Can You Pass the PHAB Test?
PHAB stands for Performance in Hair and Beauty — and it’s the first performance-based service standard aimed at dramatically improving the client’s experience with stylists, beauticians, and nail technicians.
Manage Appointments With SetMore
SetMore Appointments is an easy-to-use web-based appointment-setting system that was designed with beauty professionals in mind.
by Judy Lessin
Experience Lexor Customer Care
Lexor shows a video highlighting their customer service associated with their auto-fill pedi-spas.
Munchkins Welcome
Michelle Phoenix, owner of Wet Paint Nail Spa in Cambridge, Mass., sent out the following announcement to her clients: “While we all enjoy a little quality ‘me-time,’ sometimes our kids need to join us in our daily rounds. To alleviate the fear of interrupting the relaxation of your fellow spa-goers, we are introducing Mothers’ Hours. Wednesdays and Thursdays from 10 a.m. to 4 p.m., while open to anyone, are times that your munchkins are welcome to join you at your nail appointment.”
Book Clients 24/7 With Bookappo
Bookappo is an easy-to-use online appointment scheduling and business management software centered around a highly customizable calendar.
Westmond Ergonomic by Collins
Westmond Salon designs has come out with a new manicure table by Collins that is ergonomically designed to be functional as well as comfortable for nail techs and clients.
How to Throw Great Salon Parties
Whether you’re gearing up for a holiday shindig, want to throw your first (or 10th) client appreciation party, or will be welcoming clients to your new salon with an open house, we’ve got you covered with these ideas to be the best hostess ever.
by Sree Roy
Maisie Dunbar Spa Lounge: True Cuticle and Customer Testimonials
Nail tech and salon owner Maisie Dunbar explains the true cuticle, plus shares testimonials for her spa, Maisie Dunbar Spa Lounge in Silver Spring, Md.
Why I Use Professional Products: A Handout for Clients
As a professional, you choose products you believe deliver the best results. Because of your careful selection, clients recognize something different about their nails when they come to you instead of doing their nails at home. Do you ever take the time to educate clients about the benefits they receive from the products? Use the handout on the next page to explain the why of your product choices.
Say What? Scripting Your Response
Let’s face it — the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service qualities they identify and value
Salon Share App Means Fewer Missed Appointments
The Salon Share app from Fill Your Chair is for salon professionals looking for efficient scheduling and timely notifications using the latest technology.
A Stand Out Salon
In ritzy Beverly Hills, it takes a lot for a salon to stand out above the competition. That’s why Chi Nail Bar & Organic Spa is so proud of its nomination for a Business Excellence Award in the category of most innovative practices by the Beverly Hills Chamber of Commerce.
Oh, App-y Day
Does your salon have its own app yet? If not, perhaps you can take inspiration from the folks at Knoxville, Tenn.-based Salon Visage, who recently released the Visage Concierge application for iPhone/Android.
Tranquility, Japanese Hospitality Hallmarks of New L.A. Salon
Mars The Salon, one of Tokyo’s most luxurious nail-care destinations, has opened its first outpost in North America with the debut of Mars The Salon Los Angeles.
Bridal Nails in the Big Picture
When a bride-to-be chooses you to create her wedding day nail look, it’s important to make the nails complement the overall look and theme of the wedding and reception. What do her invitations look like? What about bridesmaid dresses and accessories? Four nail techs pitch nail ideas to brides based on their wedding schemes.
by Sree Roy
WebOpenings.com Helps You Fill Those Open Slots
WebOpenings.com is a marketplace that assists salon and spas in booking those open appointments that would otherwise go unused.
Full Slate Streamlines Appointment Setting, Record Keeping
Scheduling on your website is more convenient for clients, and 70% say they’d rather make appointments online than pick up the phone, according to the folks at online appointment setting company Full Slate.