How to Handle Customer Complaints
Demonstrate your commitment with swift, courteous action
Publisher's Note: Develop Outstanding Customer Service
A significant if not remarkable facet of American life is resurfacing ... that being the demand for quality service; a growing acceptance, as one salon owner describes it, of the “fact” that price is unimportant if the service comes with it.
Publisher's Note
You should know the importance of interacting with your client, with making her feel well treated, pampered.
Publisher's Note: Pay Special Attention to Client's Needs
Too often the minor things, the miscellaneous details can mean the big difference in the way your customers view you and your salon.
The Customer-Service Relationship
What you don’t know is probably hurting you