November 1, 1999
July 1, 1999
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
May 1, 1999
When you want to know what’s hot and what’s not with your clients, ask them!
February 1, 1997
We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.
June 1, 1996
Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.
December 1, 1995
Find out if your customer service is as good as you want it to be.
July 1, 1995
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
February 1, 1995
Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.
January 1, 1995
Get ready! Predictions on where the nail industry is headed!
May 1, 1994
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
April 1, 1994
January 1, 1992
Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.
April 1, 1991
Start by giving clients know-'em'dead service instead of lowering your prices.
March 1, 1991
If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.
February 1, 1991
How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.
Ed Bobit 1927-201419 photos
Show Us Your...Clever Nail Art Display9 photos
How do you react to negative feedback?
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How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.
The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.
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