Topic : client issues

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Spring Fever

March 14, 2014  | 

It happens every year around this time — it’s still light outside when most people are getting out of work. It’s not raining. It’s not cold, but it’s not hot yet. Everything is green. People get spring fever.

Keywords: client issues   clients   Maggie Franklin  

The Truth About White Spots

February 11, 2014  | 

We commonly speculate whether white spots, strips, and areas on the nails are caused by dehydration or damage. Those of us who consider ourselves well-educated and competent have viewed the white spots on the nails from

Keywords: client issues  

Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Is a No-Tipping Policy Right for You?

November 30, 2013  | Article

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

Keywords: client issues   clients   tipping   tips  

Time to Reexamine Our Customer Service

July 26, 2013  | 

Customer service is a dying art. I have run into such poor customer service lately that it has made me reexamine my own service to make sure I haven’t let it go slack in the hustle

Keywords: business building   client issues  

Are Your Clients Invested in Your Nail Journey?

July 1, 2013  | 

Are your clients involved in your career? Do they know how passionate you are about the care for their natural nails no matter what service they have done? How about how much education you have and

Keywords: client issues   tech-to-tech sharing  

Did That Seriously Happen?

July 1, 2013  | 

Ever have a moment in the salon when you think to yourself: Is this for real? Did that seriously happen? This past week as I was packing up the salon owner proceeded to tell me a

Keywords: client issues   tech-to-tech sharing  

How Do Your Clients Request Nail Art?

June 10, 2013  | 

What is the most unique way a client has presented to you what she would like done for her nails? A client had a new experience in store for me recently when she brought in a

Keywords: client issues   tech-to-tech sharing  

When a Tech Leaves Your Team

May 28, 2013  | Article

You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?

Keywords: client issues   client relationships   hiring nail technicians   nail technician   team-building  

Buisiness Building: Treat Your Clients Well, But Be Firm

March 25, 2013  | 

Jennifer Halfon is an educator for Young Nails. We have met online and I had the privilege of taking one of her art classes when she was in Des Moines. She is a talented and passionate

Keywords: business building   client issues   tech-to-tech sharing  

What Is Nail Patella Syndrome?

March 15, 2013  | 

Sara is a professional I met online who had such an amazing story that I have asked her to share it with you. She is a wonderful inspiration. — Holly As a child, I dreamed of growing

Keywords: client issues   healthy working  

New Solution to Chipped Tips

December 1, 2011  | News

Cosmopolitan, in its December 2011 issue, had a brilliant idea. When nail tips start to chip, simply top tips with glitter-packed polish.

Keywords: client issues   glitter   OPI Products  

Can You Embody the Aloha Spirit?

November 3, 2011  | 

Hopefully you are not tired of hearing about Hawaii, just in case I will try to make this the last blog about it. LOL. Customer service in a lot of businesses and even a lot of

Keywords: client issues   tech-to-tech sharing  

Understanding Your Clients' True Needs

September 8, 2011  | 

Note from Holly: Here’s a guest blog from Tanya Sisson. Tanya is an experienced professional in the nail industry. Licensed since 1989, she has been involved in education from the start of her career. Tanya enjoyed

Keywords: client issues   gels   pedicures   tech-to-tech sharing  

Do You Read the Directions?

August 19, 2011  | 

Do you ever read the directions on nail products? Maybe a glimpse to be sure you’re using it properly or just full steam ahead because how hard could it really be anyway? Sometimes you can get

Keywords: client issues   healthy working   troubleshooting  
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