October 14, 2015
What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.
September 11, 2015
Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.
August 31, 2015
When she can’t make her standing appointment, one longtime client notifies her nail tech with poetry.
June 1, 2015
Offer free services to cancer survivors on Tuesday, June 2.
May 12, 2015
This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?
May 11, 2015
Maggie needs to remind herself that she has options.
March 30, 2015
Maggie enjoys other people’s drama — up to a point.
February 27, 2015
Maggie can chitchat with anyone. Well, almost anyone.
September 19, 2014
Maggie is wary of clients who bond by tearing down their previous nail tech.
August 8, 2014
Maggie is bugged by clients who try to finish her sentences for her.
July 31, 2014
Maggie is grateful to the clients who play therapist to her on occasion.
February 3, 2014
This month we asked nail techs: How do you deal with client no-shows?
November 28, 2013
E-mail marketing is one of the best, most cost-effective ways to help spas and salons grow. When properly utilized, e-mail marketing campaigns can be an effective tool to promote products and services, increase client retention, and bring in new clients.
Around the holidays it can be a good idea to show extra customer appreciation.
Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold.
Nails to Glam Up Your Little Black Dress13 photos
Star Wars Nail Art34 photos
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
Am I losing my touch applying acrylics?
Should I have a TV in my salon?
Is perfectionism on the job a blessing or a curse?
What’s the best way to recruit techs for a new salon?
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