Business - Topic : client issues

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Crowdsourcing: Do You Talk Politics in the Salon?

September 8, 2016  | Article

This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?

Keywords: business management   client issues   crowdsourcing   customer services  

Give Your Clients the Silent Treatment: No-Talking Zones In Your Salon

June 14, 2016  | Article

Should you establish a no-talking zone at the salon for clients who just want to zone out?

Keywords: client issues   salon atmosphere  

Clients Do the Darnedest Things: Nail Tech Pet Peeves About Clients

March 14, 2016  | Article

A lengthy exchange on UK-based online beauty forum confirmed what you probably already suspect: Clients are annoying no matter where you live.

Keywords: client issues  

Dealing With Difficult Clients

September 11, 2015  | Article

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.

Keywords: client issues   client relationships  

Crowdsourcing: Do you socialize with clients outside of the salon?

May 12, 2015  | Article

This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?

Keywords: client issues   client relationships   crowdsourcing  

Crowdsourcing: If you could change one thing about your work environment, what would it be?

August 5, 2014  | Article

This month we asked nail techs: If you could change one thing about your work environment, what would it be?

Keywords: client issues   salon decor/design  

Walk-ins or No Walk-ins?

July 2, 2014  | Article

Do you give walk-ins the red light, yellow light, or green-light-go? Consider which of these salon policies will help you increase client traffic.

Keywords: client issues   clients   walk-in clients  

Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Is a No-Tipping Policy Right for You?

November 30, 2013  | Article

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

Keywords: client issues   clients   tipping   tips  

When a Tech Leaves Your Team

May 28, 2013  | Article

You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?

Keywords: client issues   client relationships   hiring nail technicians   nail technician   team-building  

New Solution to Chipped Tips

December 1, 2011  | News

Cosmopolitan, in its December 2011 issue, had a brilliant idea. When nail tips start to chip, simply top tips with glitter-packed polish.

Keywords: client issues   glitter   OPI Products  

My Worst Client Ever

January 1, 2011  | Article

Most likely, the majority of your clients are people you enjoy, who give you energy, who make it easy to love your job. But there’s always that one.

Keywords: client issues   client relationships  

On My Mind: Why I'm Your Least-Favorite Client

September 1, 2010  | Article

I’m the perfect example of do as I say, not as I do. So as such a lackadaisical client, what does it take for me to come back for repeat visits?

Keywords: building your clientele   client issues   clients   customer service   Hannah Lee  

Out of Mouths of Clients

April 1, 2010  | Article

Sometimes the things clients say are music to your ears; other times they can make you cringe. We asked nail techs to tell us their favorite, and least favorite, things to hear from clients.

Keywords: client issues   clients   reader surveys   referrals  

Ask the Manicurist: December 2008

December 1, 2008  | Article

Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.

Keywords: client issues   client relationships   client scheduling   customer service   gift certificates  

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