Business > Customer Service

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Sweet Scrubs

November 1, 2013  | Article

Whether you’re using them in your services or retailing them for use at home, clients will love the delightfully packaged single-use scrubs from BonBliss.

Keywords: BonBliss   scrubs  

Do You Put Clients Last?

October 3, 2013  | Article

Author and businessman Joseph Callaway points out 10 ways well-meaning business owners may be selling their customers short — and shares the deceptively simple solution to erasing these habits once and for all.

Keywords: communicating with customers  

Hairfinity Healthy Hair Complex

October 2, 2013  | Product

A natural fit for your retail section, Hairfinity Healthy Hair Complex is a natural dietary supplement formulated with essential vitamins and nutrients for beautiful, healthy hair.

Keywords: hair care  

No More Phone Tag

October 2, 2013  | Article

Let your clients book online with Schedulicity (www.schedulicity.com).

Keywords: appointment tracking   online booking  

Customer Convenience

September 14, 2013  | Article

At Va-Va Varnish in San Diego, Calif., if you don’t have change for the parking meter, the staff will cheerfully fill your meter and charge the amount to your credit card.

Responding to Your Yelp Reviews

September 14, 2013  | Article

Through sites like Yelp, word-of-mouth about nail salons now reaches millions of people online in a matter of seconds.

Keywords: Yelp  

The Art of the Client Consultation

September 5, 2013  | Article

Client consultations give customers an opportunity to build trust and verbalize expectations. Learn why they’re important and how they improve the overall client experience.

Keywords: client consultation   Footlogix  

Why I Choose a Salon

August 15, 2013  | Article

We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!

Keywords: client relationships   client retention   customer service  

An Open Letter To The Good Folks at NSI

July 28, 2013  | Article

A public thanks to NSI for their support after the tornado in Moore, Oklahoma.

Keywords: charity   natural disasters   NSI  

Nails: The Guilt-Free Treat

July 24, 2013  | Article

“Even for those on a tight budget, nail products offer a relatively guilt-free treat with the power to change their options.”

Keywords: consumer marketing   industry research  

On My Mind: What You're Really Selling: Customer Service

July 10, 2013  | Article

As you’re entering this amazing industry, remember that even if your technical skills aren’t yet 100%, you can offer 100% in customer service. And I assure you that great customer service will go much farther in gaining and keeping nail clients than anything else you can do to build your book.

Keywords: newbie   On My Mind  

Run Your Business Like a Business

June 13, 2013  | Article

Salon owners who can master the art of entrepreneurship can stay profitable in any economy, according to the new book The A-List Salon: Insider Secrets of How Profitable Salons Wow Their Clients Every Day by Veronica Woods.

Keywords: books   customer service  

Why Customers Really Buy Retail

May 31, 2013  | Article

While it is always useful to know the origin and behavior of specific product ingredients, customers are generally interested in a very narrow range of information regarding consumer goods.

Keywords: retail merchandising   retailing  

When a Tech Leaves Your Team

May 28, 2013  | Article

You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?

Keywords: client issues   client relationships   hiring nail technicians   nail technician   team-building  

Clients with Cancer

May 17, 2013  | Article

Be a bright spot in the lives of clients undergoing cancer treatments with these tips on how to care for these customers, body and soul.

Keywords: cancer   charity   continuing education   special needs clients   waterless manicures  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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