Topic : customer service

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About Events — And Winning in Vegas!

June 20, 2012  | 

We have hosted all types of events over the years we have been in business and I know we are always working on the plans for the next one. Events like the ones we have discussed

Keywords: customer service   Sandy Combs  

Hold a Teen Night or Gel-Polish Event

June 13, 2012  | 

We have been talking about client events — how to host them and how to make your event successful. I have shared several ideas and event planning tips to get you thinking about your next event.

Keywords: clients   customer service   Jill Wilson  

Client Events: Nailing Down the Final Details

June 6, 2012  | 

We're finishing our series on client events. We have covered so much over the last few weeks. Here are the final preparations to make your event a success.Station Set Up: Make sure that all of the

Keywords: clients   customer service   Jill Wilson  

Party Planning: Remember to Take Photos

May 25, 2012  | 

Jill, we have tried some of these methods for our client events. We have had them register at a different table instead of the front desk and this really helped us to make sure the guests

Keywords: clients   customer service   Sandy Combs  

Maximize Social Media at Your Next Client Event

May 23, 2012  | 

Preparing for a client event takes time and planning. So far, we have covered picking a date, selecting the event type, sending out invitations and getting employees to volunteer. The next step is to plan and set

Keywords: clients   customer service   Jill Wilson  

Everyone Loves a Party

May 21, 2012  | 

I agree, client events are a very fun way to let clients see what your salon has to offer. We host several events a year at our salon. We always host an event for our salon

Keywords: clients   customer service   Sandy Combs  

Put On Your Event Planner’s Hat

May 16, 2012  | 

I hope you have been enjoying our focus on loyalty programs and how to reward our clients. We have covered loyalty cards — a way to reward our clients for purchases, referrals, and pre-booking, etc. Last

Keywords: clients   customer service   Jill Wilson   Minnesota  

Husbands Get the Hint With Client Wish Lists

May 14, 2012  | 

I love the idea of the Top 100! That sounds like a great program to start in our salon as well, Jill. I love that this is a way to not only reward the guest for their

Keywords: customer service   Sandy Combs  

A Program to Reward Your Top Customers

May 9, 2012  | 

Thank you for your comments about the loyalty cards. Keep posting comments — Sandy and I love hearing from our readers. The past two posts were about loyalty cards and how we all have them floating

Keywords: customer service   Jill Wilson  

A Rewarding Practice

May 2, 2012  | 

This is true Jill. I counted my loyalty cards and had dozens. They require an organizer all their own so they don’t clutter up my wallet.  I use several of them every week around town. For

Keywords: clients   customer service   Sandy Combs  

Simple Touches Keep Clients Coming Back

April 20, 2012  | 

I remember when we had all of those problems, Jill. It was a struggle to get some of the staff to retail and get them to ask for referrals. That did not make them comfortable at

Keywords: customer service   Sandy Combs  

Client Consultations by the Numbers

March 19, 2012  | Article

The consultation is your first opportunity to educate your new client and impress her with your professionalism.

Keywords: business building   client consultation   communicating with customers   customer service  

The Art of the Thank You Note

January 6, 2012  | 

So it’s 2012 and a new year is already upon us. I hope everyone had a nice holiday and a made lots of money working extra holiday hours, selling products, and performing additional services. I know

Keywords: customer service   Jill Wilson  

There’s No Guilt With Gift Cards

December 16, 2011  | 

Thanks Jill! We are all working very hard and it has been great to see the other spa side girls get into the contest too. I can’t wait to see the final numbers as well and

Keywords: customer service   Sandy Combs  

Getting Holiday Gifting Just Right

December 9, 2011  | 

Jill, I too have made holiday gift bags. I used the treat bags most of the time. Once I found really cute little organza bags at the previous year’s post-Christmas craft store sales and got them

Keywords: customer service   Sandy Combs  

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