Technique - Topic : customer service

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Gel Nails Prevent Musical Mishap

February 22, 2016  | Article

Nail tech Vickie Meador came to the rescue of a guitar-player who wanted gel reinforcements on his strumming hand.

Keywords: customer service   gels  

A Truly Personalized Pedi

March 29, 2014  | Article

“We want to anticipate our clients’ needs and really cater to their likes and dislikes. No matter how many times they come in they can have a different pedicure combination,” says Shane Bird, director of spa operations for Skaná Spa.

Keywords: customer service   pedicures  

Women's Facial Hair Maintenance

December 7, 2011  | News

In Glamour's December 2011 issue, many beauty questions were answered, revealing some important information about women's facial hair maintenance.

Keywords: client health   customer service   educating clients   holiday products   Tweezerman  

Double-Duty Manicures

August 23, 2011  | Article

These salon manicures can transition from day-to-night with a simple at-home adjustment.

Keywords: China Glaze   CND   customer service   Minx   shellac  

Play Me a Mood

October 1, 2010  | Demo

You’ve just thought of an awesome new signature service you want to add to your spa menu. So why not go that little extra mile and make a nice music playlist to go along with it?

Keywords: adding new services   customer service   manicures   pedicure products   pedicures  

You’re the Inspiration

April 1, 2010  | Demo

Even just the service names sound enticing — coconut milk pedicure, eucalyptus manicure, cosmopolitan mani-pedi — but how do you come up with these ideas? Brainstorming experts and salon owners share how to turn even a small idea into a big nail service that will liven up your menu.

Keywords: adding new services   business building   customer service   service recipes   Valentine's Day services  

Extra Pampering Takes No Time at All

April 1, 2010  | Article

Looking for ways to give your clients something extra that doesn’t cost much in the way of time or money?

Keywords: customer service   pedicures  

That’s So Pedi Gets the Votes

January 1, 2010  | Article

Despite having been in business just six months, San Jose, Calif.-based That’s So Pedi Nail Salon beat out well established salons to be voted #1 for manicures and #2 for pedicures in the Metro newspaper’s 2009 Best of Silicon Valley reader survey.

Keywords: contests   customer service   marketing/promotions  

Removing Acrylic Nails: A D-I-Y Checklist

April 1, 2009  | Article

For those rare occasions when one of your clients has to remove her acrylics on her own, outside of the salon, make sure she is prepared and does it correctly so she does not damage her nails. Here’s a tear-out do-it-yourself sheet for your clients and some tips from fellow nail techs on how to handle this subject with your clients.

Keywords: acrylics   customer service   educational materials   product removal  

Jessica's Signature Natural Nail Cultivation System

December 12, 2008  | Video

Care and Colour to Cultivate Beautiful Nails

Keywords: customer service   Jessica Cosmetics   natural nail care  

Northern Exposure

December 1, 2008  | Article

Income cooling off with the weather? Add a touch of heat to bring clients back in from the cold.

Keywords: customer service   reflexology   seasonal services   service pricing   winter pedicures  

Dear Shari: My pedicurists don't like doing pedicures.

September 1, 2008  | Article

Shari Finger, salon owner and veteran nail technician, tackles your tough questions.

Keywords: customer service   Dear Shari   pedicures  

Footlogix, Part 5 of 5

August 18, 2008  | Video

Closing remarks - educate yourself so you can educate your clients.

Keywords: customer service   footlogix   medical pedicures   pedicures  

Quick Tips

August 1, 2008  | Article

Manicuring — It’s the most basic of all services, but there is always something new you can learn. We asked techs to tell us their favorite little tips for this simple service.

Keywords: CND   customer service   manicures  

17 Ways to Knock the Socks Off Your Winter Pedicure Clients [Literally]

July 1, 2008  | Article

Salon owners from some of the coldest parts of the U.S. and Canada offer their advice on how to coax those feet back out to enjoy satisfying winter pedicures.

Keywords: cold weather promotions   customer service   marketing/promotions   seasonal services   Signature Services  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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