April 1, 1991
| Article
Can there really be an $82 difference in basic salon services?
Keywords: discount salons service pricing
April 1, 1991
| Article
Start by giving clients know-'em'dead service instead of lowering your prices.
Keywords: customer service discount salons keeping your business competitive
March 1, 1991
| Article
If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.
Keywords: customer service recession
February 1, 1991
| Article
How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.
Keywords: communicating with customers customer service discount salons keeping your business competitive
December 1, 1990
| Article
Demonstrate your commitment with swift, courteous action
Keywords: customer service
December 1, 1990
| Article
Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say
Keywords: body language communicating with customers
December 1, 1990
| Article
As a nail tech it is tempting to specialize in one area, but limiting yourself will result in lost clients, especially in today's recession.
Keywords: customer service editorial keeping your business competitive
March 1, 1987
| Article
A significant if not remarkable facet of American life is resurfacing ... that being the demand for quality service; a growing acceptance, as one salon owner describes it, of the “fact” that price is unimportant if the service comes with it.
July 1, 1986
| Article
Too often the minor things, the miscellaneous details can mean the big difference in the way your customers view you and your salon.
Keywords: customer service
February 1, 1983
| Article
What you don’t know is probably hurting you
Keywords: communicating with customers customer service professionalism
