Business - Topic : client relationships

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Making a Difference in Our Clients’ Lives

October 23, 2016  | Article

Gayla Snell, a nail tech and massage therapist at Salons on 407 in Highland Village, Texas, recently learned how a manicurist can touch others’ lives when they need it most.

Keywords: client health   client relationships   clients  

Crowdsourcing: Turning Clients Away

October 12, 2016  | Article

This month we asked nail techs: Have you ever turned away a client?
If so, why and how did you do it?

Keywords: client relationships   crowdsourcing  

Crowdsourcing: How do you handle your clients when you go on vacation?

June 21, 2016  | Article

This month we asked nail techs: How do you handle your clients
when you go on vacation?

Keywords: client relationships   crowdsourcing   time management  

Tell Your Clients to Pay Up

March 11, 2016  | Article

Salon consultant Neil Ducoff has something to say to those nail techs who raise their prices, then let certain clients slide on the increase: Get a new backbone.

Keywords: client relationships   raising prices  

Body Language: Read Your Clients Like a Book

October 14, 2015  | Article

What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.

Keywords: client relationships   communicating with customers  

Dealing With Difficult Clients

September 11, 2015  | Article

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.

Keywords: client issues   client relationships  

Her Cancellations Are Pure Poetry

August 31, 2015  | Article

When she can’t make her standing appointment, one longtime client notifies her nail tech with poetry.

Keywords: client relationships   client scheduling   clients  

Crowdsourcing: Do you socialize with clients outside of the salon?

May 12, 2015  | Article

This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?

Keywords: client issues   client relationships   crowdsourcing  

Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Opting In — A Second Look at E-mail Marketing Campaigns

November 28, 2013  | Article

E-mail marketing is one of the best, most cost-effective ways to help spas and salons grow. When properly utilized, e-mail marketing campaigns can be an effective tool to promote products and services, increase client retention, and bring in new clients.

Keywords: client relationships   client retention   email marketing   web marketing  

Reader to Reader: How do you show your clients you are thankful for them?

November 28, 2013  | Article

Around the holidays it can be a good idea to show extra customer appreciation.

Keywords: client relationships   clients   Reader to Reader  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  

Why I Choose a Salon

August 15, 2013  | Article

We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!

Keywords: client relationships   client retention   customer service  

When a Tech Leaves Your Team

May 28, 2013  | Article

You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?

Keywords: client issues   client relationships   hiring nail technicians   nail technician   team-building  
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