August 1, 2008
| Article
INM elite educator Sara Rayna Holden shares an interesting way of keeping nail art inspiration close by.
Keywords: customer service INM nail art nail art inspiration
July 10, 2008
| Video
SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.
Keywords: business customer service SpaRitual
July 10, 2008
| Video
SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.
Keywords: customer service SpaRitual
July 2, 2008
| Video
Watch step-by-step demonstrations covering acrylic, gel, and nail art.
Keywords: client consultation customer service NSI
June 1, 2008
| Article
Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.
Keywords: building your clientele customer service elderly clients fungus healthy working
April 1, 2008
| Article
Start your party's day of luxury with a limo ride to the spa.
Keywords: customer service spa parties
April 1, 2008
| Article
Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.
Keywords: client issues customer service humor
April 1, 2008
| Article
In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.
Keywords: cancellation fees client issues clients customer service humor
April 1, 2008
| Article
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
Keywords: client complaints customer service humor service pricing
March 1, 2008
| Article
A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond.
Keywords: add-on services customer service day spa deluxe manicures deluxe pedicures
February 1, 2008
| Article
Owner exercises good business sense by treating her employees to sample services at other salons.
Keywords: customer service keeping your business competitive
February 1, 2008
| Article
A one-stop shop for luxury, the Japanese-inspired Ville de Coco nail salon is nestled on the ground floor of one of Waikiki’s most popular hotels, bringing in guests from around the world.
Keywords: aromatherapy customer service full-service salons Japanese culture salon decor/design
February 1, 2008
| News
When a beauty salon went out of business leaving hundreds of customers holding newly-purchased gift certificates, several salons in Fresno, Calif. offered to honor the certificates as a show of goodwill for the industry.
Keywords: business customer service gift certificates professional image
January 1, 2008
| Article
Presentation is key to any salon service, and it starts the instant your client sits down. Small details in how you display your products show clients they are getting a more complete service, and you may be able to increase your prices as a result. Here are some clever ways salons are displaying their service products to their guests
Keywords: customer service salon decor/design
January 1, 2008
| Article
Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…
Keywords: business building clients customer service keeping your business competitive salon decor/design
