Topic : client issues

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Then Make Something Up!

December 5, 2014  | 

Maggie is tired of clients who don’t feel chatty.

Keywords: client issues  

You Don’t Have to Go Home...

November 14, 2014  | 

Maggie still has plenty to do after the last client of the day leaves.

Keywords: client issues  

Crowdsourcing: If you could change one thing about your work environment, what would it be?

August 5, 2014  | Article

This month we asked nail techs: If you could change one thing about your work environment, what would it be?

Keywords: client issues   salon decor/design  

Week Two: Real Live Humans!

July 14, 2014  | 

You may recall that I was worrying about working on clients last week. Well, it turns out that real, live clients caused me a couple of headaches in week two.

Keywords: client issues   schools   student issues  

Walk-ins or No Walk-ins?

July 2, 2014  | Article

Do you give walk-ins the red light, yellow light, or green-light-go? Consider which of these salon policies will help you increase client traffic.

Keywords: client issues   clients   walk-in clients  

I Wish They Had Told Me...

June 25, 2014  | 

Maggie says if she’d known then what she knows now about the business, she might have chosen a different career.

Keywords: client issues   nail tech issues  

People Done Lost Their Minds

May 28, 2014  | 

Maggie and her fledgling employee Baby Bird are dealing with client scheduling drama.

Keywords: client issues   client scheduling  

Trust Me, I’ve Done This Before

April 30, 2014  | 

Maggie wonders why it is that clients still don’t know how to sit and extend their hands properly.

Keywords: client issues   clients  

Spring Fever

March 14, 2014  | 

It happens every year around this time — it’s still light outside when most people are getting out of work. It’s not raining. It’s not cold, but it’s not hot yet. Everything is green. People get spring fever.

Keywords: client issues   clients   Maggie Franklin  

The Truth About White Spots

February 11, 2014  | 

We commonly speculate whether white spots, strips, and areas on the nails are caused by dehydration or damage. Those of us who consider ourselves well-educated and competent have viewed the white spots on the nails from

Keywords: client issues  

Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Is a No-Tipping Policy Right for You?

November 30, 2013  | Article

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

Keywords: client issues   clients   tipping   tips  

Time to Reexamine Our Customer Service

July 26, 2013  | 

Customer service is a dying art. I have run into such poor customer service lately that it has made me reexamine my own service to make sure I haven’t let it go slack in the hustle

Keywords: business building   client issues  

Are Your Clients Invested in Your Nail Journey?

July 1, 2013  | 

Are your clients involved in your career? Do they know how passionate you are about the care for their natural nails no matter what service they have done? How about how much education you have and

Keywords: client issues   tech-to-tech sharing  

Did That Seriously Happen?

July 1, 2013  | 

Ever have a moment in the salon when you think to yourself: Is this for real? Did that seriously happen? This past week as I was packing up the salon owner proceeded to tell me a

Keywords: client issues   tech-to-tech sharing  
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