Business > Customer Service

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How Far Will Clients Travel For You?

January 15, 2013  | Article

For some nail clients, there just seems to be no distance wide enough to keep them from getting a great nail service from their favorite tech. We asked our readers to tell us about some clients who regularly travel great lengths to come in for their nail fix.

Keywords: building your clientele   client relationships   client retention   clients  

A Fitting Occupation

December 28, 2012  | Article

Not long ago, Clayton, N.C.-based nail tech Melodie Hand held a Bra Fit Clinic at her salon, Tickled Pink. It sold her on the service and inspired her to become a “Bra Lady” herself.

Keywords: adding new services  

Upselling: Not an Option but a Must

December 27, 2012  | Article

As a nail professional, my goal is to get the guest to come back — over and over again. How do I do that, you ask?  My strategy is simple: service, experience, and education.

Keywords: communicating with customers   retailing  

Can You Pass the PHAB Test?

December 17, 2012  | Article

PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.

Keywords: customer service  

Manage Appointments With SetMore

December 5, 2012  | Article

SetMore Appointments is an easy-to-use web-based appointment-setting system that was designed with beauty professionals in mind.

Keywords: appointment tracking   client scheduling  

Experience Lexor Customer Care

November 15, 2012  | Video

Lexor shows a video highlighting their customer service associated with their auto-fill pedi-spas.

Keywords: Lexor  

Book Clients 24/7 With Bookappo

November 5, 2012  | Article

Bookappo is an easy-to-use online appointment scheduling and business management software centered around a highly customizable calendar.

Keywords: appointment tracking   online booking   salon software   technology  

Munchkins Welcome

November 5, 2012  | Article

Michelle Phoenix, owner of Wet Paint Nail Spa in Cambridge, Mass., sent out the following announcement to her clients: “While we all enjoy a little quality ‘me-time,’ sometimes our kids need to join us in our daily rounds. To alleviate the fear of interrupting the relaxation of your fellow spa-goers, we are introducing Mothers’ Hours. Wednesdays and Thursdays from 10 a.m. to 4 p.m., while open to anyone, are times that your munchkins are welcome to join you at your nail appointment.”

Keywords: children in the salon  

Westmond Ergonomic by Collins

October 29, 2012  | Video

Westmond Salon designs has come out with a new manicure table by Collins that is ergonomically designed to be functional as well as comfortable for nail techs and clients.

Keywords: ergonomics  

How to Throw Great Salon Parties

October 25, 2012  | Article

Whether you’re gearing up for a holiday shindig, want to throw your first (or 10th) client appreciation party, or will be welcoming clients to your new salon with an open house, we’ve got you covered with these ideas to be the best hostess ever.

Keywords: Facebook marketing   networking event   opening a new salon   promoting your services   salon parties  

Maisie Dunbar Spa Lounge: True Cuticle and Customer Testimonials

September 21, 2012  | Video

Nail tech and salon owner Maisie Dunbar explains the true cuticle, plus shares testimonials for her spa, Maisie Dunbar Spa Lounge in Silver Spring, Md.

Keywords: cuticles   Maisie Dunbar  

Why I Use Professional Products: A Handout for Clients

September 7, 2012  | Article

As a professional, you choose products you believe deliver the best results. Because of your careful selection, clients recognize something different about their nails when they come to you instead of doing their nails at home. Do you ever take the time to educate clients about the benefits they receive from the products? Use the handout on the next page to explain the why of your product choices.

Keywords: professional image   professional-only products  

A Stand Out Salon

August 21, 2012  | Article

In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.

Keywords: celebrities   customer service   organic services   salon profiles   vegan services  

Salon Share App Means Fewer Missed Appointments

August 21, 2012  | Article

The Salon Share app from Fill Your Chair is for salon professionals looking for efficient scheduling and timely notifications using the latest technology.

Keywords: appointment tracking   smartphone apps  

Say What? Scripting Your Response

August 21, 2012  | Article

Let’s face it — the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service qualities they identify and value

Keywords: client complaints   communicating with customers  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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