November 24, 2008
| Video
Young Nails - Customer Service Ethics
Keywords: customer service Young Nails
November 1, 2008
| Article
One way of enhancing your clients’ overall experience is to increase their convenience by offering alternate forms of payment. Here are some things you need to know if you accept credit cards.
Keywords: business tools customer service keeping your business competitive
October 1, 2008
| Article
It’s that little piece of advice you got while you were coming up. It may have been something quick and off -hand from someone you never saw again, or a lasting lesson from a mentor who still counsels you to this day, but for whatever reason it stuck with you throughout your career. We asked techs to share their stories of meaningful business advice.
Keywords: customer service reader surveys
October 1, 2008
| Article
We know that selling retail can increase our bottom line, but for so many of us, selling retail — particularly non-nail items — is a foreboding hurdle. The question to ask is not should I sell retail, but how do I sell retail.
Keywords: customer service marketing/promotions professional consultants retail boutique items retailing
September 8, 2008
| Video
Milady’s Softskills: Interpersonal Skills for the Beauty Industry is the must-have employee orientation tool! Learn how to improve communication and customer service skills. Running time is approx. 180 mins. www.milady.cengage.com
Keywords: customer service Milady
September 1, 2008
| Article
Shari Finger, salon owner and veteran nail technician, tackles your tough questions.
Keywords: customer service Dear Shari pedicures
August 18, 2008
| Video
Closing remarks - educate yourself so you can educate your clients.
Keywords: customer service Footlogix medical pedicures pedicures
August 1, 2008
| Article
Manicuring — It’s the most basic of all services, but there is always something new you can learn. We asked techs to tell us their favorite little tips for this simple service.
Keywords: CND customer service manicures
August 1, 2008
| Article
INM elite educator Sara Rayna Holden shares an interesting way of keeping nail art inspiration close by.
Keywords: customer service INM nail art nail art inspiration
July 10, 2008
| Video
SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.
Keywords: business customer service SpaRitual
July 10, 2008
| Video
SpaRitual offers progressive concepts designed to treat mind, body, hands, feet and nails.
Keywords: customer service SpaRitual
July 2, 2008
| Video
Watch step-by-step demonstrations covering acrylic, gel, and nail art.
Keywords: client consultation customer service NSI
July 1, 2008
| Article
Salon owners from some of the coldest parts of the U.S. and Canada offer their advice on how to coax those feet back out to enjoy satisfying winter pedicures.
Keywords: cold weather promotions customer service marketing/promotions seasonal services Signature Services
June 1, 2008
| Article
Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.
Keywords: building your clientele customer service elderly clients fungus healthy working
April 1, 2008
| Article
Start your party's day of luxury with a limo ride to the spa.
Keywords: customer service spa parties
