March 1, 2010
| Article
Here are 10 simple but powerful tools to get off to a good start and build on a positive first impression.
Keywords: business tools client relationships clients customer service professional image
January 1, 2010
| Article
Since January is your issue, written by you and for you, we asked nail technicians to give us their “rules to live by” in the salon. Here are 10 that we couldn’t agree with more!
Keywords: client relationships client scheduling customer service educating clients On My Mind
January 1, 2010
| Article
Despite having been in business just six months, San Jose, Calif.-based That’s So Pedi Nail Salon beat out well established salons to be voted #1 for manicures and #2 for pedicures in the Metro newspaper’s 2009 Best of Silicon Valley reader survey.
Keywords: contests customer service marketing/promotions
December 1, 2009
| Article
Recognizing what’s important to our employees and clients is more than knowing their favorite shade of polish or the names of their children; it’s about understanding that they embrace the things they do, in part, because of what the world looked like as they grew up.
Keywords: business tools customer service keeping your business competitive marketing/promotions staff management
October 12, 2009
| Article
We all know customer satisfaction is essential to the survival of our businesses, but how do we find out whether our customers are satisfied? The best way is to ask them with regular customer satisfaction polling. Talking to your customers — finding out what they like (and dislike) about how you do business — is the first step toward success and growth.
Keywords: 2010 Project business tools customer service recession
October 1, 2009
| Article
Make your salon the kind of place clients can’t wait to return to. These six little tips can yield big results by lending a personal touch to your business.
Keywords: client gift ideas customer service professional image
October 1, 2009
| Article
In designing the spa and lounge, Dunlap went for chic simplicity and clean lines. She wanted a place where girlfriends could congregate.
Keywords: customer service Facebook marketing opening a new salon salon profiles social media
September 1, 2009
| Article
The manicurist-aka Rebecca Seals has returned! Sit back for a chuckle while she reprimands clients who use and abuse their techs.
Keywords: Ask the Manicurist client complaints customer service humor service pricing
September 1, 2009
| Article
Become a color expert for your clients.
Keywords: customer service fall polish preview Hannah Lee On My Mind
September 1, 2009
| Article
Under owner Misha Parham’s direction, My Sassy Nail Spa in Washington, D.C., has come to specialize in parties that include martinis, pole dancing, and tattoos.
Keywords: customer service salon decor/design salon profiles theme salons
August 1, 2009
| Article
Philadelphia nail tech Lisa Bautista-Sellers penned this touching letter to honor her first salon -— with its wonderful clients and caring coworkers.
Keywords: customer service elderly clients salon profiles
August 1, 2009
| Article
NAILS graphic artist and VietSALON associate editor Kim Pham visits Victoria Nails & Spa in Orange, Calif.
Keywords: customer service On the Road Vietnamese salon industry
July 1, 2009
| Article
With the combination of cuticle nippers, chemicals, and customers, there is always the risk of an accident — and a lawsuit. The best defense is to hope for the best, but prepare for the worst.
Keywords: customer service insurance salon safety
May 1, 2009
| Article
It’s easier and less costly than you think to offer clients Internet access at your salon.
Keywords: add-on services customer service wifi
May 1, 2009
| Article
Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.
Keywords: business tools customer service staff management
