Business > Customer Service

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Groupon Now Offers Appointment Management

April 11, 2012  | Article

Just launched in a pilot program, Groupon Scheduler is an online appointment service giving merchants an easy way to manage their schedules and accept bookings directly from consumers.

Keywords: appointment tracking   client scheduling   online booking  

SalonSwipe Offers Pay-As-You-Go Credit Card Processing

April 11, 2012  | Article

SalonSwipe has launched its free Card Reader and app for the iPhone, iPad, and Android phones.

Keywords: credit cards   smartphone apps  

Scratching the Surface Educational Seminar

March 31, 2012  | Video

View snipets from a Backscratchers training seminar and hear from attendees about their use of Backscratchers systems.

Keywords: Backscratchers   continuing education  

License to Serve

March 5, 2012  | Article

Navigating the ins and outs of a simple act of hospitality could leave you dizzy and confused.  Before you stock the mini bar or reach for a cold one for a client, double-check your state and local regulations.

Keywords: North Carolina   North Dakota   Rhode Island   South Dakota   West Virginia  

The Salon Inspector Says …

February 22, 2012  | Article

Clean your station after each customer. No exceptions.

Keywords: Inspector Monika   salon sanitation  

Become a Mini Recycling Center

February 21, 2012  | Article

This is a perfect time for your salon or spa to become a recycling resource for small items such as batteries or cell phones.

Keywords: eco-friendly   environmental issues   environmentally friendly salons   recycling  

Rich in Culture and Color

February 6, 2012  | Article

Torrance, Calif.-based salon Gemist, owned by nail artist Meg Kaehler, incorporates Japanese-style services for customers, attracting an international clientele and those who favor nail art over nail maintenance.   

Keywords: Japanese nail industry   salon profiles  

Edwards Urges Consistency and Innovation

January 30, 2012  | Article

Chicago-based nail tech Amber Edwards was recently named nail director for Mario Tricoci Hair Salons & Day Spas. NAILS asked Edwards how she intends to make her mark at the salon.

Keywords: staff training  

Beauty-Pro Hot Towel Steamer Demo

January 26, 2012  | Video

This new hot towel steamer is ideal for manicures, pedicures, waxing services, and more. For more info, visit www.beautypro.us.com.

Keywords: manicure accessories   pedicure accessories  

The Salon Inspector Says …Clutter Is Crazy

January 23, 2012  | Article

Nothing screams “unprofessional” louder than a station cluttered with stuff.  Unclutter your manicure table and keep it clutter-free throughout the service.

Keywords: Inspector Monika  

Nurture Cuticles

January 18, 2012  | News

In the January 2012 issue of Essence magazine, celebrity manicurist Lisa Logan shares some secrets on how to avoid dried-out cuticles in winter.

Keywords: celebrity nail techs   client health   cuticle treatments   seasonal services   winter pedicures  

Turn an Outfit into a Manicure

January 11, 2012  | News

Lucky magazine, in its January 2012 issue, suggested turning a client's favorite outfit into a manicure. Elizabeth Monson, a Lucky blogger, was inspired by Prabal Gurung's pop-art floral blouse.

Keywords: Color Club   fashion   floral nail art   handpainted nail art   manicures  

Genbook Makes Online Reviewing Easy

January 3, 2012  | Article

Imagine having a receptionist working to grow nail salon clientele 24/7, costing less than a dollar per day. That’s how the folks at Genbook describe their online appointment scheduling software.

Keywords: client scheduling  

Golden Shatter Topcoat for Winter

December 27, 2011  | News

OPI's Shatter topcoat in gold was listed in Redbook Mag's December 2011 list of cute and fashionable things under $10.

Keywords: crackle polish   gold   nail trends   OPI products   polish  

Women's Facial Hair Maintenance

December 7, 2011  | News

In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.

Keywords: client health   customer service   educating clients   holiday products   Tweezerman  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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