Topic : customer service

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Add-on Advice for Veteran Techs (Part 2)

June 1, 2011  | Blog Post

This is part two of the list of solutions for the seasoned nail technician who is reluctant to offer add-on services. These suggestions will help us to become more confident and give us new techniques to

Keywords: customer service   Jill Wilson   salon services  

Add-ons: What Works for Me

May 27, 2011  | Blog Post

When it comes to add-on services, these are some of the strategies I can tell you have definitely worked for me.  A few years ago I was seeing the same clients every two weeks at the

Keywords: customer service   salon services   Sandy Combs  

Add-on Advice for Veteran Techs (Part 1)

May 24, 2011  | Blog Post

In last week’s post, I gave new nail technicians solutions to feel more comfortable with making add-on offerings. This week’s list of solutions is for the seasoned nail technician. These suggestions will help us to become

Keywords: customer service   Jill Wilson   salon services  

Add-ons: Overcoming Objections

May 17, 2011  | Blog Post

In last week’s post, we talked about the many reasons why nail technicians hold back on offering additional services and add-on menus. This list of reasons is from the last article and below each one you’ll

Keywords: customer service   Jill Wilson   salon services  

Upselling Services at Last

May 13, 2011  | Blog Post

I think that every nail technician I know can relate to Jill’s last post. At times in my career I have been at both ends of this scale. Up until a few years ago I was

Keywords: customer service   salon services   Sandy Combs  

The Reasons Why Not

May 9, 2011  | Blog Post

I consult with salons all over the U.S. and Canada helping to build strong successful nail departments. Many times, I see a lack of add-on services being offered. Although there are many reasons the nail techs

Keywords: customer service   Jill Wilson   salon services  

On My Mind: A Personal Story About Personal Touch

April 19, 2011  | Article

As service providers in the beauty industry, you have the opportunity to touch your clients' (and their familes') lives. Editor Hannah Lee shares her personal story.

Keywords: cancer   client health   customer service   Mother's Day   On My Mind  

Talk Up the Differences

April 8, 2011  | Blog Post

What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy

Keywords: customer service   Sandy Combs  

Be a Better Tour Guide, Part 2

April 4, 2011  | Blog Post

Last week Sandy inspired me to talk about how we need to be more effective when giving a grand tour. We talked about planting seeds and letting your guest know about the services we offer. These

Keywords: customer service   Jill Wilson  

Going Above and Beyond

April 4, 2011  | Blog Post

This week’s post from Jill  makes me think of an experience that I had last year. This doesn’t involve the salon, but it did make me take an in-depth look at how I approach my first-time

Keywords: customer service   Sandy Combs  

Be a Better Tour Guide, Part 1

March 28, 2011  | Blog Post

Reading Sandy's last post got me thinking about a crucial part of welcoming new clients to our salon. She said "We are usually on our best behavior when we have guests in our homes, especially if

Keywords: customer service   Jill Wilson  

Looking for a Beauty Soul Mate

March 18, 2011  | Blog Post

So this week’s post from Jill has me thinking about just how important these things are to the success of the service provider and to the salon. When any one of these things is out of

Keywords: customer service   Sandy Combs  

Put Clients at Ease

March 14, 2011  | Blog Post

My hope is that you have been listening real hard to the best practices of successful nail technicians. Over the past few weeks, we have been discussing how to make a good first impression. I have

Keywords: customer service   Jill Wilson  

Put It Out, Please

March 11, 2011  | Blog Post

Jill, I have to thank you for posting on this topic. It is another of those things that we often assume is more of a common sense type of thought process that really isn’t. Odor is a

Keywords: customer service   professionalism   Sandy Combs  

Odors Offend

March 7, 2011  | Blog Post

We only have 10 seconds to make a first impression — what will we do to make it a lasting impression? We’ve already discussed how significant it is to look like we’re a part of this

Keywords: customer service   Jill Wilson   professionalism  

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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