July 1, 1995 | Article
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
February 1, 1995 | Article
Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.
January 1, 1995 | Article
Get ready! Predictions on where the nail industry is headed!
May 1, 1994 | Article
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
January 1, 1992 | Article
Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.
April 1, 1991 | Article
Start by giving clients know-'em'dead service instead of lowering your prices.
March 1, 1991 | Article
If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.
February 1, 1991 | Article
How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.
December 1, 1990 | Article
Demonstrate your commitment with swift, courteous action
As a nail tech it is tempting to specialize in one area, but limiting yourself will result in lost clients, especially in today's recession.
December 1, 1988 | Article
I remain bouyantly optimistic about the nail industry, its status, and its future.
July 1, 1986 | Article
Too often the minor things, the miscellaneous details can mean the big difference in the way your customers view you and your salon.
February 1, 1983 | Article
What you don’t know is probably hurting you
The Soak-Offs Of Spring17 photos
6th Global Nail Cup, Korea: Competitions78 photos
an abbreviation for a system that provides heating, ventilation, and air conditioning Learn More
Reader to Reader: When it comes to other techs duplicating your nail art, is imitation the sincerest form of flattery?
Reader to Reader: Do you practice what you preach when it comes to having impeccable nails?
Do you object to the term "nail girl"?
Reader to Reader: Should you fire an employee for bad-mouthing the salon?
Reader to Reader: What's better in the salon: small private rooms or a room with multiple stations?
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