Topic : client relationships

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The Nail Hub Podcast: Incentivize the Good, Don't Just Punish the Bad

January 5, 2017  | Video

Incentivizing clients to stay isn't just about charging cancellation fees. Elizabeth Morris explains that you also need to provide rewards for good behaviors.

Keywords: Business   client issues   client relationships   client scheduling  

Nail Humor: Listening to Your Clients

December 20, 2016  | Video

Dynh Le, owner of Guys Do Nails (GDN) Nail Bar in Wilmington, N.C., creates nail sketches about his experiences in the nail salon.

Keywords: client relationships   male nail techs   nail humor  

Making a Difference in Our Clients’ Lives

October 23, 2016  | Article

Gayla Snell, a nail tech and massage therapist at Salons on 407 in Highland Village, Texas, recently learned how a manicurist can touch others’ lives when they need it most.

Keywords: client health   client relationships   clients  

Crowdsourcing: Turning Clients Away

October 12, 2016  | Article

This month we asked nail techs: Have you ever turned away a client?
If so, why and how did you do it?

Keywords: client relationships   crowdsourcing  

11 Ways to Really Annoy Your Nail Tech

June 24, 2016  | Nail Bytes

Looking at all the ways a client can get attention from her nail tech, if only the negative kind.

Keywords: annoying clients   client relationships   Nail Bytes  

Crowdsourcing: How do you handle your clients when you go on vacation?

June 21, 2016  | Article

This month we asked nail techs: How do you handle your clients
when you go on vacation?

Keywords: client relationships   crowdsourcing   time management  

Tell Your Clients to Pay Up

March 11, 2016  | Article

Salon consultant Neil Ducoff has something to say to those nail techs who raise their prices, then let certain clients slide on the increase: Get a new backbone.

Keywords: client relationships   raising prices  

Heiress Remembers Nail Tech in Her Will

December 9, 2015  | Article

Nail tech Jenny Kim remembers her client Kaaren Parker Gray as a “kind lady.” In August, Gray died as a result of a heart attack, leaving Kim $50,000 in her will in recognition of her “love and devotion.”

Keywords: client relationships  

Body Language: Read Your Clients Like a Book

October 14, 2015  | Article

What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.

Keywords: client relationships   communicating with customers  

Dealing With Difficult Clients

September 11, 2015  | Article

Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.

Keywords: client issues   client relationships  

Her Cancellations Are Pure Poetry

August 31, 2015  | Article

When she can’t make her standing appointment, one longtime client notifies her nail tech with poetry.

Keywords: client relationships   client scheduling   clients  

Cancer Survivor Beauty & Support Day 2015

June 1, 2015  | Blog Post

Offer free services to cancer survivors on Tuesday, June 2.

Keywords: cancer   client health   client relationships   salon services  

Crowdsourcing: Do you socialize with clients outside of the salon?

May 12, 2015  | Article

This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?

Keywords: client issues   client relationships   crowdsourcing  

Another Option

May 11, 2015  | Blog Post

Maggie needs to remind herself that she has options.

Keywords: client relationships   combatting burnout  

There Will Be Days Like This

March 30, 2015  | Blog Post

Maggie enjoys other people’s drama — up to a point.

Keywords: client relationships  
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