July 10, 2013
As you’re entering this amazing industry, remember that even if your technical skills aren’t yet 100%, you can offer 100% in customer service. And I assure you that great customer service will go much farther in gaining and keeping nail clients than anything else you can do to build your book.
Keywords: newbie On My Mind
July 5, 2013
Editor Hannah Lee discusses the importance of both positive and negative feedback.
Keywords: Hannah Lee On My Mind owner issues
June 13, 2013
My advice: Find out from your clients what sites they are active on before adding these sites to your lineup. Set up your accounts across the platforms where the majority of your clients already are.
Keywords: Facebook Hannah Lee On My Mind Pinterest social media
May 3, 2013
Editor Hannah Lee discusses the importance of following proper gel-polish removal procedures.
Keywords: gel-polish Hannah Lee On My Mind removing gels salon safety
April 2, 2013
Editor Hannah Lee takes a walk down memory lane to share her favorite covers in our 30-year history.
Keywords: 30th Anniversary Alisha Rimando Behind the Scenes cover techs Elsbeth Schuetz
March 1, 2013
Editor Hannah Lee talks about the importance of identifying new nail talent with our new NAILS Next Top Nail Artist contest.
Keywords: Hannah Lee NAILS Next Top Nail Artist On My Mind
February 1, 2013
Editor Hannah Lee reflects on NAILS Magazine's 30th anniversary.
Keywords: 30th Anniversary On My Mind
January 1, 2013
As a nail tech, salon owner, and consultant with Summit Salon Business Center, Jill Wilson often sees nail techs struggling with charging clients what they should for their time and services. She's ready to see nail techs take charge and charge what they're worth.
Keywords: coaching On My Mind reader written issue
June 28, 2012
Editor Hannah Lee explains what nail techs should practice, outside of just doing nails, that can help their careers.
Keywords: client retention client scheduling Hannah Lee marketing/promotions On My Mind
June 28, 2012
Editor Hannah Lee got to tour the City of Hope headquarters as well as CND's research and development lab and found that a lot can be learned by stepping out of the office or salon and taking time to develop professionally.
Keywords: charity CND gels Hannah Lee how products are made
June 28, 2012
Editor Hannah Lee finds that the perfect nail is impossible as well as subjective, but every nail tech should still strive for the best.
Keywords: Hannah Lee Maggie Franklin On My Mind
June 20, 2012
All over the world nails bring people together. Editor Hannah Lee discovers, while in Switzerland and Germany, that nails can be a universal language.
Keywords: German nail industry Hannah Lee international On My Mind Swiss nail industry
January 25, 2012
NAILS editor Hannah Lee discusses the effect of the "nail polish index" and how your salon can get in on the action.
Keywords: adding new services Hannah Lee On My Mind promoting your services retailing
January 1, 2012
In a special guest column, salon owner, nail tech, and NAILS blogger Maggie Franklin urges more nail techs to share their knowledge with others.
Keywords: continuing education Maggie Franklin networking On My Mind
November 18, 2011
NAILS editor Hannah Lee remembers Steve Jobs and urges nail techs to take his 1997 "Think Different" ad campaign to heart.
Keywords: Hannah Lee nail art On My Mind