Topic : clients

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Unexpected Guests

February 12, 2014  | 

I know I’ve mentioned in the past that I have never had so many “walk-ins” since I moved to a private office on the fourth floor of a semi-secure office building. I blame the Internet —

Keywords: clients  

A Little off the Top, Please

January 29, 2014  | 

The other day, I was walking down the hallway to my salon just as the massage therapist next door was coming out of her room. She informed me that one of our other neighbors — an

Keywords: Art of Nailz   clients  

I’m Not a Babysitter

January 22, 2014  | 

I’ve always refused to make reminder calls. In part, because it’s a time-consuming pain in the patootie. Especially for a night owl like me who’s already fighting to survive in a diurnal society. Most people expect

Keywords: Art of Nailz   clients  

Give ’Em an Inch and They’ll Bring a Kid

January 10, 2014  | 

This morning I was waiting on a client when she texted to give me a heads up that she was “running 10 late.” I usually mark off a little extra time for this particular client to

Keywords: clients  

Ya Dun [Messed] Up, That’s Why!

January 8, 2014  | 

I am working on a “professionally” worded e-mail template to “politely” explain my reasons for deactivating the self-booking feature on my online booking system for certain clients — or would-be clients, or wannabe clients, or whatever

Keywords: clients  

And I’ll Be Checking It Twice, Too!

December 27, 2013  | 

For years I have tried to come up with a plan for some sort of end-of-year reward/punishment — yes, punishment — program for my clients based on their behavior throughout the year.Lots of business do this

Keywords: clients  

Window Shopping

December 18, 2013  | 

It’s been a year since I implemented online booking. For the most part, it has been a great addition to the way I do business. It saves me time, it ended most of the phone tag,

Keywords: clients  

I’m Not Psychic

December 12, 2013  | 

So a new client comes in the other day for a full set. She tells me that she’s been stalking me online for a while and loves my work. But she has a regular nail tech,

Keywords: clients  

At Least I Can Make Their Nails Look Good

December 11, 2013  | 

Every time I see an ad or an article or some industry quip about ways to keep busy during the “winter slump” my eyes bug out of my head and I catch my breath. What “winter

Keywords: clients  

Ergonomics

December 4, 2013  | 

I have worked very hard to set up my workstation in a manner that is ergonomic for me. I put thought into it when I designed my desk. I thought about it when I bought my

Keywords: clients   nail tech issues  

The Skinny on Skin Tones

December 3, 2013  | Article

It’s no mystery why certain shades can make skin appear dull while others boost vibrancy — selecting the right shade for your client’s skin tone is as much a science as it is an art. Learn the philosophy behind it before making your next color recommendation and your clients will be sure to give you a very colorful thanks.

Keywords: clients  

Is a No-Tipping Policy Right for You?

November 30, 2013  | Article

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

Keywords: client issues   clients   tipping   tips  

Reader to Reader: How do you show your clients you are thankful for them?

November 28, 2013  | Article

Around the holidays it can be a good idea to show extra customer appreciation.

Keywords: client relationships   clients   Reader to Reader  

The Whole Nail and Back Again

November 13, 2013  | 

When doing rockstar nails in acrylic, I really prefer to do a French style. It’s easier to change the colors this way — all I have to do is a backfill. If the client really wants

Keywords: clients   salon services  

Are There or Aren’t There Artisans?

November 11, 2013  | 

Have you ever been working hard to write up a really classy service menu and come up with the brilliant idea to refer to any of your one-of-a-kind creations as “artisan” anythings?  I did once. I

Keywords: clients   marketing/promotions  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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