Topic : customer service

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Put On Your Event Planner’s Hat

May 16, 2012  | 

I hope you have been enjoying our focus on loyalty programs and how to reward our clients. We have covered loyalty cards — a way to reward our clients for purchases, referrals, and pre-booking, etc. Last

Keywords: clients   customer service   Jill Wilson   Minnesota  

Husbands Get the Hint With Client Wish Lists

May 14, 2012  | 

I love the idea of the Top 100! That sounds like a great program to start in our salon as well, Jill. I love that this is a way to not only reward the guest for their

Keywords: customer service   Sandy Combs  

A Program to Reward Your Top Customers

May 9, 2012  | 

Thank you for your comments about the loyalty cards. Keep posting comments — Sandy and I love hearing from our readers. The past two posts were about loyalty cards and how we all have them floating

Keywords: customer service   Jill Wilson  

A Rewarding Practice

May 2, 2012  | 

This is true Jill. I counted my loyalty cards and had dozens. They require an organizer all their own so they don’t clutter up my wallet.  I use several of them every week around town. For

Keywords: clients   customer service   Sandy Combs  

Simple Touches Keep Clients Coming Back

April 20, 2012  | 

I remember when we had all of those problems, Jill. It was a struggle to get some of the staff to retail and get them to ask for referrals. That did not make them comfortable at

Keywords: customer service   Sandy Combs  

Client Consultations by the Numbers

March 19, 2012  | Article

The consultation is your first opportunity to educate your new client and impress her with your professionalism.

Keywords: business building   client consultation   communicating with customers   customer service  

The Art of the Thank You Note

January 6, 2012  | 

So it’s 2012 and a new year is already upon us. I hope everyone had a nice holiday and a made lots of money working extra holiday hours, selling products, and performing additional services. I know

Keywords: customer service   Jill Wilson  

There’s No Guilt With Gift Cards

December 16, 2011  | 

Thanks Jill! We are all working very hard and it has been great to see the other spa side girls get into the contest too. I can’t wait to see the final numbers as well and

Keywords: customer service   Sandy Combs  

Getting Holiday Gifting Just Right

December 9, 2011  | 

Jill, I too have made holiday gift bags. I used the treat bags most of the time. Once I found really cute little organza bags at the previous year’s post-Christmas craft store sales and got them

Keywords: customer service   Sandy Combs  

Give Gifts Galore

December 7, 2011  | 

We’ve been talking about our holiday game plan. It’s not too late to get your holiday cards together. Your clients have already made their holiday appointments and soon we’ll be so busy we can’t take a

Keywords: customer service   Jill Wilson  

Women's Facial Hair Maintenance

December 7, 2011  | News

In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.

Keywords: client health   customer service   educating clients   holiday products   Tweezerman  

Holiday Cards: Don’t Get Caught Unprepared

December 5, 2011  | 

When I first started out, I would only make out holiday cards for the clients I would see in a given week. I didn’t realize that I would sometimes feel woefully unprepared to reciprocate. I would

Keywords: customer service   Sandy Combs  

Tune-up Your Manicure Techniques

November 28, 2011  | News

SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.

Keywords: client health   customer service   nail diseases   nail strengtheners   tips  

Say Thank You With a Discount

November 22, 2011  | 

We’ve been talking about getting our holiday plan together and about putting it into action. Hopefully you’ve taken my advice and have made your list of clients you wish to give a holiday card to. I hope

Keywords: customer service   Jill Wilson  

Cards and Treats Ring In the Season

November 18, 2011  | 

Holiday cards are a great way to brighten your clients’ holiday season. Many of my guests only get a few cards each year and they have said that they miss receiving them. I have a client

Keywords: customer service   Sandy Combs  

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