Business - Topic : customer service

76 - 90 of 140
Previous Next

Ask the Manicurist

April 1, 2008  | Article

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

Keywords: client issues   customer service   humor  

Ask the Manicurist

April 1, 2008  | Article

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Keywords: cancellation fees   client issues   clients   customer service   humor  

Ask The Manicurist

April 1, 2008  | Article

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Keywords: client complaints   customer service   humor   service pricing  

Just Say "WOW"

March 1, 2008  | Article

A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond. 

Keywords: add-on services   customer service   day spa   deluxe manicures   deluxe pedicures  

Service Providers Turn the Tables

February 1, 2008  | Article

Owner exercises good business sense by treating her employees to sample services at other salons.

Keywords: customer service   keeping your business competitive  

Hawaiian Pampering, Japanese Style

February 1, 2008  | Article

A one-stop shop for luxury, the Japanese-inspired Ville de Coco nail salon is nestled on the ground floor of one of Waikiki’s most popular hotels, bringing in guests from around the world.

Keywords: aromatherapy   customer service   full-service salons   Japanese nail industry   salon decor/design  

Fresno Salon Owners Make Things Right

February 1, 2008  | News

When a beauty salon went out of business leaving hundreds of customers holding newly-purchased gift certificates, several salons in Fresno, Calif. offered to honor the certificates as a show of goodwill for the industry.

Keywords: business   customer service   gift certificates   professional image  

At Your Service: It's in the Way You Display It

January 1, 2008  | Article

Presentation is key to any salon service, and it starts the instant your client sits down. Small details in how you display your products show clients they are getting a more complete service, and you may be able to increase your prices as a result. Here are some clever ways salons are displaying their service products to their guests

Keywords: customer service   salon decor/design  

Salon Swap

January 1, 2008  | Article

Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…

Keywords: business building   clients   customer service   keeping your business competitive   salon decor/design  

Twenty-Five Bright Ideas

October 1, 2007  | Article

Always trying to think of new ways to help differentiate your salon from the pack? Here’s a compilation of truly unique ideas from other salons to inspire and excite you.

Keywords: customer service   keeping your business competitive  

Are Discount Salons a Threat?

August 1, 2007  | Article

When NAILS polled its readers about their top salon challenges, competition from discount salons ranked second on the list, just behind attracting and retaining new clients. But for every tech feeling the sting of low-priced competitors popping up on nearly every street corner, there are many who have made peace with the problem; some have even used the competition to spur them to adopt higher levels of customer service and more stringent sanitation standards.

Keywords: customer service   discount salons   keeping your business competitive   service pricing  

2007 Salon of the Year: M&M Nails & Wellness Center

August 1, 2007  | Article

M&M Nails & Wellness Center wins 2007 Salon of the Year award. Owner Maisie Dunbar calls it "the pinnacle of my nail career."

Keywords: CND   continuing education   customer service   marketing/promotions   private labeling  

When the Economy Slows, Smart Salons Adapt

June 1, 2007  | Article

While the thought of an economic slowdown — or other financial challenge — can be scary, it can also be the catalyst for change. Take heart and learn from the struggles and strategies of two business owners who came out on top.

Keywords: customer service   economy   money   natural disasters   taxes  

Drawing the Line

May 1, 2007  | Article

There is definitely such a thing as being “too nice.” Don’t let yourself get trampled over by your clients, coworkers, or boss. Four industry consultants show you how to set healthy workplace boundaries in the salon.

Keywords: client issues   client relationships   customer service  

Does Your Salon Need New Man-Scaping?

April 1, 2007  | Article

The beauty industry has catered to the needs of women for years, but it’s a wise business move to update the salon to reflect the current man-scape. Keep reading to learn five areas in which you can make your salon more man-friendly.

Keywords: customer service   male clients   marketing/promotions   men's services   niche marketing  

Featured Products & Promotions   |   Advertisement

Online Store

New Store

Coming Soon

We're Building a Better Store Front

Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

Industry Statistics for

View All

VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

Subscribe to NAILS & SAVE!

Get a free preview issue and a Free Gift
Subscribe Today!

Please sign in or register to .    Close
Loading...
 
Subscribe Today
Subscribe Today