Topic : customer service

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Getting Clients to Reserve Their Time

September 26, 2011  | 

Back when I first started to work in the salon as a booth renter, I did not know how to pre-book. If the clients didn’t ask to schedule their next appointment before they left then it

Keywords: customer service   Sandy Combs  

Pre-Booking: Which Words Work Best?

September 20, 2011  | 

Thank you for your comments and keep your comments coming! We enjoy hearing from our readers. We love to hear that you are learning from our blog and have found something that works from our words.

Keywords: customer service   Jill Wilson  

For Starters, Keep It Clean

September 14, 2011  | Article

Don’t forget the fundamentals of making a good first impression on new clients.

Keywords: client retention   customer service  

Upping Your Pre-Booking Percentages

September 12, 2011  | 

Since Rachael is focusing on pre-books, I thought this should be the topic this week. I want to show you how pre-booking can affect salon congestion. When Summit Salon Consulting Group held seminars in Minneapolis, my salon

Keywords: customer service   Jill Wilson  

No More Hit or Miss

August 29, 2011  | 

I can attest to the fact that consistency is key to a successful salon from the front desk to the back room. Before we started doing things in a more organized manner when we started implementing

Keywords: customer service   Sandy Combs  

Double-Duty Manicures

August 23, 2011  | Article

These salon manicures can transition from day-to-night with a simple at-home adjustment.

Keywords: China Glaze   CND   customer service   Minx   shellac  

Should You Be a Groupon Groupie?

August 18, 2011  | Article

Daily deal sites like Groupon, LivingSocial, and countless others allure nail salons to advertise by their amazing reach and lightning-fast response times, but are they worth the pain in the you know what?    

Keywords: advertising/promotions   consumer advertising   customer service   marketing/promotions   web marketing  

Add-on Advice for Veteran Techs (Part 2)

June 1, 2011  | 

This is part two of the list of solutions for the seasoned nail technician who is reluctant to offer add-on services. These suggestions will help us to become more confident and give us new techniques to

Keywords: customer service   Jill Wilson   salon services  

Add-ons: What Works for Me

May 27, 2011  | 

When it comes to add-on services, these are some of the strategies I can tell you have definitely worked for me.  A few years ago I was seeing the same clients every two weeks at the

Keywords: customer service   salon services   Sandy Combs  

Add-on Advice for Veteran Techs (Part 1)

May 24, 2011  | 

In last week’s post, I gave new nail technicians solutions to feel more comfortable with making add-on offerings. This week’s list of solutions is for the seasoned nail technician. These suggestions will help us to become

Keywords: customer service   Jill Wilson   salon services  

Add-ons: Overcoming Objections

May 17, 2011  | 

In last week’s post, we talked about the many reasons why nail technicians hold back on offering additional services and add-on menus. This list of reasons is from the last article and below each one you’ll

Keywords: customer service   Jill Wilson   salon services  

Upselling Services at Last

May 13, 2011  | 

I think that every nail technician I know can relate to Jill’s last post. At times in my career I have been at both ends of this scale. Up until a few years ago I was

Keywords: customer service   salon services   Sandy Combs  

The Reasons Why Not

May 9, 2011  | 

I consult with salons all over the U.S. and Canada helping to build strong successful nail departments. Many times, I see a lack of add-on services being offered. Although there are many reasons the nail techs

Keywords: customer service   Jill Wilson   salon services  

On My Mind: A Personal Story About Personal Touch

April 19, 2011  | Article

As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.

Keywords: cancer   client health   customer service   Mother's Day   On My Mind  

Talk Up the Differences

April 8, 2011  | 

What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy

Keywords: customer service   Sandy Combs  

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