October 1, 2000
Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.
Keywords: customer service employee issues finding/retaining staff service pricing
January 1, 2000
Take advantage of these stressful times and cultivate your salon as the one place where technology does not invade, where being the fasters doesn’t necessarily mean being the best, and where clients can take a quick breather before getting back into the rat race.
Keywords: customer service
July 1, 1999
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
Keywords: client relationships client retention customer service why clients leave
May 1, 1999
When you want to know what’s hot and what’s not with your clients, ask them!
Keywords: client surveys customer service
February 1, 1997
We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.
Keywords: building your clientele business building customer service organization techniques
June 1, 1996
Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.
Keywords: customer service
December 1, 1995
Find out if your customer service is as good as you want it to be.
Keywords: customer service mystery shoppers
July 1, 1995
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
Keywords: communicating with customers customer service unhappy clients
February 1, 1995
Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.
Keywords: alternative careers customer service
January 1, 1995
Get ready! Predictions on where the nail industry is headed!
Keywords: As I See It customer service keeping your business competitive staff management
May 1, 1994
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
Keywords: customer service first impressions receptionist telephone etiquette
January 1, 1992
Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.
Keywords: Americans With Disabilities Act customer service special needs clients
April 1, 1991
Start by giving clients know-'em'dead service instead of lowering your prices.
Keywords: customer service discount salons keeping your business competitive