Topic : client issues

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The Nail Hub Podcast Transcription: Your Clients Aren't Lucky to Have You

August 10, 2017  | Article

This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career. 

Keywords: client issues   client relationships   client scheduling   Elizabeth Morris   The Nail Hub  

Manicure Now, Pay Later?

July 28, 2017  | Blog Post

What do you do when you’ve finished a great nail service and the client asks if she can pay another day?

Keywords: client issues  

How to Say No to Your Clients

July 24, 2017  | Article

Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.

Keywords: client issues   late clients  

10 Dreaded Phrases Every Nail Tech Hates to Hear

June 27, 2017  | Article

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

Keywords: client issues   client scheduling   communicating with customers   ingrown toenails  

The Nail Hub Podcast: Incentivize the Good, Don't Just Punish the Bad

January 5, 2017  | Video

Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.

Keywords: Business   client issues   client relationships   client scheduling  

Nail Humor: Worst Client Ever?

December 19, 2016  | Video

Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.

Keywords: client issues   clients   male nail techs   nail humor  

Educating the Discount Hunters

December 14, 2016  | Blog Post

I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.

Keywords: client issues   educating clients   Holly Schippers   NTNA  

Crowdsourcing: Do You Talk Politics in the Salon?

September 8, 2016  | Article

This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?

Keywords: business management   client issues   crowdsourcing  

Give Your Clients the Silent Treatment: No-Talking Zones In Your Salon

June 14, 2016  | Article

Should you establish a no-talking zone at the salon for clients who just want to zone out?

Keywords: client issues   salon atmosphere  

Clients Do the Darnedest Things: Nail Tech Pet Peeves About Clients

March 14, 2016  | Article

A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.

Keywords: client issues  

Dealing With Difficult Clients

September 11, 2015  | Article

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.

Keywords: client issues   client relationships  

Do Not Resuscitate

May 22, 2015  | Blog Post

Maggie doesn’t hesitate to confront clients about past sins.

Keywords: client issues   communicating with customers   no-shows  

Dear Clients…

May 13, 2015  | Blog Post

Maggie is fed up with clients who won’t get off the phone.

Keywords: cellphones in the salon   client issues  

Crowdsourcing: Do you socialize with clients outside of the salon?

May 12, 2015  | Article

This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?

Keywords: client issues   client relationships   crowdsourcing  

Full Service: All Product Supplied at Salon

April 15, 2015  | Blog Post

Maggie is not too keen on clients bringing in their own nail supplies.

Keywords: acrylics   client issues  
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