February 21, 2014
Here’s a compilation of physical and mental activities — everything from stretching to rewiring — that can change your outlook and help you see that morning or midday cup of coffee as half full.
Keywords: customer service ergonomics healthy working learning new techniques Personal Trainer
December 10, 2013
Customer service? Technique? Sanitation? We asked readers to share the most important information they took away from their beauty school days and received a variety of helpful responses.
Keywords: continuing education cosmetology schools customer service education
December 7, 2011
In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.
Keywords: client health customer service educating clients holiday products Tweezerman
November 28, 2011
SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.
Keywords: client health customer service nail diseases nail strengtheners tips
April 19, 2011
As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.
Keywords: cancer client health customer service Mother's Day On My Mind
July 1, 2009
With the combination of cuticle nippers, chemicals, and customers, there is always the risk of an accident — and a lawsuit. The best defense is to hope for the best, but prepare for the worst.
Keywords: client health clients customer service insurance salon safety
May 1, 2009
Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.
Keywords: business tools customer service staff management
May 1, 2009
At Recess in Los Angeles, owner Nidhi Lal pays more than just lip service to the salon’s eco-conscious reputation. She’s made an offer to clients who might otherwise dispose of their half-empty polish bottles improperly: Bring them into the salon and for every 10 bottles, they will receive a free manicure. For every 15 bottles, they earn a free pedicure.
Keywords: customer service eco-conscious salons marketing/promotions product disposal
April 1, 2009
For those rare occasions when one of your clients has to remove her acrylics on her own, outside of the salon, make sure she is prepared and does it correctly so she does not damage her nails. Here’s a tear-out do-it-yourself sheet for your clients and some tips from fellow nail techs on how to handle this subject with your clients.
Keywords: acrylics customer service educational materials product removal
December 1, 2008
When a client is undergoing chemotherapy, you can often see it in her nails. By carefully modifying your standard manicure procedure, you can take steps to prevent problems.
Keywords: customer service health natural nail care skin conditions special needs clients
December 1, 2008
As long as the sun rises in the East, they will be out there — bad days. We all have them. No, we can’t make all the bad stuff go away but we can keep it from affecting our clients. Prepare in advance to avoid passing on all that negative energy, and your next bad day may pass without any negative toll on your business.
Keywords: business tools customer service preventing burnout professional image
July 10, 2008
SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.
Keywords: customer service SpaRitual
June 1, 2008
Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.
Keywords: building your clientele customer service elderly clients fungus healthy working
March 1, 2008
A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond.
Keywords: add-on services customer service day spa deluxe manicures deluxe pedicures