Q&A

Do you give out your cell phone number to clients?

Q.

Readers respond: Do you give out your cell phone number to clients?

A.

I most definitely give my cell phone number to clients. It is my business lifeline. I’m a booth renter so I want to be sure my clients can get me or leave a message on my voice mail. It allows me to be home with my son and run errands in between appointments. It’s also a tax write-off.

Lisamarie Gerlt

Lisamarie’s Nail Nuances (Columbus, Ohio)

I like to keep my cell phone with me, especially on my days off, so if I’m out getting supplies, new clients can reach me to schedule ahead of time. If I have an errand to run and there is no one at the salon to answer the phone, I leave my cell phone number on my answering machine. By having your cell phone with you at all times, it may help you gain a few new clients every month. It’s important that your clients can get in touch with you when you’re not at the salon or they may go elsewhere.

Katrina Heathcock

Trina’s Nails (Nokomis, Fla.)

I feel that if a client knows that she can reach you at any reasonable time, you will have a very happy client. I don’t directly give my clients my cell phone number, though. I have the salon phones and my pager linked to my cell phone number in case my client really needs to reach me.

Keema Dixon

Hair by Lady ‘K’ (Buffalo, N.Y.)

My cell phone number is listed on my business card along with the salon number. In the corners it says: To reach the salon (then the number) for appointments (then my cell phone number). This way, if I am out to lunch, running an errand, or have left for the day my clients can usually reach me no matter where I am.

Debbi Rodak

Nails To Die For (Emporia, Kan.)

I do not give out my cell phone number to clients only because I would have a huge expense for airtime charges. I do, however, communicate frequently via e-mail with my clients that are online.

Carmella Brown

Shear Precision (Eagle River, Wis.)

I only give out my cell phone number when a situation requires it, and only to clients that I know I can trust. Every nail tech has to use her own judgment when giving out a personal number to clients. I can honestly say that in the few times I’ve had to give a client my cell phone number it has been for a good reason and I’ve never had a problem. In the end it made my clients happy and that’s what is important to me.

Stephanie Howard

Denny’s Hair Studio (Waterford, Mich.)

 

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