October 20, 2015
You can maintain your calm even when your clients seem to be doing their best to throw you off your game. Here are 10 ways to de-stress and continue giving amazing customer service.
October 14, 2015
What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.
Keywords: client relationships communicating with customers
September 14, 2015
There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.
Keywords: customer service Yelp
September 11, 2015
Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.
Keywords: client issues client relationships
August 13, 2015
In this episode of "What Would You Do?" on the ABC television network, an actor is getting a pedicure at a local nail salon when she starts to make derogatory comments about the Asian woman tending to her feet. Watch how bystanders react when they overhear what she is saying. Note: The video stalls at the 6:44 mark.
Keywords: Asian nail industry Korean nail technicians media coverage
August 13, 2015
Buzzfeed documents men getting their nails done for the very first time.
Keywords: male clients
July 8, 2015
U.K.-based nail tech Leanne Scott specializes in nail tips for the transgender/cross-dressing community.
Keywords: Etsy pre-designed nail tips
June 3, 2015
The number of men receiving nail services may be on the decline, but fear not: We’ve got seven tweaks to help you ease them back through the salon doors. Here are some clever ways to appeal to those elusive male clients and keep them coming back for more.
Keywords: male clients men's services niche marketing
June 3, 2015
Cuccio Naturale Sea Salt Moisturizing Exfoliant is a double exfoliation hydrating system.
Keywords: Cuccio Naturale exfoliating sea salts
May 12, 2015
NAILS Magazine and VietSALON Magazine applaud the New York Times exposé of the appalling exploitation of nail salon workers in certain communities and urge increased consumer awareness and enforcement efforts.
Keywords: consumer concerns consumer press New York New York nail techs New York Times article on nail salons
April 23, 2015
| Photo Gallery
Stock up to up the ante. Here's what hot in nail art.
Keywords: Akzentz Alfalfa Nail Supply Americanails Antoine de Paris Artistic Nail Design
March 30, 2015
In his new book, “Tales of an American Entrepreneur: Journey of a Small Business Owner,” beauty industry veteran Michael Randazzo shares business tools and counsels patience and perseverance to help other salon owners achieve the level of success he has seen.
Keywords: books owner issues salon ownership
March 11, 2015
Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.
Keywords: Business customer service marketing/promotions salon services
March 1, 2015
This month we asked nail techs: What was your biggest nail service disaster?
Keywords: crowdsourcing customer service salon services
February 25, 2015
We’ve all had those mortifying moments in (and out of) the salon. A few brave techs shared their most embarrassing at-work situations with us and experts weighed in on how to do proper damage control. Don’t let the following happen to you.
Keywords: client health educating clients elderly clients