May 1, 2009
| Article
Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.
Keywords: business tools career handbook customer service keeping your business competitive newbie
May 1, 2009
| Article
At Recess in Los Angeles, owner Nidhi Lal pays more than just lip service to the salon’s eco-conscious reputation. She’s made an offer to clients who might otherwise dispose of their half-empty polish bottles improperly: Bring them into the salon and for every 10 bottles, they will receive a free manicure. For every 15 bottles, they earn a free pedicure.
Keywords: customer service eco-conscious salons marketing/promotions product disposal
March 1, 2009
| Article
Book details 10 commandments to provide a world-class customer service experience.
Keywords: books business tools customer service
February 1, 2009
| Article
Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.
Keywords: add-on services business tools customer service keeping your business competitive marketing/promotions
January 27, 2009
| Video
The history behind the nail art tootsing concept. www.tootsing.com
Keywords: company profiles customer service nail art
January 1, 2009
| Article
History has proved that even during economic downturns, people will continue to pay for a little bit of “feel good.” Here are some ideas to make sure your salon can maintain a thriving clientele even in tough times.
Keywords: business building business tools customer service keeping your business competitive
December 12, 2008
| Video
Care and Colour to Cultivate Beautiful Nails
Keywords: customer service Jessica Cosmetics natural nail care
December 1, 2008
| Article
SalonBuilder.com can help you have a fully functioning website running in no time.
Keywords: customer service gift certificates marketing/promotions web marketing websites
December 1, 2008
| Article
Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.
Keywords: Ask the Manicurist client issues client relationships client scheduling customer service
November 24, 2008
| Video
Young Nails - Customer Service Ethics
Keywords: customer service Young Nails
November 1, 2008
| Article
One way of enhancing your clients’ overall experience is to increase their convenience by offering alternate forms of payment. Here are some things you need to know if you accept credit cards.
Keywords: business tools customer service keeping your business competitive
October 1, 2008
| Article
It’s that little piece of advice you got while you were coming up. It may have been something quick and off -hand from someone you never saw again, or a lasting lesson from a mentor who still counsels you to this day, but for whatever reason it stuck with you throughout your career. We asked techs to share their stories of meaningful business advice.
Keywords: customer service reader surveys
October 1, 2008
| Article
We know that selling retail can increase our bottom line, but for so many of us, selling retail — particularly non-nail items — is a foreboding hurdle. The question to ask is not should I sell retail, but how do I sell retail.
Keywords: customer service marketing/promotions professional consultants retail boutique items retailing
September 8, 2008
| Video
Milady’s Softskills: Interpersonal Skills for the Beauty Industry is the must-have employee orientation tool! Learn how to improve communication and customer service skills. Running time is approx. 180 mins. www.milady.cengage.com
Keywords: customer service Milady
August 18, 2008
| Video
Closing remarks - educate yourself so you can educate your clients.
Keywords: customer service Footlogix medical pedicures pedicures
