August 15, 2013
We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!
Keywords: client relationships client retention customer service
June 13, 2013
Salon owners who can master the art of entrepreneurship can stay profitable in any economy, according to the new book The A-List Salon: Insider Secrets of How Profitable Salons Wow Their Clients Every Day by Veronica Woods.
Keywords: books customer service
April 18, 2013
The polish exchange at Hey, Nice Nails! in Long Beach, Calif., is just what is sounds like — clients are free to drop off a polish they no longer care for and pick up one that sparks their fancy.
Keywords: customer service polish
December 17, 2012
PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.
Keywords: customer service
August 21, 2012
In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.
Keywords: celebrities customer service organic services salon profiles vegan services
June 29, 2012
Mars The Salon, one of Tokyo’s most luxurious nail-care destinations, has opened its first outpost in North America with the debut of Mars The Salon Los Angeles.
Keywords: customer service Japanese nail industry salon decor/design
March 19, 2012
The consultation is your first opportunity to educate your new client and impress her with your professionalism.
Keywords: business building client consultation communicating with customers customer service
December 7, 2011
In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.
Keywords: client health customer service educating clients holiday products Tweezerman
November 28, 2011
SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.
Keywords: client health customer service nail diseases nail strengtheners tips
October 25, 2011
Glamour magazine told us the top 10 things they love in the nail universe.
Keywords: Butter London customer service fashion manicures nail trends
September 14, 2011
Don’t forget the fundamentals of making a good first impression on new clients.
Keywords: client retention customer service
August 18, 2011
Daily deal sites like Groupon, LivingSocial, and countless others allure nail salons to advertise by their amazing reach and lightning-fast response times, but are they worth the pain in the you know what?
Keywords: advertising/promotions consumer advertising customer service marketing/promotions web marketing
April 19, 2011
As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.
Keywords: cancer client health customer service Mother's Day On My Mind
March 7, 2011
I've been thinking a lot about loyalty lately. Specifically, what makes clients loyal to certain salons or certain nail techs. Are you creating client loyalty?
Keywords: client relationships customer service Hannah Lee On My Mind
February 28, 2011
Turkish salon Misk keeps cleanliness and luxury at the top of its priority list as owner Ceren Ergun gears up to open a second location of her popular nail haven in Istanbul.
Keywords: autoclaves customer service international nails-only salons salon decor/design