Topic : customer service

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Client Consultations by the Numbers

March 19, 2012  | Article

The consultation is your first opportunity to educate your new client and impress her with your professionalism.

Keywords: business building   client consultation   communicating with customers   customer service  

The Art of the Thank You Note

January 6, 2012  | Blog Post

So it’s 2012 and a new year is already upon us. I hope everyone had a nice holiday and a made lots of money working extra holiday hours, selling products, and performing additional services. I know

Keywords: customer service   Jill Wilson  

There’s No Guilt With Gift Cards

December 16, 2011  | Blog Post

Thanks Jill! We are all working very hard and it has been great to see the other spa side girls get into the contest too. I can’t wait to see the final numbers as well and

Keywords: customer service   Sandy Combs  

Getting Holiday Gifting Just Right

December 9, 2011  | Blog Post

Jill, I too have made holiday gift bags. I used the treat bags most of the time. Once I found really cute little organza bags at the previous year’s post-Christmas craft store sales and got them

Keywords: customer service   Sandy Combs  

Give Gifts Galore

December 7, 2011  | Blog Post

We’ve been talking about our holiday game plan. It’s not too late to get your holiday cards together. Your clients have already made their holiday appointments and soon we’ll be so busy we can’t take a

Keywords: customer service   Jill Wilson  

Women's Facial Hair Maintenance

December 7, 2011  | News

In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.

Keywords: client health   customer service   educating clients   holiday products   tweezerman  

Holiday Cards: Don’t Get Caught Unprepared

December 5, 2011  | Blog Post

When I first started out, I would only make out holiday cards for the clients I would see in a given week. I didn’t realize that I would sometimes feel woefully unprepared to reciprocate. I would

Keywords: customer service   Sandy Combs  

Tune-up Your Manicure Techniques

November 28, 2011  | News

SELF Magazine, in the November 2011 issue, put together a list of ways to pump up manicures and maximize results for your clients. According to Maridel Reyes, it's always good to tune-up your technique.

Keywords: client health   customer service   nail diseases   nail strengtheners   tips  

Say Thank You With a Discount

November 22, 2011  | Blog Post

We’ve been talking about getting our holiday plan together and about putting it into action. Hopefully you’ve taken my advice and have made your list of clients you wish to give a holiday card to. I hope

Keywords: customer service   Jill Wilson  

Cards and Treats Ring In the Season

November 18, 2011  | Blog Post

Holiday cards are a great way to brighten your clients’ holiday season. Many of my guests only get a few cards each year and they have said that they miss receiving them. I have a client

Keywords: customer service   Sandy Combs  

Start Those Holiday Cards

November 16, 2011  | Blog Post

The holiday season is just around the corner and some of your salons are already decked out for the season. Pretty soon our stations will be full every minute of the day. We'll be making our

Keywords: customer service   Jill Wilson  

10 Things Glamour Mag Loves in the Nail Industry

October 25, 2011  | News

Glamour magazine told us the top 10 things they love in the nail universe.

Keywords: Butter London   customer service   fashion   manicures   nail trends  

Practice Pre-Booking Now and Prevent the January Slump

October 19, 2011  | Blog Post

During the months of September and October we have been talking about pre-booking. We’ve discussed how important it is to your business and to your revenue. I have given you numerous ways to get your client

Keywords: customer service   Jill Wilson   scheduling  

Scripting the Pre-Book

October 14, 2011  | Blog Post

I can really relate to the deflated feeling Jill talks about in her post when a client shoots down your pre-book offering. Early on in my career, as I mentioned before, this feeling happened to me a

Keywords: customer service   Sandy Combs   scheduling  

Making It Tough to Say No, Part 2

October 10, 2011  | Blog Post

Picking up from my last post, I’d like to discuss some ways you can respond if your client initially says no to your offer to pre-book. So after the appointment, I’ve walked my client to the front

Keywords: customer service   Jill Wilson   scheduling  

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