Topic : customer service

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On My Mind: Rules to Live By

January 1, 2010  | Article

Since January is your issue, written by you and for you, we asked nail technicians to give us their “rules to live by” in the salon. Here are 10 that we couldn’t agree with more!

Keywords: client relationships   client scheduling   customer service   educating clients   On My Mind  

That’s So Pedi Gets the Votes

January 1, 2010  | Article

Despite having been in business just six months, San Jose, Calif.-based That’s So Pedi Nail Salon beat out well established salons to be voted #1 for manicures and #2 for pedicures in the Metro newspaper’s 2009 Best of Silicon Valley reader survey.

Keywords: contests   customer service   marketing/promotions  

Motivating Across the Generational Divide

December 1, 2009  | Article

Recognizing what’s important to our employees and clients is more than knowing their favorite shade of polish or the names of their children; it’s about understanding that they embrace the things they do, in part, because of what the world looked like as they grew up.

Keywords: business tools   customer service   keeping your business competitive   marketing/promotions   staff management  

Q&A: Create the Perception of Value

November 6, 2009  | 

I’m starting over again because the spa I worked for shut down. I’m great at what I do and it bothers me to start charging a cheaper fee on services, but it’s a whole new area

Keywords: customer service   Kristi Valenzuela   salon services   service pricing  

Countdown to Christmas, Part 2: Don’t Get Scrooged!

November 2, 2009  | 

By Bryan Durocher, Durocher Enterprises  One of the biggest challenges during the holiday season is combating the stress our clients put themselves under. The salon is a safe haven from the pressures of the world and

Keywords: Bryan Durocher   customer service  

Week 11: Client Surveys: Getting Feedback You Can Use

October 12, 2009  | Article

We all know customer satisfaction is essential to the survival of our businesses, but how do we find out whether our customers are satisfied? The best way is to ask them with regular customer satisfaction polling. Talking to your customers — finding out what they like (and dislike) about how you do business — is the first step toward success and growth.

Keywords: 2010 Project   business tools   customer service   recession  

Exceed Their Expectations, Part 2

October 5, 2009  | 

By Lisa Marie Arnold,Salon & Spa Solutions           Client communication is key! My personal opinion is that 70% of a technician’s success comes from how well you communicate with their guests. It is all in the

Keywords: customer service   Lisa Arnold   

Make It Personal

October 1, 2009  | Article

Make your salon the kind of place clients can’t wait to return to. These six little tips can yield big results by lending a personal touch to your business.

Keywords: client gift ideas   customer service   professional image  

Mixing Business With Pleasure

October 1, 2009  | Article

In designing the spa and lounge, Dunlap went for chic simplicity and clean lines. She wanted a place where girlfriends could congregate.

Keywords: customer service   Facebook marketing   opening a new salon   salon profiles   social media  

Ask The Manicurist (Sept. 2009)

September 1, 2009  | Article

The manicurist-aka Rebecca Seals has returned! Sit back for a chuckle while she reprimands clients who use and abuse their techs.

Keywords: Ask the Manicurist   client complaints   customer service   humor   service pricing  

On My Mind: Become a Color Expert

September 1, 2009  | Article

Become a color expert for your clients.

Keywords: customer service   fall polish preview   Hannah Lee   On My Mind  

Day Spa, Night Life

September 1, 2009  | Article

Under owner Misha Parham’s direction, My Sassy Nail Spa in Washington, D.C., has come to specialize in parties that include martinis, pole dancing, and tattoos.

Keywords: customer service   salon decor/design   salon profiles   theme salons  

Exceed Their Expectations, Part 1

August 17, 2009  | 

By Lisa Marie Arnold, Salon & Spa Solutions  Salon and spa owners are increasingly optimistic about sales growth in the months ahead. According to a PBA study released July 2009, 60% of salon/spa owners expect their

Keywords: customer service   Lisa Arnold   

Watch What You Say

August 3, 2009  | 

By Ana Loiselle, Milady  Did you know that more technicians lose money because of a lack of conversational and communications skills than because of an inferior product or service? The way that you talk with your

Keywords: Ana Loiselle   customer service  

Ode to the Golden Girls

August 1, 2009  | Article

Philadelphia nail tech Lisa Bautista-Sellers penned this touching letter to honor her first salon -— with its wonderful clients and caring coworkers.

Keywords: customer service   elderly clients   salon profiles  

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