Business > Customer Service

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4 Things to Consider Before Adding a New Service

July 31, 2017  | Article

Anita Lumpkin, director of education for Universal Companies, offers a list of things to keep in mind when salon owners are developing a new service.

Keywords: adding new services   product costs  

Upselling Services With a Phone Call

July 28, 2017  | Article

Jennifer LeBlanc, marketing director for Salon Rootz in Medina, Ohio, found success in offering services to schedule clients through courtesy calls.

Keywords: client scheduling   upselling  

Las Vegas Salon Caters to Plus-Size Clients

July 27, 2017  | Article

Salon owner Jamie Lopez has always loved the beauty industry, but as a plus-size woman, she hasn’t always found it a welcoming place. Lopez’s experiences inspired her to open her salon and make it comfortable for women like her.

Keywords: customer service   salon decor/design  

PS Salon and Spa Brings Caring Touch to Retirement Communities

July 27, 2017  | Article

The salon company has been operating since 2008 and now runs 685 salons across the country. Salon designs are adapted to fit elders’ needs.

Keywords: elderly clients  

How to Say No to Your Clients

July 24, 2017  | Article

Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.

Keywords: client issues   late clients  

Be Bold With Your Guarantee

June 27, 2017  | Article

Salon consultant Tammy Dennis recommends that owners offer an unconditional guarantee for their services to get customers through the door.

Keywords: business building   business management   customer service   salon services  

MyTime Enables Booking and Payment via Facebook

June 27, 2017  | Article

MyTime manages client records, handles in-store purchases, tracks inventory, and creates reports and analytics.

Keywords: business management   client scheduling  

Nail Supply Store Offers DIY Nail Sessions

June 27, 2017  | Article

Gellipop founder Yuriko Hoshina is an Akzentz and Crystal Culture educator, and she offers a variety of education opportunities for nail techs, but the DIY studio sessions primarily attract non-professionals.

Keywords: DIY   nail art studio   nail art supplies  

Customization Is King, Says Industry Analyst

June 27, 2017  | News

Customized services can attract clientele looking for a personalized experience from their salon.

Keywords: add-on services   building your clientele   business building   customer service   salon services  

10 Dreaded Phrases Every Nail Tech Hates to Hear

June 27, 2017  | Article

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

Keywords: client issues   client scheduling   communicating with customers   ingrown toenails  

The #Saddest3words in the Nail Biz

June 26, 2017  | Article

Readers sent in the #saddest3words they've ever heard in the nail industry.

Keywords: acrylic allergy   customer service  

Top 10 Emerging Spa Trends

June 26, 2017  | Article

From on-demand service to using natural ingredients, these spa trends will help keep your business ahead of the industry curve.

Keywords: customer service   environmental issues   natural ingredients   spas  

How to Spy on the Competition

April 18, 2017  | Article

We asked  a few salon veterans for their advice on what to look for when visiting other nail salons — or when checking up on their online activities.

Keywords: business management   keeping your business competitive  

Light Elegance: We've Got Great Customer Service!

April 7, 2017  | Video

Light Elegance's Lezlie McConnell and daughter Lexy introduce Chelsea, one of the company's sales associates, who is always there to assist customers. They also discuss what good customer service mean to them.

Keywords: customer service   Light Elegance  

Transparent Swatches Allow Clients to Play with Polish Choices

March 27, 2017  | Article

Nail techs incorporate the color swatches into their pre-service routine, and help clients narrow their polish choices.

Keywords: expanding your services   MiniLuxe   nail polish  

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