March 30, 2015
In his new book, “Tales of an American Entrepreneur: Journey of a Small Business Owner,” beauty industry veteran Michael Randazzo shares business tools and counsels patience and perseverance to help other salon owners achieve the level of success he has seen.
Keywords: books owner issues salon ownership
March 11, 2015
Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.
Keywords: Business customer service marketing/promotions salon services
March 1, 2015
This month we asked nail techs: What was your biggest nail service disaster?
Keywords: crowdsourcing customer service salon services
February 25, 2015
We’ve all had those mortifying moments in (and out of) the salon. A few brave techs shared their most embarrassing at-work situations with us and experts weighed in on how to do proper damage control. Don’t let the following happen to you.
Keywords: client health educating clients elderly clients
February 23, 2015
To handle constant complainers, keep your wits about you.
Keywords: client complaints
January 30, 2015
Bizzy mobile app helps small businesses send timed and targeted e-mail marketing campaigns. Bring customers back without the cost of a marketing department!
Keywords: Business marketing/promotions smartphone apps
January 28, 2015
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
Keywords: cellphones in the salon communicating with customers crowdsourcing customer service
January 16, 2015
In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.
Keywords: customer service
November 26, 2014
Created by nail tech So Yong Yu using Dashing Diva’s Virtual Nail Tips, these full coverage nails can be applied by time-pressed clients at home.
Keywords: Dashing Diva full-coverage nail coatings
September 25, 2014
Margaret Thomas’s nail-art-only appointments mean she can get right to the fun stuff.
Keywords: Nail art service pricing
September 1, 2014
This month we asked nail techs: Do you use an e-file?
Keywords: crowdsourcing customer service e-files
August 27, 2014
Salon owner Shari Finger designed a simple menu just for her older clientele.
Keywords: elderly clients service menus
August 25, 2014
The Rendezvous Appointment Book for the iPad presents a simpler way to create and manage appointments. The app is intentionally a very uncluttered and limited featured utility. It’s sole purpose is to replace the paper appointment book for specific business segments for virtually anyone who provides services to many clients a day, including nail techs.
Keywords: appointment tracking online booking
August 18, 2014
Salon owners are adding faster-than-usual manicure services to their menus to meet the needs of busy clients.
Keywords: service menus time management
July 2, 2014
This month we asked nail techs: What's been your most successful charity event to date?
Keywords: charity crowdsourcing