September 1, 2008
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
July 1, 2008
April 1, 2008
In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.
January 1, 2008
Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…
October 1, 2004
What are clients saying about their salon visit after they leave? We took that question to several frequent nail salon clients to find out what’s on their minds and see what they really think about you, your salon, and your services.
August 1, 2004
Do you ever look across the table and feel the urge to ask your clients, “Do you like me? Do you really, really like me?” Of course you do. And it’s only natural. We all need some positive feedback from time to time. So we conducted a little survey to find out what attracts clients to your salon and why they love you
Down the Rabbit Hole11 photos
Earth Day Nail Art8 photos
Lamisil is the brand name for the oral antifungal agent terbinafine.
What’s the best way to recruit techs for a new salon?
What low-cost extras do you provide that clients perceive as having a high value?
Should the salon owner do nails herself?
How do you react to negative feedback?
Do you use over-the-counter (non-professional only) polish?
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