Business > Customer Service

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Clear the Air: Dealing with a Client with Bad Breath

August 1, 2002  | Article

Of all the essential items sitting on top of your nail table, perhaps the most vital is that little container of mints.

Keywords: sticky salon situations  

Learn What Retail Clients Really Want

August 1, 2002  | Article

"The Retail Help Kit" produced by The Spa Association includes this valuable resource for identifying and satisfying your most challenging retail clients.

Keywords: building your clientele   customer service   keeping your business competitive   retailing  

Reader to Reader: How Have You Advanced Your Career?

July 1, 2002  | Article

NAILS Magazine readers share their secrets to success. 

Keywords: career coaching   Reader to Reader  

On the Road

June 2, 2002  | Article

Maxine is a full-service salon contained in a modern, three-story, light gray building.

Keywords: Chicago   hot oil manicures   On The Road  

Darling Starts Canadian Nail Alliance

June 1, 2002  | Article

As an instructor at the Ottawa Academy & West End Academy in Gloucester, Ontario, Tanis Darling has started the Nail Tech Alliance of Canada. One of its goals is to implement a standardized nail curriculum throughout the country.

Keywords: business   canada   Canadian nail industry   certification   student tests  

A Sanctuary in the City

June 1, 2002  | Article

At Just Calm Down, every client is treated like Royalty.

Keywords: boutique nail salon   spas  

It’s Party [Nails] Time

May 1, 2002  | Article

Party nails are applied specifically for clients who want to look great for a short period of time, but not the maintenance required. Here's a step by step on doing great party nails. 

Keywords: party nails   step-by-step  

It’s a Teen Thing

May 1, 2002  | Article

Don’t think teens have the interest money or loyalty to cultivate as steady clients? Think again: 28.5% of teens ages 13-19 already get regular manicures. Learn why – and how – salons are making teens a popular part of their salon culture.

Keywords: niche marketing   teens   youth marketing   youth services  

Add a Golden Touch to Pedicures

April 1, 2002  | Article

A gold rope instead of toe separators is an elegant touch. 

Keywords: Essie   little extras   pedicures  

How to Resolve Staff Conflicts

April 1, 2002  | Article

For a salon to prosper, every member of the team must share a commitment to resolve potential conflicts quickly, before problems escalate and resentments grow.

Keywords: resolving staff conflicts   staff management  

You Can Fire Your Clients

March 1, 2002  | Article

Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.

Keywords: annoying clients   bad clients   communicating with customers   customer service   firing staff  

The Healing Power of Beauty Care

March 1, 2002  | Article

I asked my mother to bring my makeup bag to the hospital. Hearing my request, my doctor said, "She'll be out of here in a week," knowing that when a woman is ready to look her best she's on the road to recovery.

Keywords: As I See It   customer service   motivation  

A Good Man Isn’t Hard to Find

February 1, 2002  | Article

Men-as prospective clients-require different approaches and attitudes to entice them into the salon. Before you decide to market to the opposite sex, you need to make sure you salon and your service menu are ready for them.

Keywords: Cuccio Naturale   George Schaeffer   male clients   men's services   niche marketing  

Training Your Customers

February 1, 2002  | Article

Training and conditioning your clients to behave the way you want them to is both possible and necessary.

Keywords: educating clients   late clients  

Keep Asking Clients What They Want

February 1, 2002  | Article

Even though it may seem like a client doesn't ever want to change, she usually likes to know that you haven't given up on her.

Keywords: As I See It   customer service  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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