Topic : customer service

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What's more important for a newly licensed tech to build her business: technical skills or people skills?

October 28, 2013  | Article

With required school hours varying across the country, and some states requiring less than 100 hours to graduate from a nail program, we asked a cross-section of the nail industry — from school instructors to salon owners to veteran nail techs — a timely question: For newly licensed nail techs, what is more important initially in building your business: top-notch technical skills or top-notch people skills? Why?

Keywords: building your clientele   client retention   continuing education   customer service   schools  

Capture Customers With Your Website

August 15, 2013  | Article

Wondering how you can make more of your website as an important marketing tool? Locu provides tools to manage, edit, design, and publish your service menu-wherever it shows up-from one place.

Keywords: customer service   marketing/promotions   web marketing   websites  

Why I Choose a Salon

August 15, 2013  | Article

We asked clients what little details make a big difference in determining which salon they pick over another. Their answers may surprise you!

Keywords: client relationships   client retention   customer service  

Run Your Business Like a Business

June 13, 2013  | Article

Salon owners who can master the art of entrepreneurship can stay profitable in any economy, according to the new book The A-List Salon: Insider Secrets of How Profitable Salons Wow Their Clients Every Day by Veronica Woods.

Keywords: books   customer service  

Booking Bridal Services

April 22, 2013  | 

Refreshing our look, our services, and our salon is a great way to get ready for the busy coming season. It is a great reminder, Jill, that we need to periodically look at our ourselves and

Keywords: clients   customer service   salon services   Sandy Combs  

Bring a Polish, Take a Polish

April 18, 2013  | Article

The polish exchange at Hey, Nice Nails! in Long Beach, Calif., is just what is sounds like — clients are free to drop off a polish they no longer care for and pick up one that sparks their fancy.

Keywords: customer service   polish  

Can You Pass the PHAB Test?

December 17, 2012  | Article

PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.

Keywords: customer service  

Host a Holiday Open House: Here’s How

December 7, 2012  | 

Our “Practice Now, Shine Later” series continues with another business building idea: host a holiday open house. It’s not too late. Really you can pull it together in a week. One of my employees Kimberly suggested

Keywords: customer service  

How We Handled Rachael’s Wedding

October 25, 2012  | 

Jill, those are great strategies to help you pre-book your clients. I know that remembering the statements about the client’s discomfort or length of her nails helps me to tailor the offering to the guest sitting in

Keywords: clients   customer service   Sandy Combs  

Practice Now, Shine Later: Get Serious About Pre-Booking

October 15, 2012  | 

Welcome back to our “Practice Now, Shine Later” series. This series will be about several things to get us ready for the holidays. It will include some business practices as well as techniques to wow your

Keywords: customer service   Jill Wilson  

Make Pre-Booking a Habit

October 12, 2012  | 

Practicing your pre-book offerings now is a great way to increase your pre-holiday service sales. It also makes that offering a very smooth one come the holiday season when it can most increase your books and

Keywords: clients   customer service  

Practice Now, Shine Later

October 8, 2012  | 

We’ve talked about how the holidays will be here before we know it. There are many steps that will help us to prepare for the busy holiday season. But we have to practice the skills now,

Keywords: customer service   Jill Wilson  

A Stand Out Salon

August 21, 2012  | Article

In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.

Keywords: celebrities   customer service   organic services   salon profiles   vegan services  

Tranquility, Japanese Hospitality Hallmarks of New L.A. Salon

June 29, 2012  | Article

Mars The Salon, one of Tokyo’s most luxurious nail-care destinations, has opened its first outpost in North America with the debut of Mars The Salon Los Angeles.

Keywords: customer service   Japanese nail industry   salon decor/design  

About Events — And Winning in Vegas!

June 20, 2012  | 

We have hosted all types of events over the years we have been in business and I know we are always working on the plans for the next one. Events like the ones we have discussed

Keywords: customer service   Sandy Combs  

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