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7 Not-so-Sticky Salon Situations [Real Life Solutions to Issues with Men]

April 1, 2007  | Article

Bringing more men into the client-mix may mean facing some unique situations. How we handle sticky or potentially uncomfortable situations can mean the difference between keeping and losing clients. We went to Tammi Regan, Daphney Schaffer, Kelly Williamson, and Nyree Matthews for some practical, expert advice about some awkward situations that happen all too frequently.

Keywords: male clients   men's services  

Beware of Clients Bearing Cameras

March 1, 2007  | Article

Keywords: salon inspections   Texas  

Online Booking is a Hit

March 1, 2007  | Article

NAILS surveyed  salon owners who offer online booking say it’s popular with clients – particularly men, business travelers, and last-minute types – and it’s relatively glitch-free. 

Keywords: online booking   salon software  

PBA: VIP Treatment, Better Communication Is What Women Expect from Salons

February 2, 2007  | News

The Professional Beauty Association (PBA) recently released an its first-ever Salon and Day Spa 2007 Consumer Trend Report.

Keywords: client surveys   consumer concerns   Professional Beauty Association  

Ask Me Anything

January 1, 2007  | Article

We paired techs with opposite career experiences and gave them the chance to interview each other. Each tech asked and answered questions about what it was like to be on her side of the table.

Keywords: feet   pedicures  

7 Rules for Building Client Relationship

January 1, 2007  | Article

Never underestimate the importance of building client relationships. Ultimately, it separates us from the guys down the street — which is critical in today's nail industry.

Keywords: building your clientele   business building   client relationships  

10 Annoying Things Clients Say...

January 1, 2007  | Article

...and how to respond tactfully to comments that make your hair stand on end.

Ten Ways to Pacify an Angry Client

November 1, 2006  | Article

In a perfect world you would never have an unhappy client. But like it or not, some day you'll have a tough customer who needs to be handled with diplomacy and tact. These 10 steps will help you through and teach you something in the process.

Keywords: client issues   client relationships  

How to Take Time Off Successfully

October 1, 2006  | Article

The sentence that we all dread to hear: “That’s great that you’re going on vacation—it’s not on my week is it?”

Keywords: client issues  

10 Ways to Offer Exceptional Service

September 1, 2006  | Article

How about a VIP program or a "client recovery" program?

Keywords: client loyalty programs   client referral systems   customer service  

My First Nail Service

September 1, 2006  | Article

Ten salon clients share their inaugural experience getting their nails done, and what it was exactly that got them hooked.

Pedicures & Manicures for Young Clients?

September 1, 2006  | Article

When kids are younger it seems like they can’t grow up soon enough. They spend days dreaming about what adulthood will be like (I dreamt that I would be a nun who smoked cigarettes), and they mimic the adults they see in their lives — parents, teachers… Jessica Simpson.

Keywords: educating clients   youth marketing   youth services  

Readers Respond: Who Owns the Client? Salon or Tech?

August 1, 2006  | Article

The answer can vary from owner, to tech, to both, or none of the above. We asked three beauty professionals for their opinion and you can see that the answer is not clear-cut..

Keywords: client relationships   client retention  

Ten Ways to Keep the Client Experience Fresh

August 1, 2006  | Article

Don't let a visit to your salon feel stale. Liven it up with these 10 fresh ideas.

Keywords: customer service  

What’s your Power Quotient?

July 1, 2006  | Article

Take this self-quiz to determine you PQ - you power quotient. Learn to increase your power by taking part in this exercise. Your answer mat reveal where you’re making the most of your opportunities and where you’re letting them slip.

Keywords: quiz  

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