   minimizing stress   work life balance  

Salon Swap

January 1, 2008  | Article

Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…

Keywords: business building   clients   customer service   keeping your business competitive   salon decor/design  

Changing the Industry, One Customer at a Time

December 1, 2007  | Article

If only customers knew what to look for, it would bring up the quality of nail care across the country. 

Keywords: educating clients  

Through Thick and Thin: A Glimpse at Long-Term Tech-Client Relationships

December 1, 2007  | Article

We all know how special the relationship is between nail technician and client. Technician always hold a special place for clients that have been with them the longest, whether it’s only a couple years or more than 20. We asked technicians to share their stories about their longest standing clients.

Keywords: client relationships  

A Taste of Southern Hospitality — in Seattle

December 1, 2007  | Article

In a bustling, shop-filled area of Seattle, Julep Nail Parlor offers an oasis of a space where girlfriends, moms and daughters, and couples can reconnect, celebrate, and be themselves.

Keywords: salon atmosphere   salon profiles  

A Marriage Made in… a Salon?

November 1, 2007  | Article

When the nail tech was buffing her boyfriend’s nails, she said ‘Let me learn how to buff them’ and then she got down on one knee to propose.  

Keywords: humor   Valentine's Day services  

Manicures and Massages Trump Family Time

November 1, 2007  | Article

Tired moms say they would prefer getting a manicure or massage more than spending extra time with their families.

Keywords: industry research  

Featured Products & Promotions   |   Advertisement

Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

Industry Statistics for

View All

VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

Subscribe to NAILS & SAVE!

Get a free preview issue and a Free Gift
Subscribe Today!

Please sign in or register to .    Close
Loading...
 
Subscribe Today
Subscribe Today