Business > Customer Service

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Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   communicating with customers   crowdsourcing   customer service  

20 High-Touch Ideas for a High-Tech World

January 16, 2015  | Article

In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.

Keywords: customer service  

Virtual Nail Tips Are Made to Order

November 26, 2014  | Article

Created by nail tech So Yong Yu using Dashing Diva’s Virtual Nail Tips, these full coverage nails can be applied by time-pressed clients at home.

Keywords: Dashing Diva   full-coverage nail coatings  

Artwork Only

September 25, 2014  | Article

Margaret Thomas’s nail-art-only appointments mean she can get right to the fun stuff.

Keywords: nail art   service pricing  

Crowdsourcing: Do You Use an E-File?

September 1, 2014  | Article

This month we asked nail techs: Do you use an e-file?

Keywords: crowdsourcing   customer service   e-files  

Senior Specials

August 27, 2014  | Article

Salon owner Shari Finger designed a simple menu just for her older clientele.

Keywords: elderly clients   service menus  

The Rendezvous Appointment Book

August 25, 2014  | Video

The Rendezvous Appointment Book for the iPad presents a simpler way to create and manage appointments. The app is intentionally a very uncluttered and limited featured utility. It’s sole purpose is to replace the paper appointment book for specific business segments for virtually anyone who provides services to many clients a day, including nail techs. 

Keywords: appointment tracking   online booking  

Quick-Time Manicures

August 18, 2014  | Article

Salon owners are adding faster-than-usual manicure services to their menus to meet the needs of busy clients.  

Keywords: service menus   time management  

Crowdsourcing: What's been your most successful charity event to date?

July 2, 2014  | Article

This month we asked nail techs: What's been your most successful charity event to date?

Keywords: charity   crowdsourcing  

Walk-ins or No Walk-ins?

July 2, 2014  | Article

Do you give walk-ins the red light, yellow light, or green-light-go? Consider which of these salon policies will help you increase client traffic.

Keywords: client issues   clients   walk-in clients  

It’s the Little Things That Count: Make Your Client Feel Special

June 2, 2014  | Article

It’s crucial to make each and every client who walks in your door feel special. There are little things you can do that make a big difference and ultimately keep your clients coming back for more.

Keywords: customer service  

Best in the East: World Spa & Wellness Awards Announced

May 31, 2014  | News

The World Spa & Wellness Awards 2014 were presented in London in February, where the industry handed out 11 awards that singled out the best regional hotel and spa destinations around the world.

Keywords: awards   Continuum Footspas  

Double Teamed

May 28, 2014  | Article

“There are always two technicians working on a client at one time, even if they are just getting a manicure,” says Hiroko Fujikawa, owner of Mars The Salon.

Keywords: customer service  

Plant a Geluv Color Palette Tree in Your Salon

May 1, 2014  | Article

Alfalfa's Geluv Color Palette Tree serves a variety of functions in the salon, whether you need to make space, reduce inventory, or prevent polish theft.

Keywords: Alfalfa Nail Supply   colored gels   polish displays   products  

A Truly Personalized Pedi

March 29, 2014  | Article

“We want to anticipate our clients’ needs and really cater to their likes and dislikes. No matter how many times they come in they can have a different pedicure combination,” says Shane Bird, director of spa operations for Skaná Spa.

Keywords: customer service   pedicures  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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