Topic : customer service

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Can You Pass the PHAB Test?

December 17, 2012  | Article

PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.

Keywords: customer service  

Host a Holiday Open House: Here’s How

December 7, 2012  | 

Our “Practice Now, Shine Later” series continues with another business building idea: host a holiday open house. It’s not too late. Really you can pull it together in a week. One of my employees Kimberly suggested

Keywords: customer service  

How We Handled Rachael’s Wedding

October 25, 2012  | 

Jill, those are great strategies to help you pre-book your clients. I know that remembering the statements about the client’s discomfort or length of her nails helps me to tailor the offering to the guest sitting in

Keywords: clients   customer service   Sandy Combs  

Practice Now, Shine Later: Get Serious About Pre-Booking

October 15, 2012  | 

Welcome back to our “Practice Now, Shine Later” series. This series will be about several things to get us ready for the holidays. It will include some business practices as well as techniques to wow your

Keywords: customer service   Jill Wilson  

Make Pre-Booking a Habit

October 12, 2012  | 

Practicing your pre-book offerings now is a great way to increase your pre-holiday service sales. It also makes that offering a very smooth one come the holiday season when it can most increase your books and

Keywords: clients   customer service  

Practice Now, Shine Later

October 8, 2012  | 

We’ve talked about how the holidays will be here before we know it. There are many steps that will help us to prepare for the busy holiday season. But we have to practice the skills now,

Keywords: customer service   Jill Wilson  

A Stand Out Salon

August 21, 2012  | Article

In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.

Keywords: celebrities   customer service   organic services   salon profiles   vegan services  

Tranquility, Japanese Hospitality Hallmarks of New L.A. Salon

June 29, 2012  | Article

Mars The Salon, one of Tokyo’s most luxurious nail-care destinations, has opened its first outpost in North America with the debut of Mars The Salon Los Angeles.

Keywords: customer service   Japanese nail industry   salon decor/design  

About Events — And Winning in Vegas!

June 20, 2012  | 

We have hosted all types of events over the years we have been in business and I know we are always working on the plans for the next one. Events like the ones we have discussed

Keywords: customer service   Sandy Combs  

Hold a Teen Night or Gel-Polish Event

June 13, 2012  | 

We have been talking about client events — how to host them and how to make your event successful. I have shared several ideas and event planning tips to get you thinking about your next event.

Keywords: clients   customer service   Jill Wilson  

Client Events: Nailing Down the Final Details

June 6, 2012  | 

We're finishing our series on client events. We have covered so much over the last few weeks. Here are the final preparations to make your event a success.Station Set Up: Make sure that all of the

Keywords: clients   customer service   Jill Wilson  

Party Planning: Remember to Take Photos

May 25, 2012  | 

Jill, we have tried some of these methods for our client events. We have had them register at a different table instead of the front desk and this really helped us to make sure the guests

Keywords: clients   customer service   Sandy Combs  

Maximize Social Media at Your Next Client Event

May 23, 2012  | 

Preparing for a client event takes time and planning. So far, we have covered picking a date, selecting the event type, sending out invitations and getting employees to volunteer. The next step is to plan and set

Keywords: clients   customer service   Jill Wilson  

Everyone Loves a Party

May 21, 2012  | 

I agree, client events are a very fun way to let clients see what your salon has to offer. We host several events a year at our salon. We always host an event for our salon

Keywords: clients   customer service   Sandy Combs  

Put On Your Event Planner’s Hat

May 16, 2012  | 

I hope you have been enjoying our focus on loyalty programs and how to reward our clients. We have covered loyalty cards — a way to reward our clients for purchases, referrals, and pre-booking, etc. Last

Keywords: clients   customer service   Jill Wilson   Minnesota  

Encyclopedia

A much-decorated competitor, Collier’s work has been featured on magazine covers and in marketing brochures. Outside the studio, she spends...
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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