May 12, 2015
This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?
May 11, 2015
Maggie needs to remind herself that she has options.
March 30, 2015
Maggie enjoys other people’s drama — up to a point.
February 27, 2015
Maggie can chitchat with anyone. Well, almost anyone.
September 19, 2014
Maggie is wary of clients who bond by tearing down their previous nail tech.
August 8, 2014
Maggie is bugged by clients who try to finish her sentences for her.
July 31, 2014
Maggie is grateful to the clients who play therapist to her on occasion.
February 3, 2014
This month we asked nail techs: How do you deal with client no-shows?
November 28, 2013
E-mail marketing is one of the best, most cost-effective ways to help spas and salons grow. When properly utilized, e-mail marketing campaigns can be an effective tool to promote products and services, increase client retention, and bring in new clients.
Around the holidays it can be a good idea to show extra customer appreciation.
Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold.
Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free.
August 15, 2013
We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!
May 28, 2013
You hired her, trained her, helped fill her book, and now she’s leaving the salon. What will you tell the clients?
January 19, 2013
At New York City-based spa chain Bliss, they believe reading makes you a brighter and happier person. That’s why the spa is partnering with a series of authors as part of its new Paging Happiness book club.
Nails From the 2015 Met Gala22 photos
On the Road with Hannah Lee34 photos
A thin, horny, transparent plate covering the dorsal surface of the tip of each finger; comprised of dead keratin cells. The fingernail is a...
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
Am I losing my touch applying acrylics?
Should I have a TV in my salon?
Is perfectionism on the job a blessing or a curse?
What’s the best way to recruit techs for a new salon?
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