April 20, 2012
I remember when we had all of those problems, Jill. It was a struggle to get some of the staff to retail and get them to ask for referrals. That did not make them comfortable at
March 19, 2012
The consultation is your first opportunity to educate your new client and impress her with your professionalism.
January 6, 2012
So it’s 2012 and a new year is already upon us. I hope everyone had a nice holiday and a made lots of money working extra holiday hours, selling products, and performing additional services. I know
December 16, 2011
Thanks Jill! We are all working very hard and it has been great to see the other spa side girls get into the contest too. I can’t wait to see the final numbers as well and
December 9, 2011
Jill, I too have made holiday gift bags. I used the treat bags most of the time. Once I found really cute little organza bags at the previous year’s post-Christmas craft store sales and got them
December 7, 2011
We’ve been talking about our holiday game plan. It’s not too late to get your holiday cards together. Your clients have already made their holiday appointments and soon we’ll be so busy we can’t take a
December 7, 2011
In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.
December 5, 2011
When I first started out, I would only make out holiday cards for the clients I would see in a given week. I didn’t realize that I would sometimes feel woefully unprepared to reciprocate. I would
November 28, 2011
SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.
November 22, 2011
We’ve been talking about getting our holiday plan together and about putting it into action. Hopefully you’ve taken my advice and have made your list of clients you wish to give a holiday card to. I hope
November 18, 2011
Holiday cards are a great way to brighten your clients’ holiday season. Many of my guests only get a few cards each year and they have said that they miss receiving them. I have a client
November 16, 2011
The holiday season is just around the corner and some of your salons are already decked out for the season. Pretty soon our stations will be full every minute of the day. We'll be making our
October 25, 2011
Glamour magazine told us the top 10 things they love in the nail universe.
October 19, 2011
During the months of September and October we have been talking about pre-booking. We’ve discussed how important it is to your business and to your revenue. I have given you numerous ways to get your client
October 14, 2011
I can really relate to the deflated feeling Jill talks about in her post when a client shoots down your pre-book offering. Early on in my career, as I mentioned before, this feeling happened to me a
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