Topic : customer service

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Quick Tips

August 1, 2008  | Article

Manicuring — It’s the most basic of all services, but there is always something new you can learn. We asked techs to tell us their favorite little tips for this simple service.

Keywords: CND   customer service   manicures  

Take a Tip From…INM’s Sara Rayna Holden

August 1, 2008  | Article

INM elite educator Sara Rayna Holden shares an interesting way of keeping nail art inspiration close by.

Keywords: customer service   INM   Nail Art   nail art inspiration  

SpaRitual Education Essentials for Spa Professionals - Part 1 of 3

July 10, 2008  | Video

SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.

Keywords: business   customer service   SpaRitual  

SpaRitual Education Essentials for Spa Professionals - Part 2 of 3

July 10, 2008  | Video

SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.

Keywords: customer service   SpaRitual  

NSI Products - Client Consultation

July 2, 2008  | Video

Watch step-by-step demonstrations covering acrylic, gel, and nail art.

Keywords: client consultation   customer service   NSI  

17 Ways to Knock the Socks Off Your Winter Pedicure Clients [Literally]

July 1, 2008  | Article

Salon owners from some of the coldest parts of the U.S. and Canada offer their advice on how to coax those feet back out to enjoy satisfying winter pedicures.

Keywords: cold weather promotions   customer service   marketing/promotions   seasonal services   Signature Services  

Caring for the Elderly

June 1, 2008  | Article

Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.

Keywords: building your clientele   customer service   elderly clients   fungus   healthy working  

Drive Business to the Salon — Literally

April 1, 2008  | Article

Start your party's day of luxury with a limo ride to the spa.

Keywords: customer service   spa parties  

Ask the Manicurist

April 1, 2008  | Article

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

Keywords: client issues   customer service   humor  

Ask the Manicurist

April 1, 2008  | Article

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Keywords: cancellation fees   client issues   clients   customer service   humor  

Ask The Manicurist

April 1, 2008  | Article

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Keywords: client complaints   customer service   humor   service pricing  

Just Say "WOW"

March 1, 2008  | Article

A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond. 

Keywords: add-on services   customer service   day spa   deluxe manicures   deluxe pedicures  

Service Providers Turn the Tables

February 1, 2008  | Article

Owner exercises good business sense by treating her employees to sample services at other salons.

Keywords: customer service   keeping your business competitive  

Hawaiian Pampering, Japanese Style

February 1, 2008  | Article

A one-stop shop for luxury, the Japanese-inspired Ville de Coco nail salon is nestled on the ground floor of one of Waikiki’s most popular hotels, bringing in guests from around the world.

Keywords: aromatherapy   customer service   full-service salons   Japanese nail industry   salon decor/design  

Fresno Salon Owners Make Things Right

February 1, 2008  | News

When a beauty salon went out of business leaving hundreds of customers holding newly-purchased gift certificates, several salons in Fresno, Calif. offered to honor the certificates as a show of goodwill for the industry.

Keywords: business   customer service   gift certificates   professional image  

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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