Business > Customer Service

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Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Retail Boutique: Gift Wrap Items

November 28, 2013  | Photo Gallery

Keep your clients out of the crowded stores and in your salon this holiday season by selling gift wrap and boxes topped with ribbon and bows.

Keywords: client gift ideas   gift bags   holiday retailing   retail boutique items   retailing  

Music to Your Ears

November 25, 2013  | Article

This juicebox-sized speaker works via wireless technology to fill your salon with high-quality music.

Keywords: salon decor/design   salon furnishings  

Pop Goes the Gift Card

November 25, 2013  | Article

Your salon gift cards are probably on everyone’s wish-lists this year.

Keywords: Action Bag Company   client gift ideas  

Did You Get Your Copy of The Big Book?

November 21, 2013  | Article

NAILS’ 2013-2014 Big Book is the ultimate resource for those in the nail industry. With information on the latest statistics and trends, this annual issue also contains a state board directory, salon safety guidelines, and a marketers directory.

Keywords: marketing/promotions   salon safety   state licensing  

Nail Art Without Limits

November 20, 2013  | Article

“Our motto is ‘nails with endless possibilities.’ We do whatever we can to live up to that,” says Tanaya Middleton, who owns Treasure Nothing Better Nail Studio in Baltimore, Md., along with her partner Sheena Smith.

Keywords: nail art   service pricing  

Sweet Scrubs

November 1, 2013  | Article

Whether you’re using them in your services or retailing them for use at home, clients will love the delightfully packaged single-use scrubs from BonBliss.

Keywords: BonBliss   scrubs  

Do You Put Clients Last?

October 3, 2013  | Article

Author and businessman Joseph Callaway points out 10 ways well-meaning business owners may be selling their customers short — and shares the deceptively simple solution to erasing these habits once and for all.

Keywords: communicating with customers  

Hairfinity Healthy Hair Complex

October 2, 2013  | Product

A natural fit for your retail section, Hairfinity Healthy Hair Complex is a natural dietary supplement formulated with essential vitamins and nutrients for beautiful, healthy hair.

Keywords: hair care  

No More Phone Tag

October 2, 2013  | Article

Let your clients book online with Schedulicity (www.schedulicity.com).

Keywords: appointment tracking   online booking  

Customer Convenience

September 14, 2013  | Article

At Va-Va Varnish in San Diego, Calif., if you don’t have change for the parking meter, the staff will cheerfully fill your meter and charge the amount to your credit card.

Responding to Your Yelp Reviews

September 14, 2013  | Article

Through sites like Yelp, word-of-mouth about nail salons now reaches millions of people online in a matter of seconds.

Keywords: Yelp  

The Art of the Client Consultation

September 5, 2013  | Article

Client consultations give customers an opportunity to build trust and verbalize expectations. Learn why they’re important and how they improve the overall client experience.

Keywords: client consultation   Footlogix  

Why I Choose a Salon

August 15, 2013  | Article

We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!

Keywords: client relationships   client retention   customer service  

An Open Letter To The Good Folks at NSI

July 28, 2013  | Article

A public thanks to NSI for their support after the tornado in Moore, Oklahoma.

Keywords: charity   natural disasters   NSI  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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