August 1, 2007
When NAILS polled its readers about their top salon challenges, competition from discount salons ranked second on the list, just behind attracting and retaining new clients. But for every tech feeling the sting of low-priced competitors popping up on nearly every street corner, there are many who have made peace with the problem; some have even used the competition to spur them to adopt higher levels of customer service and more stringent sanitation standards.
Keywords: customer service discount salons keeping your business competitive service pricing
October 1, 2006
Sell one more bottle of polish each day. If you sell one $10 bottle of polish you should make $5 net profit on it, adding up to an extra $1,800 a year.
Keywords: budgeting buying products in bulk communicating with customers nail salon service pricing nail tech assistants
July 1, 2006
By analyzing her workload and employing smarter scheduling, nail tech Heather Goodwin managed to work fewer hours and still increase her income by $25,000 a year. Learn her strategies to maximize your schedule and create the career you want.
Keywords: business building service pricing
March 1, 2006
As a salon owner or manager you may struggle with one question daily: Where does all the money go? You generate plenty of income in services and retail sales, yet there is little left to show for it at the end of the month. To regain control of your profitability, learn about the six profit points that make or break a salon.
Keywords: Business marketing/promotions service pricing
July 1, 2005
Many of you are concerned that when an increase is implemented, clients will leave, and in some instances, this may be true. But you must not forget future goals, and you must keep pace with increases in supply costs, education expenses, and other overhead cost expenses.
Keywords: raising prices service pricing
June 1, 2005
Coach advises nail tech that to serve her primary customers, she'll have to change her hours to accommodate them.
Keywords: Business customer service retailing salon coaching service hours
March 1, 2005
They charge almost double the average price for a set of nails and their appointment books are so full they turn away clients. What is it that allows these techs to command such a high fee, and how can their advice impact your bottom line?
Keywords: service pricing
September 1, 2004
Nail tech Holly Schippers came up with a pricing plan that helps clients take better care of their nails and allows her to charge the right price for the right service time.
Keywords: Holly Schippers nail salon service pricing service pricing tiered pricing
June 1, 2004
Create a nail menu that caters to your clients’ individual wants and needs. If you offer low-priced options and add-ons you can form an à la carte menu that may appeal to busy, choosy consumers.
Keywords: salon menus service pricing
March 1, 2004
Is your salon ready to raise prices? Getting clients to accept a price increase gracefully depends largely on how it is presented to them.
Keywords: service pricing
November 1, 2003
How a salon chooses to pay its staff can make all the difference in employee retention, quality of service, profitability, and your ability to compete. After payroll, salon owners are often left only with their own tip money and revenue from services they've performed. Should you abandon the traditional commission structure for a pay system that rewards behaviors that are key to the salon's overall success?
Keywords: Business keeping your business competitive money service pricing staff management
December 1, 2002
By understanding and committing to the principles of good management, your business can succeed and even flourish. Are you doing all you can do when it comes to smart scheduling, customer relations, employee management, and analyzing the numbers behind your business decisions?
Keywords: business tools computer systems consultants finance keeping your business competitive
August 1, 2001
Consumers are more than willing to pay $65 for a pedicure. But if you're like the average salon, you're charging $30-$35.
Keywords: Larry Gaynor Nailco service pricing
October 1, 2000
Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.
Keywords: customer service employee issues finding/retaining staff service pricing
May 1, 2000
Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?
Keywords: customer service fills Reader to Reader service pricing