June 2, 2014
| Article
It’s crucial to make each and every client who walks in your door feel special. There are little things you can do that make a big difference and ultimately keep your clients coming back for more.
Keywords: customer service
May 28, 2014
| Article
“There are always two technicians working on a client at one time, even if they are just getting a manicure,” says Hiroko Fujikawa, owner of Mars The Salon.
Keywords: customer service
March 29, 2014
| Article
“We want to anticipate our clients’ needs and really cater to their likes and dislikes. No matter how many times they come in they can have a different pedicure combination,” says Shane Bird, director of spa operations for Skaná Spa.
Keywords: customer service pedicures
February 21, 2014
| Article
Here’s a compilation of physical and mental activities — everything from stretching to rewiring — that can change your outlook and help you see that morning or midday cup of coffee as half full.
Keywords: customer service ergonomics healthy working learning new techniques Personal Trainer
February 18, 2014
| Article
This hair and nail salon is nestled in a quaint, pedestrian-friendly strip of Old Town Camarillo, Calif. The Loft might draw you in with its spa services and bohemian decor, but clients say it’s the customer service that keeps them coming back.
Keywords: customer service On the Road salon profiles
December 10, 2013
| Article
Customer service? Technique? Sanitation? We asked readers to share the most important information they took away from their beauty school days and received a variety of helpful responses.
Keywords: continuing education cosmetology schools customer service education
August 15, 2013
| Article
Wondering how you can make more of your website as an important marketing tool? Locu provides tools to manage, edit, design, and publish your service menu-wherever it shows up-from one place.
Keywords: customer service marketing/promotions web marketing websites
August 15, 2013
| Article
We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!
Keywords: client relationships client retention customer service
June 13, 2013
| Article
Salon owners who can master the art of entrepreneurship can stay profitable in any economy, according to the new book The A-List Salon: Insider Secrets of How Profitable Salons Wow Their Clients Every Day by Veronica Woods.
Keywords: books customer service
April 18, 2013
| Article
The polish exchange at Hey, Nice Nails! in Long Beach, Calif., is just what is sounds like — clients are free to drop off a polish they no longer care for and pick up one that sparks their fancy.
Keywords: customer service polish
December 17, 2012
| Article
PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.
Keywords: customer service
August 21, 2012
| Article
In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.
Keywords: celebrities customer service organic services salon profiles vegan services
June 29, 2012
| Article
Mars The Salon, one of Tokyo’s most luxurious nail-care destinations, has opened its first outpost in North America with the debut of Mars The Salon Los Angeles.
Keywords: customer service Japanese nail industry salon decor/design
March 19, 2012
| Article
The consultation is your first opportunity to educate your new client and impress her with your professionalism.
Keywords: business building client consultation communicating with customers customer service
December 7, 2011
| News
In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.
Keywords: client health customer service educating clients holiday products Tweezerman
