January 28, 2015
| Article
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
Keywords: cellphones in the salon communicating with customers crowdsourcing customer service
January 16, 2015
| Article
In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.
Keywords: customer service
December 1, 2014
| Article
This month we asked nail techs:How do you react to negative feedback on Yelp? Do you respond?
Keywords: crowdsourcing customer service Yelp
November 1, 2014
| Article
This month we asked nail techs: What are the best-selling retail items at your salon? What has a hard time selling?
Keywords: crowdsourcing customer service retail boutique items retailing
September 1, 2014
| Article
This month we asked nail techs: Do you use an e-file?
Keywords: crowdsourcing customer service e-files
July 31, 2014
| Article
Improve your bottom line with Tech Success, a six-week program from Empowering You Consulting designed to empower you with five key business systems to be implemented into your everyday routine.
Keywords: coaching consultants customer service professional consultants
June 2, 2014
| Article
It’s crucial to make each and every client who walks in your door feel special. There are little things you can do that make a big difference and ultimately keep your clients coming back for more.
Keywords: customer service
May 28, 2014
| Article
“There are always two technicians working on a client at one time, even if they are just getting a manicure,” says Hiroko Fujikawa, owner of Mars The Salon.
Keywords: customer service
March 29, 2014
| Article
“We want to anticipate our clients’ needs and really cater to their likes and dislikes. No matter how many times they come in they can have a different pedicure combination,” says Shane Bird, director of spa operations for Skaná Spa.
Keywords: customer service pedicures
February 21, 2014
| Article
Here’s a compilation of physical and mental activities — everything from stretching to rewiring — that can change your outlook and help you see that morning or midday cup of coffee as half full.
Keywords: customer service ergonomics healthy working learning new techniques Personal Trainer
February 18, 2014
| Article
This hair and nail salon is nestled in a quaint, pedestrian-friendly strip of Old Town Camarillo, Calif. The Loft might draw you in with its spa services and bohemian decor, but clients say it’s the customer service that keeps them coming back.
Keywords: customer service On the Road salon profiles
December 10, 2013
| Article
Customer service? Technique? Sanitation? We asked readers to share the most important information they took away from their beauty school days and received a variety of helpful responses.
Keywords: continuing education cosmetology schools customer service education
August 15, 2013
| Article
Wondering how you can make more of your website as an important marketing tool? Locu provides tools to manage, edit, design, and publish your service menu-wherever it shows up-from one place.
Keywords: customer service marketing/promotions web marketing websites
August 15, 2013
| Article
We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!
Keywords: client relationships client retention customer service
June 13, 2013
| Article
Salon owners who can master the art of entrepreneurship can stay profitable in any economy, according to the new book The A-List Salon: Insider Secrets of How Profitable Salons Wow Their Clients Every Day by Veronica Woods.
Keywords: books customer service
