April 1, 2008
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
Keywords: client complaints customer service humor service pricing
March 1, 2008
A good manicure or pedicure should make clients feel special and pampered. Some services push the boundaries in terms of techniques, ingredients, and price to make them exceptional. Take a look at these services that go above and beyond.
Keywords: add-on services customer service day spa deluxe manicures deluxe pedicures
March 1, 2008
Everyone wants to be the master of her own time, but with clients, friends, and family all pulling in different directions, how can we? This is a call to all nail professionals to snatch your appointment book from the hands of your well-meaning (but clueless) clients, and take control.
Keywords: business tools client scheduling organization service pricing
February 1, 2008
Before there were dollars and cents— in fact before there was any kind of currency — there was barter. You give me this and I’ll give you that. From other professional service providers (dentists, electricians, yoga teachers) to weekend getaways, nail techs are still using this practice today.
Keywords: bartering Business money service pricing
January 1, 2008
From Skin Deep The Body Spa in Huntington Beach, Calif. comes a rejuvinating pedicure tailor-made for those cold winter months.
Keywords: foot soaks massage mint-flavored services minty pedicures natural ingredients
December 1, 2007
Warm and aromatic, the Hot Buttered Rum Pedicure is an ideal warming winter service offered at Jill Wright Spa for Nails in Bowling Green, Ky.
Keywords: cinnamon-flavored services natural ingredients pedicures service pricing Signature Services
October 1, 2007
Veteran nail tech Shari Finger—owner of Finger’s Nail Studio in W. Dundee, III—fields reader questions in the areas of salon management and workplace politics.
Keywords: nail biting service pricing
September 1, 2007
From a newbie tech who’d discount to get in new clients to a veteran tech who offers an alternative to discounting your core services, we offer you multiple perspectives on this issue.
Keywords: discount salons nail salon service pricing service pricing
August 1, 2007
When NAILS polled its readers about their top salon challenges, competition from discount salons ranked second on the list, just behind attracting and retaining new clients. But for every tech feeling the sting of low-priced competitors popping up on nearly every street corner, there are many who have made peace with the problem; some have even used the competition to spur them to adopt higher levels of customer service and more stringent sanitation standards.
Keywords: customer service discount salons keeping your business competitive service pricing
October 1, 2006
Sell one more bottle of polish each day. If you sell one $10 bottle of polish you should make $5 net profit on it, adding up to an extra $1,800 a year.
Keywords: budgeting communicating with customers nail salon service pricing nail tech assistants raising prices
July 1, 2006
By analyzing her workload and employing smarter scheduling, nail tech Heather Goodwin managed to work fewer hours and still increase her income by $25,000 a year. Learn her strategies to maximize your schedule and create the career you want.
Keywords: business building service pricing
March 1, 2006
As a salon owner or manager you may struggle with one question daily: Where does all the money go? You generate plenty of income in services and retail sales, yet there is little left to show for it at the end of the month. To regain control of your profitability, learn about the six profit points that make or break a salon.
Keywords: Business marketing/promotions service pricing
July 1, 2005
Many of you are concerned that when an increase is implemented, clients will leave, and in some instances, this may be true. But you must not forget future goals, and you must keep pace with increases in supply costs, education expenses, and other overhead cost expenses.
Keywords: raising prices service pricing
June 1, 2005
Coach advises nail tech that to serve her primary customers, she'll have to change her hours to accommodate them.
Keywords: Business customer service retailing service pricing
March 1, 2005
They charge almost double the average price for a set of nails and their appointment books are so full they turn away clients. What is it that allows these techs to command such a high fee, and how can their advice impact your bottom line?
Keywords: service pricing