May 1, 2009
| Article
Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.
Keywords: business tools customer service staff management
May 1, 2009
| Article
Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.
Keywords: business tools career handbook customer service keeping your business competitive newbie
May 1, 2009
| Article
At Recess in Los Angeles, owner Nidhi Lal pays more than just lip service to the salon’s eco-conscious reputation. She’s made an offer to clients who might otherwise dispose of their half-empty polish bottles improperly: Bring them into the salon and for every 10 bottles, they will receive a free manicure. For every 15 bottles, they earn a free pedicure.
Keywords: customer service eco-conscious salons marketing/promotions product disposal
April 1, 2009
| Article
For those rare occasions when one of your clients has to remove her acrylics on her own, outside of the salon, make sure she is prepared and does it correctly so she does not damage her nails. Here’s a tear-out do-it-yourself sheet for your clients and some tips from fellow nail techs on how to handle this subject with your clients.
Keywords: acrylics customer service educational materials product removal
March 1, 2009
| Article
Book details 10 commandments to provide a world-class customer service experience.
Keywords: books business tools customer service
February 1, 2009
| Article
Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.
Keywords: add-on services business tools customer service keeping your business competitive marketing/promotions
January 27, 2009
| Video
The history behind the nail art tootsing concept. www.tootsing.com
Keywords: company profiles customer service nail art
January 1, 2009
| Article
History has proved that even during economic downturns, people will continue to pay for a little bit of “feel good.” Here are some ideas to make sure your salon can maintain a thriving clientele even in tough times.
Keywords: business building business tools customer service keeping your business competitive
December 12, 2008
| Video
Care and Colour to Cultivate Beautiful Nails
Keywords: customer service Jessica Cosmetics natural nail care
December 1, 2008
| Article
SalonBuilder.com can help you have a fully functioning website running in no time.
Keywords: customer service gift certificates marketing/promotions web marketing websites
December 1, 2008
| Article
Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.
Keywords: Ask the Manicurist client issues client relationships client scheduling customer service
December 1, 2008
| Article
When a client is undergoing chemotherapy, you can often see it in her nails. By carefully modifying your standard manicure procedure, you can take steps to prevent problems.
Keywords: customer service health natural nail care skin conditions special needs clients
December 1, 2008
| Article
As long as the sun rises in the East, they will be out there — bad days. We all have them. No, we can’t make all the bad stuff go away but we can keep it from affecting our clients. Prepare in advance to avoid passing on all that negative energy, and your next bad day may pass without any negative toll on your business.
Keywords: business tools customer service preventing burnout professional image
December 1, 2008
| Article
Income cooling off with the weather? Add a touch of heat to bring clients back in from the cold.
Keywords: customer service reflexology seasonal services service pricing winter pedicures
November 24, 2008
| Video
Young Nails - Customer Service Ethics
Keywords: customer service Young Nails
