Topic : customer service

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On My Mind: Become a Color Expert

September 1, 2009  | Article

Become a color expert for your clients.

Keywords: customer service   fall polish preview   Hannah Lee   On My Mind  

Day Spa, Night Life

September 1, 2009  | Article

Under owner Misha Parham’s direction, My Sassy Nail Spa in Washington, D.C., has come to specialize in parties that include martinis, pole dancing, and tattoos.

Keywords: customer service   salon decor/design   salon profiles   theme salons  

Exceed Their Expectations, Part 1

August 17, 2009  | 

By Lisa Marie Arnold, Salon & Spa Solutions  Salon and spa owners are increasingly optimistic about sales growth in the months ahead. According to a PBA study released July 2009, 60% of salon/spa owners expect their

Keywords: customer service   Lisa Arnold   

Watch What You Say

August 3, 2009  | 

By Ana Loiselle, Milady  Did you know that more technicians lose money because of a lack of conversational and communications skills than because of an inferior product or service? The way that you talk with your

Keywords: Ana Loiselle   customer service  

Ode to the Golden Girls

August 1, 2009  | Article

Philadelphia nail tech Lisa Bautista-Sellers penned this touching letter to honor her first salon -— with its wonderful clients and caring coworkers.

Keywords: customer service   elderly clients   salon profiles  

On the Road: Victoria Nails & Spa

August 1, 2009  | Article

NAILS graphic artist and VietSALON associate editor Kim Pham visits Victoria Nails & Spa in Orange, Calif.

Keywords: customer service   On the Road   salon profiles   Vietnamese salon industry  

Never Give Your Prices Upfront on the Phone

July 6, 2009  | 

By Ana Loiselle, Milady How many times do potential clients call your salon asking for prices and as soon as you give it to them, they say "thank you" and then never make an appointment?By giving

Keywords: Ana Loiselle   customer service  

Mistakes, Mishaps, and Malpractice

July 1, 2009  | Article

With the combination of cuticle nippers, chemicals, and customers, there is always the risk of an accident — and a lawsuit. The best defense is to hope for the best, but prepare for the worst.

Keywords: customer service   insurance   salon safety  

Why No Wi-Fi?

May 1, 2009  | Article

It’s easier and less costly than you think to offer clients Internet access at your salon.

Keywords: add-on services   customer service  

Here Today, Gone Tomorrow

May 1, 2009  | Article

Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.

Keywords: business tools   customer service   staff management  

The ABCs and 123s of Customer Service

May 1, 2009  | Article

Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.

Keywords: business tools   career handbook   customer service   keeping your business competitive   newbie  

Take My Polish Bottles, Please

May 1, 2009  | Article

At Recess in Los Angeles, owner Nidhi Lal pays more than just lip service to the salon’s eco-conscious reputation. She’s made an offer to clients who might otherwise dispose of their half-empty polish bottles improperly: Bring them into the salon and for every 10 bottles, they will receive a free manicure. For every 15 bottles, they earn a free pedicure.

Keywords: customer service   eco-conscious salons   marketing/promotions   product disposal  

Removing Acrylic Nails: A D-I-Y Checklist

April 1, 2009  | Article

For those rare occasions when one of your clients has to remove her acrylics on her own, outside of the salon, make sure she is prepared and does it correctly so she does not damage her nails. Here’s a tear-out do-it-yourself sheet for your clients and some tips from fellow nail techs on how to handle this subject with your clients.

Keywords: acrylics   customer service   educational materials   product removal  

Build a Customer Service Machine That Delivers

March 1, 2009  | Article

Book details 10 commandments to provide a world-class customer service experience.

Keywords: books   business tools   customer service  

With Our Compliments

February 1, 2009  | Article

Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.

Keywords: add-on services   business tools   customer service   keeping your business competitive   marketing/promotions  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

Industry Statistics for

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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