May 1, 1994
| Article
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
Keywords: customer service first impressions receptionist telephone etiquette
May 1, 1994
| Article
Should you allow children in your salon? What are the dangers inherent in doing so and have you trained your staff to respond to problem situations?
Keywords: children in the salon
March 1, 1994
| Article
Adding the very personal touch of remembering a client’s name is a sure way to ensure that the client comes back again and again, and Day Spa Beautique Salon in Houston, Texas, is going the extra mile to remember who’s who.
February 1, 1994
| Article
Keywords: celebrities
January 1, 1994
| Article
Keywords: holidays seasonal promotions
March 1, 1993
| Article
As the average age of Americans increases, so too does the average age of your clientele. There’s none of the indecisiveness of youth with these clients – they know exactly what they want and you’d better be ready to give it to them if you want their business.
Keywords: diabetic clients elderly clients special needs clients
November 1, 1992
| Article
May 1, 1992
| Article
Walk-in clients are like one-night stands,” says one exasperated nail technician. “They’re flighty salon-hoppers who are hard to please.”
Keywords: walk-in clients
February 1, 1992
| Article
January 1, 1992
| Article
Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.
Keywords: Americans With Disabilities Act customer service special needs clients
January 1, 1992
| Article
When a technician leaves a salon, can she take clients with her? If she leaves on good terms, the owner will probably let her, but in the end, it’s up to the client.
Keywords: booth rental client records non-compete agreements
