Health - Topic : customer service

1 - 14 of 14

Whistle While You Work

February 21, 2014  | Article

Here’s a compilation of physical and mental activities — everything from stretching to rewiring — that can change your outlook and help you see that morning or midday cup of coffee as half full.

Keywords: customer service   ergonomics   healthy working   learning new techniques   Personal Trainer  

What’s the Most Important Thing You Learned in Beauty School?

December 10, 2013  | Article

Customer service? Technique? Sanitation? We asked readers to share the most important information they took away from their beauty school days and received a variety of helpful responses.

Keywords: continuing education   cosmetology schools   customer service   education  

Women's Facial Hair Maintenance

December 7, 2011  | News

In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.

Keywords: client health   customer service   educating clients   holiday products   Tweezerman  

Tune-up Your Manicure Techniques

November 28, 2011  | News

SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.

Keywords: client health   customer service   nail diseases   nail strengtheners   tips  

On My Mind: A Personal Story About Personal Touch

April 19, 2011  | Article

As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.

Keywords: cancer   client health   customer service   Mother's Day   On My Mind  

Mistakes, Mishaps, and Malpractice

July 1, 2009  | Article

With the combination of cuticle nippers, chemicals, and customers, there is always the risk of an accident — and a lawsuit. The best defense is to hope for the best, but prepare for the worst.

Keywords: client health   clients   customer service   insurance   salon safety  

Here Today, Gone Tomorrow

May 1, 2009  | Article

Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.

Keywords: business tools   customer service   staff management  

Take My Polish Bottles, Please

May 1, 2009  | Article

At Recess in Los Angeles, owner Nidhi Lal pays more than just lip service to the salon’s eco-conscious reputation. She’s made an offer to clients who might otherwise dispose of their half-empty polish bottles improperly: Bring them into the salon and for every 10 bottles, they will receive a free manicure. For every 15 bottles, they earn a free pedicure.

Keywords: customer service   eco-conscious salons   marketing/promotions   product disposal  

Removing Acrylic Nails: A D-I-Y Checklist

April 1, 2009  | Article

For those rare occasions when one of your clients has to remove her acrylics on her own, outside of the salon, make sure she is prepared and does it correctly so she does not damage her nails. Here’s a tear-out do-it-yourself sheet for your clients and some tips from fellow nail techs on how to handle this subject with your clients.

Keywords: acrylics   customer service   educational materials   product removal  

Clients and Chemotherapy

December 1, 2008  | Article

When a client is undergoing chemotherapy, you can often see it in her nails. By carefully modifying your standard manicure procedure, you can take steps to prevent problems.

Keywords: customer service   health   natural nail care   skin conditions   special needs clients  

How to Send Good Energy When You’re Having a Bad Day

December 1, 2008  | Article

As long as the sun rises in the East, they will be out there — bad days. We all have them. No, we can’t make all the bad stuff go away but we can keep it from affecting our clients. Prepare in advance to avoid passing on all that negative energy, and your next bad day may pass without any negative toll on your business.

Keywords: business tools   customer service   preventing burnout   professional image  

SpaRitual Education Essentials for Spa Professionals - Part 2 of 3

July 10, 2008  | Video

SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.

Keywords: customer service   SpaRitual  

Caring for the Elderly

June 1, 2008  | Article

Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.

Keywords: building your clientele   customer service   elderly clients   fungus   healthy working  

Just Say "WOW"

March 1, 2008  | Article

A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond. 

Keywords: add-on services   customer service   day spa   deluxe manicures   deluxe pedicures  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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