Business - Topic : communicating with customers

1 - 15 of 42
Previous Next

6 Habits That Will Get Clients to Rebook Every Time

October 25, 2016  | Article

Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.

Keywords: building your clientele   clients   communicating with customers   customer service   Milady  

Q&A with Suzie: Acrylic vs. Gel

September 1, 2016  | Video

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

Keywords: acrylics   communicating with customers   customer service   gels   reader questions  

Turn Phone Inquiries Into Bookings

July 13, 2016  | Article

How many people call your salon each day to ask about the price of a particular service and never get on the books? According to Tammy Dennis of Infinity Luxury Salon, the key is to build a relationship with the caller by asking questions.

Keywords: communicating with customers  

Crowdsourcing: How do you deal with clients who tip poorly or not at all?

December 22, 2015  | Article

This month we asked nail techs: How do you deal with clients who tip poorly or not at all? Do you give them a different level of service? Why or why not?

Keywords: communicating with customers   crowdsourcing   tipping  

Body Language: Read Your Clients Like a Book

October 14, 2015  | Article

What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.

Keywords: client relationships   communicating with customers  

Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   communicating with customers   crowdsourcing   customer service  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  

Access Your Business From Anywhere

November 28, 2013  | Article

TouchSuite Cloud | Salon offers all the benefits of a point-of-sale system with no need to purchase additional hardware.

Keywords: communicating with customers  

Do You Put Clients Last?

October 3, 2013  | Article

Author and businessman Joseph Callaway points out 10 ways well-meaning business owners may be selling their customers short — and shares the deceptively simple solution to erasing these habits once and for all.

Keywords: communicating with customers  

Kathy Jager Book: As the Chair Turns: Tips & Snips for a Promising Future

March 12, 2013  | Product

This book discusses the soft skills beauty professionals need for success.

Keywords: communicating with customers  

Upselling: Not an Option but a Must

December 27, 2012  | Article

As a nail professional, my goal is to get the guest to come back — over and over again. How do I do that, you ask?  My strategy is simple: service, experience, and education.

Keywords: communicating with customers   retailing  

Say What? Scripting Your Response

August 21, 2012  | Article

Let’s face it — the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service qualities they identify and value

Keywords: client complaints   communicating with customers  

Client Consultations by the Numbers

March 19, 2012  | Article

The consultation is your first opportunity to educate your new client and impress her with your professionalism.

Keywords: business building   client consultation   communicating with customers   customer service  

Women Lead Differently From Men

August 5, 2011  | Article

According to one successful businesswoman, there are 12 natural talents that all women possess. These skills — that men covet — help women lead and succeed in the workplace.

Keywords: Business   communicating with customers  

Featured Products & Promotions   |   Advertisement

Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

Industry Statistics for

View All


FREE Subscription

VietSalon is a Vietnamese-language magazine and the sister publication to NAILS. Click the link below to sign up for a FREE one-year subscription.

Subscribe to NAILS & SAVE!

Get a free preview issue and a Free Gift
Subscribe Today!

Please sign in or register to .    Close
Subscribe Today
Subscribe Today