Topic : customer service

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With Our Compliments

February 1, 2009  | Article

Clients make a choice every time they open their wallets and spend their hard-earned money in your salon. Make that choice easier with value-added services that cost you little or nothing for the client to enjoy.

Keywords: add-on services   business tools   customer service   keeping your business competitive   marketing/promotions  

Tootsing Nail Art History

January 27, 2009  | Video

The history behind the nail art tootsing concept. www.tootsing.com

Keywords: company profiles   customer service   nail art  

Recession-Proofing Your Salon

January 1, 2009  | Article

History has proved that even during economic downturns, people will continue to pay for a little bit of “feel good.” Here are some ideas to make sure your salon can maintain a thriving clientele even in tough times.

Keywords: business building   business tools   customer service   keeping your business competitive  

Jessica's Signature Natural Nail Cultivation System

December 12, 2008  | Video

Care and Colour to Cultivate Beautiful Nails

Keywords: customer service   Jessica Cosmetics   natural nail care  

Be Your Own Web Guy

December 1, 2008  | Article

SalonBuilder.com can help you have a fully functioning website running in no time.

Keywords: customer service   gift certificates   marketing/promotions   web marketing   websites  

Ask the Manicurist: December 2008

December 1, 2008  | Article

Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.

Keywords: Ask the Manicurist   client issues   client relationships   client scheduling   customer service  

Clients and Chemotherapy

December 1, 2008  | Article

When a client is undergoing chemotherapy, you can often see it in her nails. By carefully modifying your standard manicure procedure, you can take steps to prevent problems.

Keywords: customer service   health   natural nail care   skin conditions   special needs clients  

How to Send Good Energy When You’re Having a Bad Day

December 1, 2008  | Article

As long as the sun rises in the East, they will be out there — bad days. We all have them. No, we can’t make all the bad stuff go away but we can keep it from affecting our clients. Prepare in advance to avoid passing on all that negative energy, and your next bad day may pass without any negative toll on your business.

Keywords: business tools   customer service   preventing burnout   professional image  

Northern Exposure

December 1, 2008  | Article

Income cooling off with the weather? Add a touch of heat to bring clients back in from the cold.

Keywords: customer service   reflexology   seasonal services   service pricing   winter pedicures  

Young Nails - Customer Service Ethics

November 24, 2008  | Video

Young Nails - Customer Service Ethics

Keywords: customer service   Young Nails  

“Do You Take Credit Cards?”

November 1, 2008  | Article

One way of enhancing your clients’ overall experience is to increase their convenience by offering alternate forms of payment. Here are some things you need to know if you accept credit cards.

Keywords: business tools   customer service   keeping your business competitive  

Business Advice You Never Forgot

October 1, 2008  | Article

It’s that little piece of advice you got while you were coming up. It may have been something quick and off -hand from someone you never saw again, or a lasting lesson from a mentor who still counsels you to this day, but for whatever reason it stuck with you throughout your career. We asked techs to share their stories of meaningful business advice.

Keywords: customer service   reader surveys  

Beyond Polish [Selling Boutique Items Successfully]

October 1, 2008  | Article

We know that selling retail can increase our bottom line, but for so many of us, selling retail — particularly non-nail items — is a foreboding hurdle. The question to ask is not should I sell retail, but how do I sell retail.

Keywords: customer service   marketing/promotions   professional consultants   retail boutique items   retailing  

Soft Skills – Ethics Demo

September 8, 2008  | Video

Milady’s Softskills: Interpersonal Skills for the Beauty Industry is the must-have employee orientation tool! Learn how to improve communication and customer service skills. Running time is approx. 180 mins. www.milady.cengage.com

Keywords: customer service   Milady  

Dear Shari: My pedicurists don't like doing pedicures.

September 1, 2008  | Article

Shari Finger, salon owner and veteran nail technician, tackles your tough questions.

Keywords: customer service   Dear Shari   pedicures  

Encyclopedia

A family-owned company, Olan Laboratories has made it its mission to provide the best quality beauty products and ervice to its customers for the past...
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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