April 2, 2018
| Article
This month we asked nail techs: What's the nicest thing a client has ever said to you?
Keywords: crowdsourcing customer service
January 30, 2018
| Article
If your salon isn’t equipped for plus-sized women, you may be losing out on valuable clientele.
Keywords: chairs client health customer service
December 20, 2017
| Article
The drive to own a family business runs deep in sisters Lauren Hunter and Manda Mason, who left careers in recruitment and finance to pursue their dream of opening an all-natural nail salon in Columbus, Ohio, sparked by an overnight epiphany.
Keywords: customer service deluxe pedicures family businesses foot baths natural nail care
July 27, 2017
| Article
Salon owner Jamie Lopez has always loved the beauty industry, but as a plus-size woman, she hasn’t always found it a welcoming place. Lopez’s experiences inspired her to open her salon and make it comfortable for women like her.
Keywords: customer service salon decor/design
June 27, 2017
| Article
Salon consultant Tammy Dennis recommends that owners offer an unconditional guarantee for their services to get customers through the door.
Keywords: business building business management customer service salon services
June 27, 2017
| News
Customized services can attract clientele looking for a personalized experience from their salon.
Keywords: add-on services building your clientele business building customer service salon services
June 26, 2017
| Article
Readers sent in the #saddest3words they've ever heard in the nail industry.
Keywords: acrylic allergy customer service
June 26, 2017
| Article
From on-demand service to using natural ingredients, these spa trends will help keep your business ahead of the industry curve.
Keywords: customer service environmental issues natural ingredients spas
April 7, 2017
| Video
Light Elegance's Lezlie McConnell and daughter Lexy introduce Chelsea, one of the company's sales associates, who is always there to assist customers. They also discuss what good customer service mean to them.
Keywords: customer service Light Elegance
February 16, 2017
| Article
Salon owners often complain that they can't find good nail techs. Here are some tips to help your students meet owners' needs and succeed in the nail industry after graduation.
Keywords: customer service difficult clients instructors nail school nail students
January 26, 2017
| Article
At Elan Hair Studio, a full-service salon located in Sea Girt, N.J., they’ve learned that a little personalization goes a long way in keeping clients happy.
Keywords: client relationships customer service
December 16, 2016
| Article
This month we asked nail techs: Do you have any quirks, habits, or special rituals you find yourself doing before performing a service?
Keywords: crowdsourcing customer service
November 22, 2016
| Article
This month we asked nail techs: Do you make clients reschedule during cold/flu season if they come in sick? Do you reschedule if you’re sick?
Keywords: crowdsourcing customer service disinfection
October 25, 2016
| Article
Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.
Keywords: building your clientele clients communicating with customers customer service Milady
September 1, 2016
| Video
Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.
Keywords: acrylics communicating with customers customer service gels reader questions
