Topic : customer service

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Upselling Services at Last

May 13, 2011  | 

I think that every nail technician I know can relate to Jill’s last post. At times in my career I have been at both ends of this scale. Up until a few years ago I was

Keywords: customer service   salon services   Sandy Combs  

The Reasons Why Not

May 9, 2011  | 

I consult with salons all over the U.S. and Canada helping to build strong successful nail departments. Many times, I see a lack of add-on services being offered. Although there are many reasons the nail techs

Keywords: customer service   Jill Wilson   salon services  

On My Mind: A Personal Story About Personal Touch

April 19, 2011  | Article

As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.

Keywords: cancer   client health   customer service   Mother's Day   On My Mind  

Talk Up the Differences

April 8, 2011  | 

What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy

Keywords: customer service   Sandy Combs  

Be a Better Tour Guide, Part 2

April 4, 2011  | 

Last week Sandy inspired me to talk about how we need to be more effective when giving a grand tour. We talked about planting seeds and letting your guest know about the services we offer. These

Keywords: customer service   Jill Wilson  

Going Above and Beyond

April 4, 2011  | 

This week’s post from Jill  makes me think of an experience that I had last year. This doesn’t involve the salon, but it did make me take an in-depth look at how I approach my first-time

Keywords: customer service   Sandy Combs  

Be a Better Tour Guide, Part 1

March 28, 2011  | 

Reading Sandy's last post got me thinking about a crucial part of welcoming new clients to our salon. She said "We are usually on our best behavior when we have guests in our homes, especially if

Keywords: customer service   Jill Wilson  

Looking for a Beauty Soul Mate

March 18, 2011  | 

So this week’s post from Jill has me thinking about just how important these things are to the success of the service provider and to the salon. When any one of these things is out of

Keywords: customer service   Sandy Combs  

Put Clients at Ease

March 14, 2011  | 

My hope is that you have been listening real hard to the best practices of successful nail technicians. Over the past few weeks, we have been discussing how to make a good first impression. I have

Keywords: customer service   Jill Wilson  

Put It Out, Please

March 11, 2011  | 

Jill, I have to thank you for posting on this topic. It is another of those things that we often assume is more of a common sense type of thought process that really isn’t. Odor is a

Keywords: customer service   professionalism   Sandy Combs  

Odors Offend

March 7, 2011  | 

We only have 10 seconds to make a first impression — what will we do to make it a lasting impression? We’ve already discussed how significant it is to look like we’re a part of this

Keywords: customer service   Jill Wilson   professionalism  

On My Mind: Creating Client Loyalty

March 7, 2011  | Article

I've been thinking a lot about loyalty lately. Specifically, what makes clients loyal to certain salons or certain nail techs. Are you creating client loyalty?

Keywords: client relationships   customer service   Hannah Lee   On My Mind  

Do Some Self-Appraisal

February 28, 2011  | 

My friend, colleague, and fellow NAILS contributor Kristi Valenzuela asks, “Have you ever asked what makes your salon bigger, better and different from other salons? Are you the nail tech that’s one in a million or

Keywords: customer service   Jill Wilson  

Turkish Delight on the High Street

February 28, 2011  | Article

Turkish salon Misk keeps cleanliness and luxury at the top of its priority list as owner Ceren Ergun gears up to open a second location of her popular nail haven in Istanbul.

Keywords: autoclaves   customer service   international   nails-only salons   salon decor/design  

Shh! Relaxation in Progress

February 28, 2011  | Article

Clients of Ole Henriksen Face/Body Spa in Los Angeles won’t muss their manicures flipping through the pages of tattered old magazines. Instead they can read the latest digital editions on the spa’s iPads.

Keywords: customer service   salon decor/design  

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The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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