Topic : customer service

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Holiday Cards: Don’t Get Caught Unprepared

December 5, 2011  | 

When I first started out, I would only make out holiday cards for the clients I would see in a given week. I didn’t realize that I would sometimes feel woefully unprepared to reciprocate. I would

Keywords: customer service   Sandy Combs  

Tune-up Your Manicure Techniques

November 28, 2011  | News

SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.

Keywords: client health   customer service   nail diseases   nail strengtheners   tips  

Say Thank You With a Discount

November 22, 2011  | 

We’ve been talking about getting our holiday plan together and about putting it into action. Hopefully you’ve taken my advice and have made your list of clients you wish to give a holiday card to. I hope

Keywords: customer service   Jill Wilson  

Cards and Treats Ring In the Season

November 18, 2011  | 

Holiday cards are a great way to brighten your clients’ holiday season. Many of my guests only get a few cards each year and they have said that they miss receiving them. I have a client

Keywords: customer service   Sandy Combs  

Start Those Holiday Cards

November 16, 2011  | 

The holiday season is just around the corner and some of your salons are already decked out for the season. Pretty soon our stations will be full every minute of the day. We'll be making our

Keywords: customer service   Jill Wilson  

10 Things Glamour Mag Loves in the Nail Industry

October 25, 2011  | News

Glamour magazine told us the top 10 things they love in the nail universe.

Keywords: Butter London   customer service   fashion   manicures   nail trends  

Practice Pre-Booking Now and Prevent the January Slump

October 19, 2011  | 

During the months of September and October we have been talking about pre-booking. We’ve discussed how important it is to your business and to your revenue. I have given you numerous ways to get your client

Keywords: customer service   Jill Wilson   scheduling  

Scripting the Pre-Book

October 14, 2011  | 

I can really relate to the deflated feeling Jill talks about in her post when a client shoots down your pre-book offering. Early on in my career, as I mentioned before, this feeling happened to me a

Keywords: customer service   Sandy Combs   scheduling  

Making It Tough to Say No, Part 2

October 10, 2011  | 

Picking up from my last post, I’d like to discuss some ways you can respond if your client initially says no to your offer to pre-book. So after the appointment, I’ve walked my client to the front

Keywords: customer service   Jill Wilson   scheduling  

Pre-Booking: Hitting the Numbers

October 7, 2011  | 

I can speak to my experiences with using the tactics Jill recommends to improve my pre-book percentage. I have been doing really well for a long time at asking every client to book her next appointment

Keywords: customer service   Sandy Combs   scheduling  

Math, Not Magic

September 30, 2011  | 

When I graduated from cosmetology school I had no idea how to project my earnings. As I said before, I just waited for my client to call or to walk in. As a result many of

Keywords: customer service   profitablity   Sandy Combs   scheduling  

How Much Are You Losing By Not Pre-Booking?

September 26, 2011  | 

I’ve mentioned that pre-booking your clients guarantees your salary, but do we really know what that means? To give you a better understanding, I want to show you some numbers. This will really give you a

Keywords: customer service   Jill Wilson   profitablity  

Getting Clients to Reserve Their Time

September 26, 2011  | 

Back when I first started to work in the salon as a booth renter, I did not know how to pre-book. If the clients didn’t ask to schedule their next appointment before they left then it

Keywords: customer service   Sandy Combs  

Pre-Booking: Which Words Work Best?

September 20, 2011  | 

Thank you for your comments and keep your comments coming! We enjoy hearing from our readers. We love to hear that you are learning from our blog and have found something that works from our words.

Keywords: customer service   Jill Wilson  

For Starters, Keep It Clean

September 14, 2011  | Article

Don’t forget the fundamentals of making a good first impression on new clients.

Keywords: client retention   customer service  

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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