June 1, 1997
| Article
Clients have their reasons for wanting to go au naturel—with their nails, that is. You can keep your former acrylic clients loyal to you with a good removal and post-removal care.
Keywords: acrylics customer service nail biting natural nail care removing acrylics
February 1, 1997
| Article
We polled marketing experts, nail technicians, and salon owners for their best suggestions on how to find new customers…and keep the ones you have.
Keywords: building your clientele business building customer service organization techniques
June 1, 1996
| Article
Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.
Keywords: customer service
June 1, 1996
| Article
JoAnn Har, a nail technician in Hod Hasharon, Israel, gives her clients a little something extra, and it doesn’t cost her a cent.
Keywords: add-on services customer service jewelry cleaning
December 1, 1995
| Article
Find out if your customer service is as good as you want it to be.
Keywords: customer service mystery shoppers
July 1, 1995
| Article
One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the technician who provided the service without losing either.
Keywords: communicating with customers customer service unhappy clients
February 1, 1995
| Article
Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.
Keywords: alternative careers customer service
January 1, 1995
| Article
Get ready! Predictions on where the nail industry is headed!
Keywords: As I See It customer service keeping your business competitive staff management
May 1, 1994
| Article
A client’s first telephone experience with your salon should include a quick response and a cheery hello.
Keywords: customer service first impressions receptionist telephone etiquette
January 1, 1992
| Article
Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.
Keywords: Americans With Disabilities Act customer service special needs clients
April 1, 1991
| Article
Start by giving clients know-'em'dead service instead of lowering your prices.
Keywords: customer service discount salons keeping your business competitive
March 1, 1991
| Article
If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.
Keywords: customer service recession
February 1, 1991
| Article
How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.
Keywords: communicating with customers customer service discount salons keeping your business competitive
December 1, 1990
| Article
Demonstrate your commitment with swift, courteous action
Keywords: customer service
December 1, 1990
| Article
As a nail tech it is tempting to specialize in one area, but limiting yourself will result in lost clients, especially in today's recession.
Keywords: customer service editorial keeping your business competitive
