Business - Topic : customer service

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Las Vegas Salon Caters to Plus-Size Clients

July 27, 2017  | Article

Salon owner Jamie Lopez has always loved the beauty industry, but as a plus-size woman, she hasn’t always found it a welcoming place. Lopez’s experiences inspired her to open her salon and make it comfortable for women like her.

Keywords: customer service   salon decor/design  

Be Bold With Your Guarantee

June 27, 2017  | Article

Salon consultant Tammy Dennis recommends that owners offer an unconditional guarantee for their services to get customers through the door.

Keywords: business building   business management   customer service   salon services  

Customization Is King, Says Industry Analyst

June 27, 2017  | News

Customized services can attract clientele looking for a personalized experience from their salon.

Keywords: add-on services   building your clientele   business building   customer service   salon services  

The #Saddest3words in the Nail Biz

June 26, 2017  | Article

Readers sent in the #saddest3words they've ever heard in the nail industry.

Keywords: acrylic allergy   customer service  

Top 10 Emerging Spa Trends

June 26, 2017  | Article

From on-demand service to using natural ingredients, these spa trends will help keep your business ahead of the industry curve.

Keywords: customer service   environmental issues   natural ingredients   spas  

Light Elegance: We've Got Great Customer Service!

April 7, 2017  | Video

Light Elegance's Lezlie McConnell and daughter Lexy introduce Chelsea, one of the company's sales associates, who is always there to assist customers. They also discuss what good customer service mean to them.

Keywords: customer service   Light Elegance  

4 Ways to Help Your Students Succeed After Graduation

February 16, 2017  | Article

Salon owners often complain that they can't find good nail techs. Here are some tips to help your students meet owners' needs and succeed in the nail industry after graduation.

Keywords: customer service   difficult clients   instructors   nail school   nail students  

Salon Gives Clients Personalized Welcome Sign

January 26, 2017  | Article

At Elan Hair Studio, a full-service salon located in Sea Girt, N.J., they’ve learned that a little personalization goes a long way in keeping clients happy.

Keywords: client relationships   customer service  

Crowdsourcing: What Are Your Rituals?

December 16, 2016  | Article

This month we asked nail techs: Do you have any quirks, habits, or special rituals you find yourself doing before performing a service?

Keywords: crowdsourcing   customer service  

Crowdsourcing: Do you make clients reschedule during cold/flu season if they come in sick?

November 22, 2016  | Article

This month we asked nail techs: Do you make clients reschedule during cold/flu season if they come in sick? Do you reschedule if you’re sick?

Keywords: crowdsourcing   customer service   disinfection  

6 Habits That Will Get Clients to Rebook Every Time

October 25, 2016  | Article

Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.

Keywords: building your clientele   clients   communicating with customers   customer service   Milady  

Q&A with Suzie: Acrylic vs. Gel

September 1, 2016  | Video

Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.

Keywords: acrylics   communicating with customers   customer service   gels   reader questions  

Going Toe-to-Toe

January 5, 2016  | Article

The Ten Spot offers a complimentary toe wax with every pedicure service.

Keywords: customer service   waxing  

Mining Online Reviews for Ways to Improve

September 14, 2015  | Article

There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.  

Keywords: customer service   Yelp  

Amp Up Your Offerings: Henna Tattoos

April 13, 2015  | Article

In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.

Keywords: Amp Up Your Offerings   customer service   henna   upselling  

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