Topic : client issues

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The Nail Hub Podcast: Incentivize the Good, Don't Just Punish the Bad

January 5, 2017  | Video

Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.

Keywords: Business   client issues   client relationships   client scheduling  

Nail Humor: Worst Client Ever?

December 19, 2016  | Video

Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.

Keywords: client issues   clients   male nail techs   nail humor  

Educating the Discount Hunters

December 14, 2016  | Blog Post

I love this funny video from NTNA Season 4 finalist Tracey Lee about clients who attempt to negotiate prices.

Keywords: client issues   educating clients   Holly Schippers   NTNA  

Crowdsourcing: Do You Talk Politics in the Salon?

September 8, 2016  | Article

This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?

Keywords: business management   client issues   crowdsourcing  

Give Your Clients the Silent Treatment: No-Talking Zones In Your Salon

June 14, 2016  | Article

Should you establish a no-talking zone at the salon for clients who just want to zone out?

Keywords: client issues   salon atmosphere  

Clients Do the Darnedest Things: Nail Tech Pet Peeves About Clients

March 14, 2016  | Article

A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.

Keywords: client issues  

Dealing With Difficult Clients

September 11, 2015  | Article

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.

Keywords: client issues   client relationships  

Do Not Resuscitate

May 22, 2015  | Blog Post

Maggie doesn’t hesitate to confront clients about past sins.

Keywords: client issues   communicating with customers   no-shows  

Dear Clients…

May 13, 2015  | Blog Post

Maggie is fed up with clients who won’t get off the phone.

Keywords: cellphones in the salon   client issues  

Crowdsourcing: Do you socialize with clients outside of the salon?

May 12, 2015  | Article

This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?

Keywords: client issues   client relationships   crowdsourcing  

Full Service: All Product Supplied at Salon

April 15, 2015  | Blog Post

Maggie is not too keen on clients bringing in their own nail supplies.

Keywords: acrylics   client issues  

Then Make Something Up!

December 5, 2014  | Blog Post

Maggie is tired of clients who don’t feel chatty.

Keywords: client issues  

You Don’t Have to Go Home...

November 14, 2014  | Blog Post

Maggie still has plenty to do after the last client of the day leaves.

Keywords: client issues  

Crowdsourcing: If you could change one thing about your work environment, what would it be?

August 5, 2014  | Article

This month we asked nail techs: If you could change one thing about your work environment, what would it be?

Keywords: client issues   salon decor/design  

Week Two: Real Live Humans!

July 14, 2014  | Blog Post

You may recall that I was worrying about working on clients last week. Well, it turns out that real, live clients caused me a couple of headaches in week two.

Keywords: client issues   schools   student issues  
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