April 7, 2017
| Video
Light Elegance's Lezlie McConnell and daughter Lexy introduce Chelsea, one of the company's sales associates, who is always there to assist customers. They also discuss what good customer service mean to them.
Keywords: customer service Light Elegance
February 16, 2017
| Article
Salon owners often complain that they can't find good nail techs. Here are some tips to help your students meet owners' needs and succeed in the nail industry after graduation.
Keywords: customer service difficult clients instructors nail school nail students
January 26, 2017
| Article
At Elan Hair Studio, a full-service salon located in Sea Girt, N.J., they’ve learned that a little personalization goes a long way in keeping clients happy.
Keywords: client relationships customer service
December 16, 2016
| Article
This month we asked nail techs: Do you have any quirks, habits, or special rituals you find yourself doing before performing a service?
Keywords: crowdsourcing customer service
November 22, 2016
| Article
This month we asked nail techs: Do you make clients reschedule during cold/flu season if they come in sick? Do you reschedule if you’re sick?
Keywords: crowdsourcing customer service disinfection
October 25, 2016
| Article
Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.
Keywords: building your clientele clients communicating with customers customer service Milady
September 1, 2016
| Video
Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.
Keywords: acrylics communicating with customers customer service gels reader questions
January 5, 2016
| Article
The Ten Spot offers a complimentary toe wax with every pedicure service.
Keywords: customer service waxing
September 14, 2015
| Article
There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.
Keywords: customer service Yelp
April 13, 2015
| Article
In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.
Keywords: Amp Up Your Offerings customer service henna upselling
March 11, 2015
| Article
Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.
Keywords: Business customer service marketing/promotions salon services
March 1, 2015
| Article
This month we asked nail techs: What was your biggest nail service disaster?
Keywords: crowdsourcing customer service salon services
January 28, 2015
| Article
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
Keywords: cellphones in the salon communicating with customers crowdsourcing customer service
January 16, 2015
| Article
In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.
Keywords: customer service
December 1, 2014
| Article
This month we asked nail techs:How do you react to negative feedback on Yelp? Do you respond?
Keywords: crowdsourcing customer service Yelp
