Topic : customer service

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Exceed Their Expectations, Part 2

October 5, 2009  | 

By Lisa Marie Arnold,Salon & Spa Solutions           Client communication is key! My personal opinion is that 70% of a technician’s success comes from how well you communicate with their guests. It is all in the

Keywords: customer service   Lisa Arnold   

Make It Personal

October 1, 2009  | Article

Make your salon the kind of place clients can’t wait to return to. These six little tips can yield big results by lending a personal touch to your business.

Keywords: client gift ideas   customer service   professional image  

Mixing Business With Pleasure

October 1, 2009  | Article

In designing the spa and lounge, Dunlap went for chic simplicity and clean lines. She wanted a place where girlfriends could congregate.

Keywords: customer service   Facebook marketing   opening a new salon   salon profiles   social media  

Ask The Manicurist (Sept. 2009)

September 1, 2009  | Article

The manicurist-aka Rebecca Seals has returned! Sit back for a chuckle while she reprimands clients who use and abuse their techs.

Keywords: Ask the Manicurist   client complaints   customer service   humor   service pricing  

On My Mind: Become a Color Expert

September 1, 2009  | Article

Become a color expert for your clients.

Keywords: customer service   fall polish preview   Hannah Lee   On My Mind  

Day Spa, Night Life

September 1, 2009  | Article

Under owner Misha Parham’s direction, My Sassy Nail Spa in Washington, D.C., has come to specialize in parties that include martinis, pole dancing, and tattoos.

Keywords: customer service   salon decor/design   salon profiles   theme salons  

Exceed Their Expectations, Part 1

August 17, 2009  | 

By Lisa Marie Arnold, Salon & Spa Solutions  Salon and spa owners are increasingly optimistic about sales growth in the months ahead. According to a PBA study released July 2009, 60% of salon/spa owners expect their

Keywords: customer service   Lisa Arnold   

Watch What You Say

August 3, 2009  | 

By Ana Loiselle, Milady  Did you know that more technicians lose money because of a lack of conversational and communications skills than because of an inferior product or service? The way that you talk with your

Keywords: Ana Loiselle   customer service  

Ode to the Golden Girls

August 1, 2009  | Article

Philadelphia nail tech Lisa Bautista-Sellers penned this touching letter to honor her first salon -— with its wonderful clients and caring coworkers.

Keywords: customer service   elderly clients   salon profiles  

On the Road: Victoria Nails & Spa

August 1, 2009  | Article

NAILS graphic artist and VietSALON associate editor Kim Pham visits Victoria Nails & Spa in Orange, Calif.

Keywords: customer service   On the Road   salon profiles   Vietnamese salon industry  

Never Give Your Prices Upfront on the Phone

July 6, 2009  | 

By Ana Loiselle, Milady How many times do potential clients call your salon asking for prices and as soon as you give it to them, they say "thank you" and then never make an appointment?By giving

Keywords: Ana Loiselle   customer service  

Mistakes, Mishaps, and Malpractice

July 1, 2009  | Article

With the combination of cuticle nippers, chemicals, and customers, there is always the risk of an accident — and a lawsuit. The best defense is to hope for the best, but prepare for the worst.

Keywords: customer service   insurance   salon safety  

Why No Wi-Fi?

May 1, 2009  | Article

It’s easier and less costly than you think to offer clients Internet access at your salon.

Keywords: add-on services   customer service  

Here Today, Gone Tomorrow

May 1, 2009  | Article

Don’t get caught off guard by a planned or sudden staff absence. With a bit of thought and planning, extended leaves won’t negatively impact clients or salon income.

Keywords: business tools   customer service   staff management  

The ABCs and 123s of Customer Service

May 1, 2009  | Article

Sometimes we feel so much pressure to be more and do more for clients we overlook the elementary principles of customer service. But instead of fretting about what to do next, try going back to the basics.

Keywords: business tools   career handbook   customer service   keeping your business competitive   newbie  

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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