August 1, 2011
Good Housekeeping asked its readers if they knew what to look for in a good salon.
Keywords: autoclaves Barbicide reader surveys salon sanitation
April 1, 2010
Sometimes the things clients say are music to your ears; other times they can make you cringe. We asked nail techs to tell us their favorite, and least favorite, things to hear from clients.
Keywords: client issues clients reader surveys referrals
March 1, 2010
Surprise! It’s often said that school does little to prepare techs for the salon environment. And it’s not only the technical challenges that may come as a surprise to the newly minted nail tech.
Keywords: building your clientele cosmetology schools education finding a job learning new techniques
January 1, 2010
Since January is your issue, written by you and for you, we asked nail technicians to give us their “rules to live by” in the salon. Here are 10 that we couldn’t agree with more!
Keywords: client relationships client scheduling customer service educating clients On My Mind
January 1, 2010
Sure we love our clients and the work we do, but it’s our relationships with coworkers that can make the difference between a so-so work environment and a place we look forward to returning to day after day. NAILS asked readers: What do you do that’s special or unique at your salon to foster team spirit?
Keywords: healthy working motivation reader surveys salon atmosphere staff management
March 1, 2009
The news is reporting layoffs, bailouts, and an unstable world market. Clients are murmuring about tight budgets and personal cutbacks. With the air heavy with dread, nail techs should focus on their psyche and their systems.
Keywords: economy keeping your business competitive reader surveys sustainable business
February 1, 2009
If you think salon ownership is easy, take this quiz before you make the leap.
Keywords: opening a new salon owner issues reader surveys sustainable business
December 1, 2008
Nail techs tell us how they mark the holidays at the salon with special decorations and parties for staff and clients.
Keywords: holiday decorating holidays reader surveys
October 1, 2008
It’s that little piece of advice you got while you were coming up. It may have been something quick and off -hand from someone you never saw again, or a lasting lesson from a mentor who still counsels you to this day, but for whatever reason it stuck with you throughout your career. We asked techs to share their stories of meaningful business advice.
Keywords: customer service reader surveys
September 1, 2008
The economy being what it is, it’s happening more and more. Clients are pushing their two-week fill appointments to three and even four weeks. Usually that means more work for the tech and longer appointment times. We asked NAILS readers: Do you charge more for a fill if it’s been longer than two weeks since the client’s last appointment?
Keywords: fills reader surveys recession service pricing
June 1, 2007
Compare your salon to the salons of surveyed NAILS readers to find out which pieces of equipment are found most commonly in the salon.
Keywords: industry research reader surveys salon equipment
October 1, 2004
What are clients saying about their salon visit after they leave? We took that question to several frequent nail salon clients to find out what’s on their minds and see what they really think about you, your salon, and your services.
Keywords: clients customer service reader surveys
November 1, 1994
We asked our readers to tell us how they get their clients to take care of their nails after they leave the salon.
Keywords: files reader questions reader surveys