Topic : customer service

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For Starters, Keep It Clean

September 14, 2011  | Article

Don’t forget the fundamentals of making a good first impression on new clients.

Keywords: client retention   customer service  

Upping Your Pre-Booking Percentages

September 12, 2011  | 

Since Rachael is focusing on pre-books, I thought this should be the topic this week. I want to show you how pre-booking can affect salon congestion. When Summit Salon Consulting Group held seminars in Minneapolis, my salon

Keywords: customer service   Jill Wilson  

No More Hit or Miss

August 29, 2011  | 

I can attest to the fact that consistency is key to a successful salon from the front desk to the back room. Before we started doing things in a more organized manner when we started implementing

Keywords: customer service   Sandy Combs  

Double-Duty Manicures

August 23, 2011  | Article

These salon manicures can transition from day-to-night with a simple at-home adjustment.

Keywords: China Glaze   CND   customer service   Minx   shellac  

Should You Be a Groupon Groupie?

August 18, 2011  | Article

Daily deal sites like Groupon, LivingSocial, and countless others allure nail salons to advertise by their amazing reach and lightning-fast response times, but are they worth the pain in the you know what?    

Keywords: advertising/promotions   consumer advertising   customer service   marketing/promotions   web marketing  

Add-on Advice for Veteran Techs (Part 2)

June 1, 2011  | 

This is part two of the list of solutions for the seasoned nail technician who is reluctant to offer add-on services. These suggestions will help us to become more confident and give us new techniques to

Keywords: customer service   Jill Wilson   salon services  

Add-ons: What Works for Me

May 27, 2011  | 

When it comes to add-on services, these are some of the strategies I can tell you have definitely worked for me.  A few years ago I was seeing the same clients every two weeks at the

Keywords: customer service   salon services   Sandy Combs  

Add-on Advice for Veteran Techs (Part 1)

May 24, 2011  | 

In last week’s post, I gave new nail technicians solutions to feel more comfortable with making add-on offerings. This week’s list of solutions is for the seasoned nail technician. These suggestions will help us to become

Keywords: customer service   Jill Wilson   salon services  

Add-ons: Overcoming Objections

May 17, 2011  | 

In last week’s post, we talked about the many reasons why nail technicians hold back on offering additional services and add-on menus. This list of reasons is from the last article and below each one you’ll

Keywords: customer service   Jill Wilson   salon services  

Upselling Services at Last

May 13, 2011  | 

I think that every nail technician I know can relate to Jill’s last post. At times in my career I have been at both ends of this scale. Up until a few years ago I was

Keywords: customer service   salon services   Sandy Combs  

The Reasons Why Not

May 9, 2011  | 

I consult with salons all over the U.S. and Canada helping to build strong successful nail departments. Many times, I see a lack of add-on services being offered. Although there are many reasons the nail techs

Keywords: customer service   Jill Wilson   salon services  

On My Mind: A Personal Story About Personal Touch

April 19, 2011  | Article

As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.

Keywords: cancer   client health   customer service   Mother's Day   On My Mind  

Talk Up the Differences

April 8, 2011  | 

What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy

Keywords: customer service   Sandy Combs  

Be a Better Tour Guide, Part 2

April 4, 2011  | 

Last week Sandy inspired me to talk about how we need to be more effective when giving a grand tour. We talked about planting seeds and letting your guest know about the services we offer. These

Keywords: customer service   Jill Wilson  

Going Above and Beyond

April 4, 2011  | 

This week’s post from Jill  makes me think of an experience that I had last year. This doesn’t involve the salon, but it did make me take an in-depth look at how I approach my first-time

Keywords: customer service   Sandy Combs  

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